Customer Success Managers provide customers and their system integrators with executive oversight and guidance during single and multi-pillar implementations including milestone readiness assessments, go live readiness assessments and payroll readiness. CSMs also help customers drive adoption and achieve operational success through the use of success planning as well as offering operational and process review/assessments.Internal initiative participation:Member of Employee Success Mavericks Leadership TeamLead Initiative To Optimize and Encourage Better Usage of Slack CSM Champion for Product Feature Adoption for Customers Using Specific ModulesParticipation In Pilot Programs for Customers to Improve Adoption, Usage and Encourage Proactive Meaures for Issues Impacting Mission Critical Business Ops

Service Delivery Manager responsible for ensuring our North American NextService clients receive world class service during the sales cycle all the way through their professional services engagement and beyond. Responsibilities include but are not limited to - Management of North American services/consulting resources and projectsManagement of North American customer success management plan and resourcesManagement of North American product support offerings and resourcesEstablishing, updating and maintaining consulting offerings and deployment methodology Establishing, updating and maintaining project management processesEstablishing, updating and maintaining product support offerings and processesBilling, A/R and financial reportingBusiness strategy alignment with global counterpartsEngagement with global product development team

Infor Consulting Services Project Manager focused on successful deployment and/or upgrade of various Infor CloudSuite (AWS) and on-premise solutions including SX.e/CloudSuite Distribution (CSD), Configure, Price, Quote (CPQ), SyteLine (CSI), M3, LN, XA, Product Lifecycle Management - Optiva, Infor Document Management (IDM), HR Service Delivery, Global HR and Workforce Management; manage client projects across various verticals including but not limited to distribution, aerospace & defense, retail, public sector and healthcare. Responsible for successful on-time and on budget delivery within defined margin targets, customer relationship management, executive briefings, organizational change management, resource management and other project oversight/governance.In addition to external client projects, I have also had the opportunity to participate in the management of internal initiatives such as the ServiceNow enhancement project (Helsinki) which was a major endeavor for Infor's ITIL and Cloud Services (AWS). I have also managed various initiates to improve margin and reduce backlog. *WIN (Women's Infor Network) Member*

As part of Infor's Global Consulting Enablement initiative, an intensive training program (Infor Boot Camp/Infor Academy) was put in place to train both new and existing ICS consultants to ensure the highest quality delivery, deployment and customer service for our clients. I managed these training programs for the HCM, M3 and LN product lines in United States and Europe as part of a PMO rotation at Infor. Duties include but were not limited to guidance/oversight of new hires, logistics for attendees, instructors and training sites, implementation of performance tracking/reporting, facilitation of team building and overall management

Senior Project Manager in Professional Services Organization focused on upgrade and deployment of HR, Payroll and full-suite projects including Timekeeper; manage projects across various verticals; responsible for on-time and on budget delivery, customer relationship management, project forecasting and various other tasks.

PeopleSoft Projects: Planning for 9.1 Upgrade, Position Management, Multiple Jobs & ePerformance rollout, Kronos upgrade, upgrade 8.0 to 8.9 Phases I & II, Tuition Reimbursement, various self-service rolloutsManagement of various hospital projects: Blackbaud Transition from Net Community Grow to Net Community Pro – highly visible project to bring Parkland Foundation’s primary donation vehicle (it’s website) hosting from Blackbaud to in-house, Transport & Bed Tracking Upgrade, Denial Management for Patient Financial Services, GHX implementation & interface with GEAC (financial - electronic POs, web interface for purchasing & Item Master clean up), Patient Floor Moves, Cactus (Privileging System) component implementations & upgrades (Med Staff Office initiatives), Artiva upgrade, Data Center Migration Communications. Other duties include but are not limited to creating and managing capital budgets, resources, project artifacts and providing status to all levels of management.

Project Manager for PS Upgrade from 8.0 to 8.9 for large county healthcare org. I am also managing various hospital projects including a financial systems implementation, two patient care area moves and an upcoming PeopleSoft Phase II.

Managed deployment of web interface for enterprise scheduling package for major medical school in Georgia. Product interfaced with SCT Banner and PeopleSoft HCM.

Positions Held - Senior Implementation Consultant, Technical Account Manager, Consulting Practice Manager, Engagement Manager and Service Delivery Manager