Jackie Everett, M.S. Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

• Project managing rehabilitation Fix and Flip investment properties in central Texas. Supervise contractors specializing in various trades to ensure accurate SOW and manage the budget. Oversee completion of foundation work, plumbing, electrical, mechanical, and construction to meet desired rehabilitation of the property targeting top dollar ROI for the investment property.• Analyze & provide customized competitive market analysis research on properties, ARVs, and market conditions with ROI recommendations within central Texas to service client’s needs. Manage lead qualification assessments, conduct home reviews, marketing activities, and preview house events.• Deliver real estate consulting investment solutions to clients with specialized needs. Service sellers with optimal solutions. Provide customized competitive market analysis and market conditions reports to clients. Manage lead qualification assessments, conduct home reviews, and marketing activities, and manage various vendors such as contractors, technicians, home staging experts, and others.Selected by ABOR (Austin Board of Realtors) as the Global Ambassador to the Caribbean in 2024. This role is the central point of contact for real estate needs to the Caribbean region for ABOR and related association partners.

Austin, Texas, Us

•Served as a Sr. Project Management Office Analyst in the Information Services & Security organization. Identified inefficiencies that helped the business, IT teammates, management and Vendor contacts gain clarity on project initiatives to find optimal solutions for sustained organizational growth.• Spearheaded Modernizing Legacy Application (MLAs) project for User Access & Authorization apps, overseeing a $105k budget to transform outdated .asp software to .net, improving security and application functionality. Educated stakeholders, facilitated software demos, and successfully mitigated risks to ensure project success. Provided Power BI Executive reporting to stakeholders on a regular basis.•Implemented rigorous testing procedures & QA Test plans, utilizing the Azure DevOps tools to meticulously validate system functionality, resulting in successful roll-out of updated features, enhanced security, and improved user satisfaction.• Managed as the primary point of contact the key vendor relationship Bloomberg. Performed current state assessment of the haphazard processes for management to identify gaps and areas for improvement. Created process flows and these assisted management with greater visibility into the vendors previously perceived haphazard charges and access management processes.•Spearheaded the implementation of Logic Monitor network monitoring tool as a co-lead on an Agile Infrastructure project; empowered the company with comprehensive network statistics, diagnostics, and monitoring capabilities, leading to improved network performance and reliability.•Provide program delivery of PMO tools, project lifecycle management, KPI tracking, project prioritization & strategic execution. Conduct Stakeholder meetings to gather business objectives, and further develop clients' thought processes to define project scope, requirements and execute key milestones to complete projects on time and within budget.

• Utilize expert knowledge of current state assessments, digital marketing, strategic planning, technology, and management of an organization to further develop business objectives into tangible results for clients.• Headed Stakeholder meetings to gather accurate information, clarify business objectives, and further develop clients' thought processes to define strategic and tactical goals. Manage all aspects of the project work from initiation to final delivery.• Certify the client's current state based on their resources versus objectives to define competencies versus gaps. Ensure completion of a digital strategy questionnaire with a deep dive to understand the target market, current state, and desired value add. Conduct SWOT and competitor analysis and assess industry competencies relevant to the client.• Finalize assessment with recommendations for digital marketing, social media, email marketing, website review, content marketing & industry-proven research. Data analytics principles are utilized to identify relevant KPIs along with value-added metrics that will measure the success of campaigns and related marketing objectives. A project management plan is included as a visual tool.• Successfully increase clients Brand awareness, engagement, and Marketing processes maturity levels. A recent client acquired a lead via our strategic campaigns contracting 2 high-revenue valued projects providing significant ROI for their business.• Executive summary reporting with important KPIs and metrics demonstrated the effectiveness of the strategic campaigns to clients. Data analysis and insights provided to executive leadership.

Redwood City, Ca, Us

• Managed the customer support Security Risk Management process by collaborating with sales and account managers to streamline customer engagement cycle, meticulously managing various documents and delivering timely responses, leading to a 25% reduction in response time and strengthening customer relationships.• Streamlined customer engagement processes, resulting in an average response time of 2.5 days and exceeding SLA expectations; supported sales opportunities worth $65 Million, handling RFI/RFPs, SOC 2/HIPAA reports, GDPR compliance, customer audits, and meetings.• Led cross-functional collaboration with Business units, Procurement, and vendors, driving the Vendor security risk management program; enforced corporate information security policies, validating enhanced security controls, and protecting customer data

San Francisco, California, Us

• Led cross-functional teams in executing quarterly Regulatory Reporting and SOX deliverables for WTS International and Insurance applications, leveraging COSO & COBIT frameworks. Drove the completion of technical process flow diagrams, control listings, and testing of critical controls, resulting in 100% compliance and timely remediation of gaps.• Designed and distributed weekly and monthly Executive management reporting demonstrating progressive updates for 35 WTS applications.• Executed end-to-end management of the Access Pillar, governing ITGC policies for WTS SOX applications; collaborated with PACT support and ACT subject matter experts to validate IAM completeness and accuracy, mitigating security risks effectively.• Streamlined the WTS portion of the annual KPMG SOX audit for Wells Fargo by effectively coordinating and managing the testing of management's significant controls related to key Wholesale applications, resulting in enhanced financial reporting integrity.• Worked in partnership with risk management team members, internal and external auditors to track all Audit issues with impacts to CIBT (Corporate Investment Banking Technology) within the issue tracking tool Centerprise. • Facilitated ongoing risk assessment activities. Coordinated Audit remediation activities for all CIBT audit issues by managing, compiling and distributing an audit issues report detailing all Key Issues (KI), Matters Requiring Attention (MRAs) and Self-Identified (SI) audit issues that expose the bank to potential financial or technology risks. Kept track of project plans and progress on audit issues by partnering with technology teams and DIO (Division Information Officers) representatives to gage ongoing progress on remediation efforts. Ensured all audit issues were addressed, evidenced appropriately as complete before their target dates. Worked to ensure that all audit issues were completed on target with zero missed dates.

Charlotte, Nc, Us

• Implemented the production of Retention rates for Business banking at the Regional level for the first time.• Managed reporting coordination for a retention and balance diminishment study looking at Business banking client’s increases and decreases in balances to determine common behavior attributes for deposit account activity. Also constructed a pay down report for various markets to identify common patterns as to why clients were significantly reducing their credit product balances. • Designed and maintained a ‘Client Experience Forum’ scorecard with metrics from various business partners presented to senior executives and the president of Business banking on a monthly basis.• Compiled and distribute to all regional managers within Business banking a monthly ‘Wire Report’ tracking all large transacting accounts performing wire transfers. • Gathered compliance training completion data from the Questionmark system and the Associate Learning Portal (ALP) to produce a Training report for the entire JS hierarchy displaying which associates have completed required training.• Developed a Know Your Customer (KYC) report for Business banking. The KYC report was in support of a bank wide KYC effort requiring associates to really understand who their customers are. Performed analysis work on opened accounts and compared relationships with accounts opened in the Bank of America Warehouse (W) to STAR, a system used by Client mangers (CM) to update certain customer information and ensure better data integrity.• Led a $2million budgeted project to enhance and automate the KYC reporting capability from a monthly cycle to a shorter time frame of weekly. Worked closely with a project team as the lead subject matter expert to document requirements and take the report automation effort through all the design, measure, analyze and improve and control phases. • Provided ad hoc reporting support for the Business banking operations team’s data needs.

Master Of Science - Ms, Digital Marketing And Analytics

Bachelor'S Degree, Management Information Systems

Bachelor Of Science - Bs, Business Administration, Management And Operations