Jackie Douglas Email & Phone Number

Jackie is an experienced non-executive Director and a business strategist with over 15 years experience creating and improving digital products and face-to-face sales and service procedures to improve customer experience. Jackie is passionate about creating the best quality customer experience on consumer and mobile sites, in contact centres, and apps. She is highly experienced in leading multi-channel product strategy, website development, online distribution, channel management, customer experience definition and development, mobile strategy development, social media, launching existing online products in new markets, business process automation, system implementation and program/ project management. Specialties: *Digital product management and customer experience specialist with over 15 years experience in Australia/ Pacific and UK/ Europe in Retail and B2B channels*Business Improvement strategies - transforming products and businesses using digital tools*Senior Management - Mantra Group, Travelocity; TravelClick and Qantas.com*Extensive Product and system Development experience - Online and Offline;*Online and Mobile Technology, Ecommerce and Distribution strategies *Change Management expertise across multiple countries/ cultures/ business lines;*Effective communicator, building relationships across functions, businesses, countries;*Project/ Program Management*Stakeholder management and effective collaboration

Listed skills include E Commerce, Strategy, Product Management, Management, and 45 others.