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Stanton Technology Group provides professional services supporting a diverse set of business with Program and Project Management with boots on the ground with our professional, experienced technicians. As integrators, we serve as a pioneer in technology integrations and services. Stanton Technology Group has years of experience in Installation Deployments, Project Management, Onsite services and repairs including Security Systems/CCTV, Digital Signage, Structure Cabling, high voltage, Video Conferencing, Fire & Burglary, Routers/Switches/Firewalls, Wireless Installation, and much more.

• Managed teams of 11-42 Project Desk Specialists, Project Coordinators and Project Managers• Handled critical customer escalation issues; served as a liaison between internal technical, sales and project management staff and customer representatives as necessary• Responsible for the team’s performance in meeting or exceeding company KPI’s mark, financial performance, and days to invoice metrics• Negotiated customer billing disputes while maintaining positive margins and positive customer feedback• Provided quarterly presentations to customers reviewing overall business, financials and project risk assessment• Had been accountable for weekly financial forecasting of all projects assigned to the Project Team; maintaining Project Team budget and profitability• Created weekly status report for employees to identify, monitor and explain low margin projects as well as any aged work orders that are unable to close, creates and implements solution plan• Responsible for job costing team projects on a weekly basis, ensuring that deliverables for all projects have been received and invoicing completed within our DTI metrics• Responsible for the growth, retention and overall development of the team• Oversee employees and discuss progress of work, resolving problems, and ensuring that standards for quality and quantity of work are met on a bi-weekly basis in our 1:1 discussions• Executed internal reorganization in 2015 when Comm-Works on boarded new Executive Leadership.; Assisted VP of Operations acting as an Associate Program Director overseeing all service, installation and deployment teams

• Led in the emergency effort to replace pin pads in 300+ Michael’s locations after the data breach in 2011; including scheduling all locations within an extremely short time period• Accountable for the successful implementation of projects with an agreed action plan, set of standards and deadlines• Demonstrated proficiency and leadership in both installation and deployment related projects ranging from 50 – 1,500 sites. (i.e. new stores, remodels, temp locations, and deployments primarily within the retail sector)• Created and maintained SharePoint sites as a centralized library for all project documentation• Negotiated and sourced vendors with proper skill sets to complete required work• Monitored profitability for all assigned projects on a weekly basis and immediately escalated any below-margin projects to Program Manager or Director of Operations• Provided accurate monthly forecasting to Program Manager as well as weekly updated status

• Scheduled and managed an average of $100K in revenue monthly accommodating 4hr, 24hr and 2-5-day SLA’s for retail and healthcare service requests• Facilitated on-time and efficient completion of projects by tracking labor, material and project costs• Prepared, reviewed and issued project cost, schedule and deliverable reporting• Ensured timely project closeout

• Acted as a single point of contact for escalated issues including resolving critical conversion, service, and billing issues to achieve customer satisfaction and retention• Implemented customer care solutions within scope to ensure time and cost efficiencies• Accountable for responding to customer complaints submitted to Public Utilities Commissions, Better Business Bureau, and Attorney General

• Managed all project coordination, customer communications and provisioning functions• Administered orders for new and existing customers and was the point of contact for resale escalated orders that needed further problem resolution• Monitored workflow processes to ensure smooth and timely installation of product request and services• Provided management team support in developing a strategic process guide for provisioning coordinators and new employees