Jackie Hruda Email & Phone Number

Remote

• Onboarding Specialist, Flight Coordination (March 2021-Present)
• Work with Client Services and Client Relations to build relationships with aircraft owners, executive scheduling contacts, and the client aviation manager/crew and keep them updated on account critical items related to.
• With the Account Integration Specialist, review and ensure flight coordination/dispatch related items on start up checklists are executed
• Participate in all start-up calls and meetings for new accounts transitioning to Solairus
• Train clients in company SOP's and create a work process flows that streamline them with the work process flow that meets the accounts needs.
• Meet with the clients and crew to coordinate any preferences, travel profiles, and passenger information to develop a client profile and use the information to ensure a consistent service level across the organization

Savannah, GA

• Critical team member and liaison between sales, leadership, and operations departments for an Original Equipment Manufacturer (OEM) to schedule, optimize, and execute customer, marketing event, and corporate.
• Analyze and use logistics to organize trips to comply with company SOP’s and FAA regulations
• Strategically forecast conflicts while implementing and executing solutions for management
• Increased department compliance with regulated training mandates while managing training and records for crewmembers
• Partner with chief pilots and training captains to streamline and improve onboarding and training processes, qualifications, and ensure upgrade goals are met
• Coordinated projects to develop key business tools to reduce operational risk, improve processes, as well as increase productivity and efficiency.

Carlsbad, CA

• Responsible for the management and scheduling of all pilot ground and flight training and standards for compliance with federally mandated regulations and company policy.
• Drafts, proofreads, and edits operational manuals including the General Operations Manual, Training Program, and Safety Management System Manual.
• Acted as Designated Employer Representative (DER) to the Human Resource Department to aid in the recruitment and hiring process of flight crew, staffing analytics and manpower planning, and background checks
• Spearheaded department projects such as obtaining regulatory authorizations that increased the companies competitive edge
• Conducted and participated in audits for regulatory approvals and oversight, safety certifications, and training programs.
• Managed and maintained accurate record keeping for operational compliance

Carlsbad, CA 92011

• Supported all areas of operations for a full-service Fixed-Base Operator (FBO)
• Held several key positions of Customer Support Representative, Safety Officer, and Charter Sales representative during progressive five year employment
• Responsible for managing the safety department, chairing the safety committee, and achieving various industry safety certifications for compliance
• Generated revenue selling charter to VIP and high-net-worth clients and booked travel through a customer-facing position.
• Fostered a positive work culture by improving employee and management communications, addressing safety concerns, and through company training sessions.
• Investigated safety incidents and accidents to find root causes and propose mitigations to improve operational risk.

San Diego, California, United States

• Helped students practice and succeed at required skills, as well as aided instructors in assessing skills for certification across several levels of scuba courses.
• Using logical and systematic approach to problem solving, also managed equipment malfunctions and addressed safety concerns.