Jackie E. Email & Phone Number

San Diego, California, United States

San Diego, California, United States

San Diego, California, United States

-Managed Coordination Department of nine, including remote staff in Costa Rica, Washington, and the Philippines, coordinating 2,900 students to attend our programs-Oversaw GLA pre-departure ‘Coordination’ process and reporting compiled through Salesforce-Developed yearly Performance Management Plans, yearly bonus targets and monthly incentives to drive the team-Established department schedules, daily and monthly projects and processed payroll for the Coordination Department -Collaborated with other department managers including Sales, Programs, Marketing, and the Executive Director-Produced and implemented onboarding training for the Coordination and Admissions Departments-Created a 50 page + manual outlining guidelines and processes for handling high level escalated applications -Provided thought leadership for developing scripts, templates and resources for the department to ensure we have a scalable and efficient process-Traveled to Costa Rica quarterly to support management tasks, lead training for the Coordination team and the GLA internship cohort

San Diego, California, United States

-Designed and executed a two week training program for the Coordination Department and four trainings for the EduTerra Internship Program -Traveled to Costa Rica to onboard 5 new Travel Coordinators and Enrollment Advisors -Coordinated 185 families traveling to India, Fiji, and Costa Rica, delivering superior customer service-Entrusted with the responsibility of handling escalated applications, which required high levels of emotional intelligence and careful attention to detail-Managed critical relationships with Regional Program Directors to ensure deadlines were met and information was properly relayed-Liaised with travel vendors for efficient processing of passports, visas, travel insurance and flights-Served as a bridge builder for our San Diego and Costa Rica offices to work together and to improve internal communication and company culture

San Jose, Costa Rica

-Supervisor of the EduTerra Internship Program in Costa Rica to help open our San Jose office; Assisted in setting up the office, providing logistical support and navigating technical troubleshooting-Managed the onboarding process for 17 new hires-Supervised 22 team members including 17 EduTerra interns and second year employees-Collaborated with Sales and Coordination Managers to prepare, develop and plan for the EduTerra Internship Program onboarding and training process-Supported 435 families traveling to South American programs

San Diego, California, United States

-Managed portfolio of Costa Rica programs working with families, delivering superior customer service-Organized and compiled extensive portfolios, with high attention to detail, for each program session that prepared the in-country staff for student arrivals and programming-Ensured 90% of students were ready to depart at least 30 days prior to departure -Received an exceptional 4.6 out of 5 rating on parent and student pre-departure surveys

San Diego, California, United States

-Made over 100 sales calls a day, building relationships and advising on programs-Built up a pipeline of families to assist with finding the best program fit for their student-Learned and gained Salesforce experience and knowledge

Us Division (California) And Freelance Worldwide Division (Costa Rica)

-Prepared and taught 40 English conversation classes per week-Cultivated relationships with students from around the world in group and private lessons -Provided an evaluation report and specific feedback after each class-Administered English Fluency Tests

San Diego, California, United States

-Coordinated and organized music and art events/concerts throughout San Diego-Co-creator of MADHOUSE (Music Art Dance) at Belly Up Tavern-Researched and selected bands, DJs, and artists as performers for MADHOUSE events-Negotiated terms of contracts and managed riders for performers-Managed a local band (Dr. Seahorse) including booking shows, promotion, and brand management-Wrote press releases and distributed to newspapers, bloggers, television and radio stations-Promoted events/concerts through internet and direct marketing -Communicated with the sound engineer regarding the tech rider, load in times, and sound check schedule-Researched and selected non-profit organizations for benefit concerts

San Diego, California, United States

-Assessed the clients interests and needs to provide and sell a range of travel products-Specialized in large group reservations consisting of up to 30 people-Managed vendor relationships including tour companies, airlines, accommodations and insurance-Worked directly with several local universities to arrange travel for staff and students-Assisted the store manager in the development of the business brand and promotional events-Received a STAr Award for top-tier customer service and support

San Diego, California, United States

-Attended and promoted CityBeat at local events that were sponsored by CityBeat-Assisted sales and marketing manager with office duties

Ventura, California

-Developed and coordinated a month long EF Homestay Program for 17 Spanish high school students-Recruited host families for international students and assisted them throughout the program-Planned and organized daily excursions for international students-Created and maintained a budget for summer excursions and expenses for the program-Supervised students on all activities and taught a culture class

Ventura And San Diego, California

-Managed 5 staff per shift, assigning specific duties and de-escalating issues-Served as cash controller managing cash flow and deposits-Helped the manager with creating displays and overseeing inventory-Completed the Coffee Master Program