Jackie Kerzner Email & Phone Number

ABOUT:📝 Freelance, contract, and pro bono org performance consultancy. Offers strategy, needs assessments, program evaluations, data collection and analysis, process improvement, learning design, no-code, and more. Serves nonprofits, small businesses, startups, corporate, government, and higher ed.🙋‍♀️ MY ROLE: Advise and collaborate with C-Suites, senior leaders, board members, staff, and the public. Depending on the project or product size and scope, I wear all of the hats to assess, plan, organize, manage, and execute.PROUD WINS:💎 Facilitated $44MM reduction in projected quadrennial costs for U.S. government by redesigning training💎 Enabled 35% increase in foster care nonprofit's case acceptance rates by recommending 40 strategic changes across operations, talent, and training, averting unnecessary assumed expenses and mitigating risk💎 Improved data analytics firm’s onboarding platform via program evaluation, leading to 55% recommendation execution rate, boosting product and employee performance💎 Invented Airtable-based app for social impact LegalTech startup, enabling client acquisition, sales pipeline, and marginalized community outcomes by transforming open-source grants data into user-friendly tool💎 Sourced and interviewed 10 cross-industry truckers trained in human trafficking, revealing real-world impacts and research insights for future studiesTESTIMONIALS:Drea Kelley, Instructional Designer🙌 "Jackie is fiercely committed to ethics and is unafraid to use data to speak up and help leadership identify and navigate problematic situations, while protecting others who may be vulnerable. Her sense of personal accountability, strong diplomacy skills, and forthright presentation ensure she is quickly able to build trust, relationships, and community with colleagues, senior leaders, and clients. Jackie brings tremendous energy and heart to any effort she undertakes, and embodies the idea that a thing worth doing, is worth doing very well.”

ABOUT:📝 Global training, consulting, and professional conferences company. Expertise includes project management, business analysis, leadership, change management, Agile, Scrum, and Lean Six Sigma. Pairs ≤ 100-member team, engaging 350+ contract trainers and subject matter experts (SMEs), and 80+ annual conference speakers to support orgs. Has served 2K+ cross-sector international clients, 2MM+ practitioner customers, 200K Project Management Professionals (PMPs), and 50K annual conference attendees.MY ROLE:🙋‍♀️ Promoted to Strategic Advisor, Organizational Performance and Learning after 4 years of initiating the novel role in a legacy context, leveraging relationships, change management, versatile performance consulting, and high-stakes ethics advocacy to create transformative enterprise and client results.PROUD WINS:💎 Advised, partnered with, and/or coached C-Suite, 7 department heads, and staff💎 Safeguarded org from legal, financial, reputational, and operational risks by addressing challenges and establishing new policies and procedures💎 Created first operations playbook in 32 years for Global Learning Solutions department, reducing operational and culture debt, and improving cross-departmental collaboration and effectiveness💎 Reinvented company PowerPoint template and Facilitator Guide, invented Case Study Guide and Video Library menu, and operationalized Miro usage, elevating brand and learning experiences for millions💎 Spearheaded inception, development, and successful launch of Project Management X course (PMX), reshaping essential skills needed for today's project managers, via collaboration with Practice Lead and SMEsTESTIMONIALS:🙌 Sander Boeije, Product and Program Manager, IIL"Jackie truly shines at the intersection of strategy, analysis, and communication ... ability to collect and translate ... data into key strategic insights along with actionable suggestions ... improved performance in both the short and long term.”

MY ROLE: 🙋‍♀️ Pioneered change to create and lead a cross-functional strategic advisory role, blending performance consulting, high-stakes ethics advocacy, and hands-on instructional design. Spearheaded a transformative enterprise needs assessment and systemic change management initiative, saved the org and clients millions, and prevented client attrition. Upskilled and coached people, improved practices, overhauled legacy products, and shaped outcomes-driven learning solutions across 100+ topics.PROUD WINS:💎 Conducted first enterprise needs assessment in 30 years, advising CEO and VP of GLS on 105 strategic recommendations, projected to boost revenue by 25-30% and improve courses, operations, growth, brand, partnerships, and conferences💎 Secured 100% company-wide client retention during volatile 18-month period by proactively guiding employees and 80+ SMEs through sudden, drastic change in PM industry💎 Collaborated with 150+ SMEs, 12 Practice Leads, and 26 employees, shaping outcomes-driven learning solutions across 100+ topics, from PM and Agile to effective meetings and negotiation💎 Ethically saved clients from high-stakes expenses and wasted time by strategically preventing implementation of unaligned/misaligned training solutions, through evidence-based approach💎 Advised and partnered with C-Suite and 7 department heads, including GLS, Operations, Conferences, Marketing, and Partnerships, and coached 30+ cross-department stakeholders, increasing cohesion and organizational effectivenessTESTIMONIALS:🙌 Senior Executive, IIL [Name Redacted], on strategically navigating complex, high-stakes challenges:"... we are the ones who have to thank you! You pretty much turned a disastrous situation into a happy client—fantastic project management and client engagement!"🙌 Business Services Manager, IIL [Name Redacted], on leading change management:"I can feel all the work you [both] put into it. Impressed by how deep the approach is. So well done!"

MY ROLE: 🙋‍♀️ First formal instructional design practitioner hired for the GLS team. Collaborated with clients, Practice Leads, SMEs, and 5 teams (GLS, On Demand, Conferences, Sales, and Media). Created a diverse range of courses, workshops, webinars, and conference presentations in project management, risk, change management, leadership, and Lean Six Sigma. Key player in establishment and launch of the Sustainability and Corporate Consciousness Practice Area. Initiated and elevated GLS practices, enhancing IIL's brand.PROUD WINS:💎 Collaborated with 25+ client teams, 5 Practice Leads, and 4 departments, to create spectrum of custom and off-the-shelf outcomes-driven learning solutions and experiences💎 Propelled SCC practice area launch by conducting market and competitor research, identifying strategic partners, and creating curriculum strategy aligned with partner skills mapping💎 Designed and developed 2 SCC courses, and supported 5 webinars, in collaboration with Organizational Survival author and SCC Strategic Advisor, and Program Manager💎 Incepted and inspired CEO's decision to trademark SCC practice area slogan, "Think sustainably. Act differently."💎 Overhauled company PowerPoint templates for global impact, introducing and standardizing inclusive visuals, addressing historical lack of diversity representation💎 Initiated creation of first stock image library in 23 years, preventing intellectual property issues, improving learner experiences, and enhancing org brandTESTIMONIALS: 🙌 Greg Balestrero, Strategic Advisor on Corporate Consciousness, Leadership & Sustainability, IIL; former President and CEO, Project Management Institute"It is a real pleasure working with you ... and your patience and focus on change in IIL is stabilizing ... It is an honor ..."

ABOUT: 📝 On Deck (OD) is a startup ecosystem and curated flywheel community that leveraged 34 fellowships, past and present, to launch, build, and staff the next breakthrough companies. We enabled inspiring top-talent founders, investors, executives, operators, and creators to confidentially accelerate careers and change the world with innovative tech. This was the most ambition-, talent-, and EQ-dense environment I've ever been in. It was like being part of startup world history with the most inspiring people! Fellowships included:• Founders (ODF) - Startup founders learning to found• Scale (ODS) - Startup founders learning to scale• First 50 (OD50) - Operators joining early stage startups• Chief of Staff (ODCoS) - Chiefs of staff navigating challenges• No-Code (ODNC) - No-code creators inventing and building new products🙋‍♀️ MY ROLE: I was competitively selected for a confidential startup fellowship that curated high-caliber global talent, accelerated startup-centric careers, and built intentional professional community. I became one of the most active fellows out of 1000 members, investing in, building, sustaining, and stewarding the community.PROUD WINS:💎 Fostered thriving community in private Slack channels shared by 7000+ cross-fellowship members, including founders, investors, executives, cross-industry operators and practitioners, and staff💎 Created asynchronous weekly goal-setting and tracking protocol for mastermind group of 8, later adopted by Execs on Deck (EOD) fellowship💎 Personally selected as unsolicited preferred candidate for program management role, recognized for leadership, insight, and team/community contributions💎 Transformed 3 fellows' lives by helping them land new jobs💎 Known as frequent recipient of thanks from fellows and team members—both on and off Slack🙌 Paul Frio, Founding Team Career Coach, Executive Coach, and Facilitator, On Deck:"You have impacted so many people - it's amazing!"

MY ROLE:🙋‍♀️ Due to my On Deck community engagement and impact as a two-time fellow, I was hand-selected to become a staff mastermind group facilitator for the new Execs on Deck (EOD) fellowship. EOD was for leaders with 12+ years' experience who wanted to build successful startup careers. Whether seeking a new VP or C-Suite position, a fractional or advising gig, a shift to VCs and investing, or deeper impact in their current roles, we supported it all. PROUD WINS:💎 Invented private no-code app for 1K+ senior-level executives and operators across 2 fellowships, creating 350+ startup employment and networking opportunities💎 Facilitated mastermind groups for 200+ member community of senior-level executives and operators, tailoring goal-setting, advanced problem-solving, and decision-making support, with 100% positive feedback💎 Improved mastermind group operations with Program Director, Program Manager, 2 coaches, and 3 facilitatorsTESTIMONIALS:🙌 Heather Yurovsky, Founding Team Career Coach, Executive Coach, and Facilitator, On Deck:"How are you not Head of Community somewhere?!? You are brilliant at bringing people together and encouraging engagement."

🙋‍♀️ MY ROLE: Selected for the inaugural cohort of On Deck's Chief of Staff Academy, a confidential career accelerator for force-multipliers who enable founders, C-Suite leaders, and teams.

🙋‍♀️ MY ROLE:Hand selected to join the Candidate Operations team to interview and vet fellowship candidates who could add value to and sustain the community.Selection considerations included:• Career trajectories• Startup world enthusiasm• Passion for learning and growth• Emotional intelligence and low ego• Community-building interest• Focus on authentic relationship building vs. superficial networking• Commitment to helping others and giving back• Goals alignment with fellowshipPROUD WINS:💎 Influenced change management communication strategy amid company layoffs, driving Notion-based FAQs for 7000+ fellows and staff, ensuring clarity, and mitigating stress💎 Generated $25K+ in fellowship revenue and 3 in-need scholarship after facilitating 13 successful candidate interviews💎 Earned private and public commendations from candidates and team by providing white glove 1:1 candidate support, pre- and post-fellowship acceptanceTESTIMONIALS:🙌 Fellow Interview Candidate and Fellowship Member, On Deck "You were amazing!!! The way you conducted the interview and the way you expressed about your journey, your goals and the value you got from [fellowship name] was perfect! I was not expecting it at all ... I also want to give kudos to you!! Super excited to be part of the community and get to know all of you better!"

ABOUT: 📝 Y Combinator, a highly competitive startup accelerator with a remarkable track record, has funded 3K+ companies and supported 6K+founders. With 10K biannual applications, the program has an acceptance rate of only 1.5-2%. The portfolio now features 110+ companies valued at $100MM+, with 25+ companies valued at $1B+. As part of its outreach and pipeline, Y Combinator occasionally presents a live Startup School summer cohort, catering to founders, future founders, and early-stage startup operators and enthusiasts.MY ROLE: 🙋‍♀️ Selected as a 2022 cohort member, attending sessions with Y Combinator staff, founders, and investors, and engaging with community members. Program focused on: • Deciding to start a startup• Identifying and evaluating ideas• Building your founding team• Planning your MVP and talking to users• Launching the MVP and getting initial users, without focusing on scaling• Growing and monetizing, setting KPIs, selecting business models, and pricing• Fundraising and company building

ABOUT: 📝 The Boise State University eCampus Center serves as the driving force behind students' high-quality online learning experiences and success outcomes. The department enables faculty and staff to harness innovation in their own work by integrating evidence-based practices, cutting-edge tools, and research that elevates the virtual classroom. Services include:• Open education resources• Learning analytics• Online course improvement• Research supportMY ROLE: 🙋‍♀️ Conducted a mini-needs assessment and strategic opportunity analysis for the eCampus Team, in collaboration with a university sponsor and client. Focus was on exploring continuous improvement opportunities for Boise State's online course evaluation process and practices.PROUD WINS: 💎 Ethically transformed client's assumed, complex challenge into strategic opportunity via targeted needs assessment💎 Successfully negotiated project's initial pivot to align with tight 7-week time frame, shifting scope from full-sized to right-sized needs assessment💎 Customized 5-step strategic framework and recommendations, empowering team to: examine course evaluation complexities, consider systemic university barriers, and inform decisions💎 Created 2 written reports and customized 2 presentations for project sponsor and clientTESTIMONIALS: University Project Sponsor [Name Redacted]:🙌 "... work was very needed and is continuing to make an impact upon the work that we are doing here at eCampus."

ABOUT: 📝 Cleveland Heights-University Heights School District, a Greater Cleveland public school system, serves 5K+ diverse students, led by 400+ educators across 14 schools. Supports children from low-income families by prioritizing district-wide planning, evidence-based strategies, family involvement, and professional development.MY ROLE: 🙋‍♀️ Promoted to Literacy Lead after proven success in initiating building-, district-, and state-level literacy leadership. Advised on literacy practices, PD, and staffing decisions, coaching administrators, principals, and teachers. Led district and community PD, decreasing intervention needs and preventing achievement gaps by establishing new core instructional practices. Co-led strategic planning, goal setting, and execution for one school. Provided K-5 reading intervention.PROUD WINS: 💎 Designed, developed, and facilitated 50+ professional development sessions for district and community, establishing core literacy practices, decreasing future intervention needs, and increasing student growth💎 Coached teachers in 50 process improvement procedures, optimizing instructional time and reducing inefficiencies💎 Launched early literacy Sesame Street-like DVD program, successfully continued since 2011 as part of core instruction and family outreach💎 Prevented inaccurate learning disability diagnoses and unnecessary retention for 95% of one school's developing kindergarteners, through volunteer-led intervention program, within 7 months💎 Invented and managed data tracking system for 430+ students, using Smart board technology💎 Earned 2013 State of Ohio Master Teacher designation via rigorous 1-year, criteria- and evidence-based portfolio process, demonstrating 5 years of impactful workTESTIMONIALS:🙌 Julie Ruddy, 32-Year K-5 Intervention Specialist"You are my teaching hero … Please know how often your name comes up with different strategies and best practices … you are deeply woven into Noble!!!"

MY ROLE:🙋‍♀️ Guided district, school, and family literacy initiatives through collaborative leadership. Created aligned professional development. Delivered K-5 reading intervention and schoolwide support to four schools with 350-500 students. Used assessments to diagnose needs and differentiate instruction, collecting data and progress monitoring. Ensured compliance with federal Title I guidelines, secured grants, and created strategic partnerships with community businesses.PROUD WINS: 💎 Collaborated with 250+ educators and staff across 4 schools, driving evidence-based practices to enhance literacy skills for 1600+ students💎 Achieved 1-3+ years’ growth in 1 school year for intervention students at 4 schools, earning reputation as literacy diagnostician "doctor" and innovative expert in closing performance gaps💎 Gained acclaim as sought-after mentor, coach, and provider of teacher- and parent-requested professional development💎 Received high praise for literacy practices presentation at K-12 state and federal conference (OAASFEP)💎 Spearheaded annual spelling bee initiatives, fostering schoolwide contagion and inspiring community support for renowned adult spelling bee, in which I regularly competed💎 Forged lasting, 20+-year connections with K-5 students and families, influencing college and career choicesTESTIMONIALS: 🙌 Suzanne Nelson, 22-Year Middle School Teacher"You were such an innovative and talented teacher. I was always in awe of your work when you shared at our Title meetings."🙌 Teresa Taylor, 30+Year K-5 Teacher, Instructional Coach, and Principal"Often I have that question that can only be fielded by your knowledge and expertise. You were the support for so many of us in addition to the children you serviced. You always took time to get to know each of us and used that same knowledge to support our work. It is your example that I follow when I attempt to support staff."

MY ROLE: 🙋‍♀️ Developed supplemental instructional materials for district's Title 1 math intervention teachers, in collaboration with a district math coach. Integrated best practices in literacy and math to enhance K-5 instruction, addressing gaps in the core curriculum most affecting intervention students. Created comprehensive school-based "Math Kits" to contain materials, distributed across all elementary schools.PROUD WINS: 💎 Created 9 Math Kits, used in 7 schools to support 100+ students over 2+ years

MY ROLE: 🙋‍♀️Led and advised a K-5 school's student council and elected members, and bridged their work to the community. Responsibilities included: • Teaching members how to identify student body needs and make decisions about priorities• Leading execution of student-generated strategic initiatives • Creating local strategic partnerships• Fundraising• Enabling and project managing community service projects• Orchestrating schoolwide debates and electionsPROUD WINS:💎 Fundraised $500+ from student-led initiatives by connecting with strategic partners including local car washes and grocery stores💎 Featured in school district's promotional video with elected student council members

MY ROLE: 🙋‍♀️ The Teacher-Administrator Partnership (TAP) Committee united building administrators with five elected teacher leaders, including a union representative, to collaborate and innovate for the good of the building. TAP's goal was to foster a positive school culture and increase student achievement.We focused on the following: • Professional development planning and budget• Instruction• Staff organization• School rules, policies, and procedures• Learning environment and issues (e.g., psychological safety, wellbeing, belonging, morale, etc.)• Building communications and planning• Data analysis and monitoring• Other emerging concerns and initiatives As an elected member, I leveraged my skills and relationships to create buy-in for a systemic strategic initiative that would:• Increase schoolwide academic growth• Cultivate students' individual social-emotional growth• Improve schoolwide behavior• Instill a sense of student ownership and responsibility• Create contagion for learning and personal triumphs• Boost school spirit and peer community supportWith TAP's support, I submitted a funding grant to implement the year-long initiative, called "I Wear My Success on My Sleeve".PROUD WINS:💎 Incepted and proposed TAP-endorsed "I Wear My Success on My Sleeve" (IWMSOMS) initiative, systemically supporting academic and behavioral needs of low-performing school’s transient and low-income populations💎 Successfully secured $1000 Reaching Heights grant for IWMSOMS, by collaborating with TAP and crafting compelling grant application

🙋‍♀️ MY ROLEIncepted and project-managed a transformative schoolwide strategic initiative for a low-performing K-5 school. Shifted the focus from teachers working tirelessly to grow students academically and behaviorally, to students taking ownership, accountability, pride, and joy in personal and peer growth. The initiative, “I Wear My Success on My Sleeve” (IWMSOMS) was supported by a grant from local nonprofit, Reaching Heights.IWMSOMS was based on a goal-setting and reward system, where all students: • Set, tracked, and achieved personal academic and behavioral SMART goals• Pre-identified their “shirt goal”• Earned an honorary shirt I designed upon achieving their goal• Celebrated on Friday “Shirt Days” by wearing their earned shirts PROUD WINS:💎 Led and project managed IWMSOMS implementation, empowering 350+ students to set, track, and achieve individual reading, math, and behavioral goals, earning shirts and weekly public recognition over 8 months💎 Captivated hearts of 350+ students, fostering contagious culture of individual and schoolwide success, evidenced by inspiring grant testimonials and personal student stories💎 Coordinated with 18 homeroom teachers to support students' SMART goal creations and "shirt goal" selections💎 Managed $1000 grant budget, including purchase of 350 shirts and graphic design service 💎 Gained years-long favor with Reaching Heights executive director by presenting project outcomes to district and Board of Education, summarizing systemic impact on student growth and school culture💎 Saved Reaching Heights $150 by negotiating vendor costs and returning unused grant fundsTESTIMONIALS:🙌 Deanne Lentz, former K-5 Boulevard Parent"Imagine the buzz and excitement on the playground, in the lunchroom or in the classroom when hundreds of children are wearing the very same shirt that they earned because Boulevard students wear their success on their sleeves!"

MY ROLE:🙋‍♀️Managed, maintained, and leveraged the schoolwide data system for tracking K-5 student literacy and math data in alignment with State of Ohio testing. Collaborated closely with the building administrator to make informed, data-driven instructional decisions. Acted as the school representative in district data meetings and fostered cross-school collaboration, addressing challenges and devising effective solutions.PROUD WINS:💎 Established leadership in district Data Liaison meetings, fostering strong connections with fellow liaisons and building positive relationships with other school principals💎 Successfully secured transfer to desired school, driven by mutual interest and expressed preference of school's esteemed principalTESTIMONIALS:🙌 Julie Beers, former principal, Noble Elementary School"How lucky for our Noble students to benefit from your knowledge and expertise. I know you are the kind of teacher who changes lives *for good* in a positive way. I love your positive attitude and your strong work ethic."

Elyria, Ohio, United States

Master Of Science (Ms), Organizational Performance And Workplace Learning

Graduate Certificate, Workplace Instructional Design

Master Of Arts In Education (Maed), Literacy K-12

Bachelor Of Science (Bs), Audio And Psychology

Certificate, No-Code