Owner of the external facing FinTech product brands, the internal management product, the Identity Service, and the mobile applications for the Payment Platform product set. Currently leading a global team of 17, including one manager. ▪Technical Product Owner working with the Product Manager on backlog management, negotiating technical requirements, technical feasibility, incremental designs, key metrics, and release deliverables. Write stories, break down requirements, and iterate on features. Often lead backlog refinement and planning ceremonies in accordance with the Scrum methodology. Note that we use a hybrid “Scrumfall” approach, which works best in our environment.▪Build Project Plans for executives and stakeholders, track milestones, and release incrementally to start measuring results as quickly as possible.▪Manage a team of software developers in career development, job satisfaction, pay determinations, and performance reviews. Build a high performing team based on culture, empowerment, ownership, and diversity. Happiness and harmony with a team is key to strong performance and execution.▪Solve problems and make priority decisions for multiple teams. Map business needs to teams and their resources and negotiate trade-offs. ▪Understand the vision and objectives of the company to make strategic decisions, disseminate that information, and get buy-in from other stakeholders in the company.▪Cross-team collaboration for marketing launches, support input, troubleshooting, development dependencies, deployments, architecture.▪Assist the team in defining and improving processes to increase efficiency, reliability, and repeatability across the software development lifecycle. Always be on the lookout for ways to improve what we do and how we do it.

Certified Scrum Master (CSM, PSM 1, PSPO) dedicated to promoting Agile and Scrum throughout the development organization. Help multiple squads become highly functional teams. Grow communication between developers, product owners, and business stakeholders in order toprovide more transparency across the three units and obtain greater business value in a shorter period of time.▪ Facilitate Scrum ceremonies, which include Planning, Daily Standup, Review, and Retrospective and ensure backlog refinement happens and is productive.▪ Protect the development team from distractions, impediments, or conflicts as they arise, so that they can maintain focus on meeting the sprint goal.▪ Better relations with DevOp team members to ensure that developers are getting assistance as needed with our AWS infrastructure while ensuring our squad DevOps expert understands priorities and isn’t overwhelmed.▪ Collaborate with product owners in backlog management and story writing.▪ Educate and reinforce Scrum Methodology and Agile Framework across the organization. Work with other Scrum Masters in an on-going fashion to find new ideas and methods to improve the practice.▪ Manage outsourced development team. Remove impediments as needed, monitor velocity, and facilitate communication.▪ Act as a Product Owner for one outsourced squad. Understand stakeholder requirements, prioritize the backlog, and guide theteam to understand backlog items, clarify questions, and set sprint goals.▪ Assist the Executive Director of product by acting as a part time product owner. Research and influence product direction decisions.▪ Interact with users and contribute to the user support forum in order to contribute to customer satisfaction and assisting with the on-premise inventory product as needed.Write Python scripts and SQL queries for data parsing.

Lead a team of 6 internal and 12 outsourced developers working on: 1) A cloud-based product with incremental releases in an agile environment 2) The flagship Spiceworks Inventory product with 2-3 major releases yearly in addition to weekly/monthly patch updates and periodic hot fixes 3) New cloud tools development. Responsibilities include setting development goals, scoping, schedules, and deliveries - use Trello boards for task organization and tracking; prioritizing bug fixes and new features based on timelines and business/support needs. Making trade-offs in balancing date shifts or cutting features based on goals and needs. Using data metrics (such as Google Analytics) and A/B test experiments to make customer usage and acquisition decisions in order to cultivate new users and attempt to maximize user retention. Driving the rollout of minimally viable products in tandem with product manager and designers, which involves negotiating technical requirements and feasibility, agile incremental designs, key metrics, and sprint/weekly release deliverables.Also work with marketing to streamline user ramp-up with on-boarding work flows, promote Beta testing cycles, and messaging for email campaigns and web site landing pages. Author product blog posts for releases, and address user concerns and foster customer satisfaction through contributions in the public Community forums.Working with support on escalated interventions, triaging issues, and incorporate concerns into future bug fixes and features.

Integrated third-party applications, tested code, and authored test plans. Assessed customer needs, elicited requirements, helped write technical portions of SOWs, and guided development. Managed and led outsourced team.Worked with Business Analysts to identify needed data for ROI as well as pulled Google Analytics metrics to assist Account Managers with ROI reports. Tracked, prioritized, and solved software bugs and feature requests for integrations and customer content. Resolved integration challenges and worked with sales to answer questions and assist with their understanding of customer needs.Initially also worked on integrations as a developer using Ruby on Rails before taking over the lead of an outsourced development team to handle development efforts. Continued to work on requirements, scoping, and delivery, while ensuring that the outsourcing was a successful effort by establishing processes to better foster communication and handle the team needs.

Technical lead for the services customization team. Deploy Surgient’s virtual lab management application for customers within VMWare ESX and Microsoft Virtual Server. Work with the customer to understand business requirements and goals. Write requirements and design documents. Customize the Surgient application business layer using C# and .Net. Write custom web service APIs to integrate other enterprise software, such as LMS applications with the Surgient platform. Teach customers to use product and help them build virtual images. Support UI developer by providing back-end logic and formatted XML. Customize Surgient product reports by writing and modifying SQL queries. Manage key enterprise customers. Develop custom training and instruction documents for customers as needed. Understand customer business processes and help guide product usage and direction accordingly. Work with management to define team goals and direction. Mentor and train other consultants. Manage outsourced team of UI developers. Help develop coding standards and guidelines for consultants to follow. Initiate and manage code reviews and knowledge transfers. Coordinate activities between support, engineering, consultants and management. Drive issues through support and assist Support Manager with level 3 support escalations, by assigning tickets to consultants or fixing difficult issues directly. Assist with pre-sales efforts, such as capturing or reviewing requirements for statements of work, orchestrating customer demonstrations and driving pilots.

Define and implement a Tonic solution for a customer’s web application architecture. Write code to validate content and functionality of a web site and create custom code to fill any customer requirements not currently met by the product. Reusable solutions are often adopted and maintained by the development team. Languages and technologies used include Java, JavaScript, HTML, VBScript, WMI, Struts, and XML.Provide input to product management and development about new features, defects, and general product usability. Assist with pre-sales efforts by providing sales support in the form of custom code, demonstrations, and implementing the product in proof-of-concepts.Serve as primary instructor for customer and partner training. Lead development effort for Tonic’s technical training manuals. Other responsibilities include providing post-classroom support for students as they begin to use Tonic. Primary support contact for several key customers and backup for general customer support.Approve software manual content and create numerous coding examples for reference book and other Tonic documentation. Write bluebooks to assist customers and partners with some of the more complex Tonic tasks.Team lead for product deployment coding effort on two top-tier customer accounts and assisted in deployment efforts for several others. Designed/implemented Java based escalation handler to eliminate a product deficiency.In charge of designing and deploying a pre-packaged solution implementation using Tonic software to monitor Vignette installations using JavaScript and VBScript, with TCL templates that will be installed in the Vignette environment. Wrote a white paper for internal use introducing the fundamentals of Vignette architecture and discussing the details of the implementation.

Field expert and technical lead for the Vignette Application Foundation (VAF) and PowerPack, which relied upon the Vignette eBusiness platform. Responsibilities included supporting channels, providing on-site training, visiting customers, participating in sales calls, assisting at tradeshows, guiding and mentoring consultants, supplying phone support to the field, and engaging in specialized consulting. Also created and presented promotional communications and sales tools in the form of product demonstrations, white papers, and Transfer Of Information (TOI) presentations.Co-developed a mentoring program and training materials for Vignette Consultants on VAF and PowerPack and worked in a cross-functional team with development to implement code fixes and enhancements.

Lead Developer for Village Ten Online in Australia, producing site template design specification, coding guidelines, and all content retrieval code required by the e-guide. Also served as a mentor/lead for new developers.Subject Matter Expert (SME) for the Vignette Application Foundation and Power Pack. Responsibilities included writing an introductory white paper, writing and conducting introductory educational seminars for sales, services, and partners, and providing product expertise to Vignette Sales Engineers on key pre-sales engagements by producing and performing custom demonstrations. Also worked with the VAF technical writers to improve the product documentation by providing example code and reviewing content for quality, accuracy, and completeness. Worked with the VAF test team, writing test cases and verifying product functionality.Primary developer in the effort to port a Vignette Solution Accelerator package to the VAF. Later provided others with technical instruction and assistance for similar efforts.

Team lead, Tivoli architect, and project manager; primary deployment engineer on three Tivoli Services reference accounts. Developed and implemented code that was reusable across many deployments as part of an automation process for bringing PCs online to Tivoli for TMF 3.2. Also wrote scripts to automate maintenance for the Tivoli Servers and implemented T/EC customizations and rule correlation.Trained and mentored customers on all aspects of Tivoli, from implementation to basic troubleshooting and general product usage.Published an article on the 3.6 Logfile Adapter in the Fall edition of “The Managed View”, a magazine for Tivoli users.

Developer for Software Distribution team, building features and creating fixes for multiple releases of Tivoli’s Software Distribution product. Improved and automated the build process for Autopack before handing it off to build team. Designed and implemented T/EC integration with Software Distribution 3.6. Worked on text processing component of Filepack 4.0, written in C++. Represented Software Distribution group at the Planet Tivoli user conference.