Jackie Horsham Email & Phone Number

DMA Group is a specialist property services provider delivering building maintenance, projects and energy services to building owners, occupiers and managers across London and the South East. We’re privately owned with 220 years of proud history underpinned by strong people, community, and social values.My 15 years of experience in customer service has enabled me to build relationships with customers. This ensures that the customer receives the service that they expect whilst looking at ways of enhancing their predetermined outcome whilst identifying the most practical and efficient outcome, which is most suited to their business needs and requirements. We operate in hospitality, hotels, charities, prime & super prime residences, commercial & industrial sites, offices, banking & finance, residential homes, schools, academies, colleges, and universities as well as local govt, healthcare and the police.Experience As a Customer Account Supervisor, I use my Customer Service expertise to improve the customer’s experience within the industry. My organisational and interpersonal skills ensure that I am able to develop a good relationship with the customer, and along with the support of the wider team, we are able to provide customer service, support, knowledge and guidance to meet the customer needs. Our core values of Teamwork, Respect and Quality define us, and are the start of our internal and external relationships. We are developing our own service management platform BiO®, which enables the customer to see the information relating to their building’s maintenance in real time. We’ve created fully integrated solutions for our customers, enabling them to benefit from the full breadth of our experience, spanning advice, design, project management, installations, planned maintenance, 24/7 reactive support, saving energy and cutting carbon, alongside our ability to better manage a wide array of hard and soft service partners. I’d be delighted to help make your buildings work better, so please get in touch. ✉ Jackie.Horsham@dma-group.co.uk☎ 07715 056749https://www.dma-group.co.uk