Jackie Klus Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Leading a team across Australia and New Zealand of CX and Project Specialists who strive to provide a consistent and elevated level of customer service for our industry.Key Achievements to date:Team retention - 100% in my tenure to date (industry standard is above 45% turnover)Team accuracy - 0.5% in my tenure to date (previously error rate was above 10%)Rolled out a pro-active sales base to all CX Reps who actively grow and manage these accounts on behalf of the BDM… Show more Leading a team across Australia and New Zealand of CX and Project Specialists who strive to provide a consistent and elevated level of customer service for our industry.Key Achievements to date:Team retention - 100% in my tenure to date (industry standard is above 45% turnover)Team accuracy - 0.5% in my tenure to date (previously error rate was above 10%)Rolled out a pro-active sales base to all CX Reps who actively grow and manage these accounts on behalf of the BDM team.Delivered our inaugural APAC Conference for Evolt Staff and Key suppliers in March 2024 - attended by 86 colleagues over three days, including all flights, hotel booking, transfers, tour of our brand new onshore manufacturing plant, two days of conferencing, team building, private yacht event and team dinners.Constructed a Best Practice for the department.Constructed and Implemented new SOP across CX team members (nationally).Devised a brief CRM training (Zendesk Sell) to proactive sales team members at time of onboarding.Collated and delivered new onboarding program for CX - setting up for success. Onboarded new call system (Zendesk Talk) and KPI's to drive compliancy and success.Recruitment of our next generation of CX megastars, mentoring and growth of existing team to unlock their full potential.Adding new departments to the CX team - Projects and Evolt Manufacturing CX to grow internal knowledge and widen our scope of capacity and communication across a wider internal network. Show less

Brisbane, Queensland, Australia

Delivering 10 Meet & Mingle Events, 1 Members Business Expo, 1 EOY Christmas Event as minimum. 2024 bonus event MP Cameron Dick and MP Grace Grace Budget Lunch.

Brisbane, Queensland, Australia

Newstead, Qld, Australia

Representing the cluster of Brisbane venues and restaurants - Cielo Rooftop Bar, The Parlour, La Costa Restaurant, Eterna, La Valle Wine Bar and Salt Meats Cheese.Responsible for opening strategies, networking, corporate marketing strategies, event deliverables including onsite team support.Onboarded new systems for sales (Salesforce), internal SOP and brand standards of sales service.

Capalaba, Queensland, Australia

Part-Time Consultant at one of Queensland’s top franchise stores during COVID stand down.

Brisbane, Australia

Causal role providing exceptional customer service and journey across all SEQ Boutiques and Factory Outlets.

Brisbane, Australia

Developing and growing new opportunities for the Accor Apartments and Leases business (previously Mantra Group) into the Brisbane region.Key Markets: Corporate, MICE, Regional Partnerships (Soliciting, contracting, activation, compliance and renewal), MICE.Key Deliverables: Travel Compliancy, Client Retention, Brand Awareness, Loyalty Program Capture, Contracting, Web Solutions, Client Growth, Event Management, Networking, Local Chamber Participation, FOH team growth, Leading by… Show more Developing and growing new opportunities for the Accor Apartments and Leases business (previously Mantra Group) into the Brisbane region.Key Markets: Corporate, MICE, Regional Partnerships (Soliciting, contracting, activation, compliance and renewal), MICE.Key Deliverables: Travel Compliancy, Client Retention, Brand Awareness, Loyalty Program Capture, Contracting, Web Solutions, Client Growth, Event Management, Networking, Local Chamber Participation, FOH team growth, Leading by Example, Mentoring. Show less

Brisbane, Australia

Working within the Brisbane region and team on specific revenue generating sales projects and activities generating strong ROI. Managing a small number of key accounts and supporting our greater sales team with Secondary Account Management activities to drive awareness,account growth and development. Seeking new business opportunities by data research and company research.Developing stronger partnerships with key strategic partnerships in 2019, ensuring marketing position and brand… Show more Working within the Brisbane region and team on specific revenue generating sales projects and activities generating strong ROI. Managing a small number of key accounts and supporting our greater sales team with Secondary Account Management activities to drive awareness,account growth and development. Seeking new business opportunities by data research and company research.Developing stronger partnerships with key strategic partnerships in 2019, ensuring marketing position and brand alignments:Brisbane Powerhouse / Brisbane Comedy Festival - The Johnson - Exclusive Hotel Partner, Brisbane Comedy Festival 2019.Queensland Music Festival 2019 - The Johnson, FV by Peppers and Mantra Trilogy - Mantra Hotels Exclusive Hotel Partner and Gold Partner of the Festival.Flying Arts Alliance - The Johnson - QRAA SponsorBrisbane Festival 2019 - FV by Peppers - Festival Partner and Hotel PartnerQUT Art Gallery & William Robinson Art Gallery - Mantra on Mary, The Johnson and FV by Peppers - Hotel Partners.Supporting local venues without accommodation partners to further increase their opportunities to secure large events, conferences and support with wedding accommodation:Victoria Park - The Johnson, FV by Peppers and Mantra Richmont HotelThe Loft - Mantra South Bank, Mantra on Edward, Mantra Terrace and The JohnsonBrisbane Powerhouse - The JohnsonMantra Hotels/Accor Apartments and Leases represents the Group’s four brands – Art Series, which offers an experience a little extraordinary; Peppers, which offers distinctive stays in outstanding settings; Mantra, which combines convenient locations with stylish comfort; and BreakFree, renowned for providing a relaxed ambience at family-friendly prices - with all properties now featured on one all-inclusive website, MantraHotels.com. Show less

Hamilton, Queensland, Australia

Represented Alcyone Hotel Residences the first hotel venture for parent company, Citimark Developers. In a National Business Development Manager role - including New Zealand, looking after all markets (Corporate/Wholesale/Group/OTA).A centrally located Alcyone Hotel Residences is a 4.5 star, 105 apartment hotel in the heartbeat of Portside, Alcyone Hotel Residences accommodates both short and long stay guests travelling for business, leisure or bleisure.Offering a selection of 1… Show more Represented Alcyone Hotel Residences the first hotel venture for parent company, Citimark Developers. In a National Business Development Manager role - including New Zealand, looking after all markets (Corporate/Wholesale/Group/OTA).A centrally located Alcyone Hotel Residences is a 4.5 star, 105 apartment hotel in the heartbeat of Portside, Alcyone Hotel Residences accommodates both short and long stay guests travelling for business, leisure or bleisure.Offering a selection of 1 bedroom and 2 bedroom apartments, including complimentary WiFi and on-site secure parking.www.alcyone.com.au Show less

Brisbane Area, Australia

Establishing and building new relationships within the Brisbane market representing the brand new Capri by Fraser, Brisbane. Major focus in 2015 was new account acquisition for all 4 Fraser Hospitality Properties in Australia, with a shift in 2016 to account activation, account management and new account acquisitions.Holistic account management negotiating corporate rates, MICE and group business.Leveraging relationships with TMC's, OTA's (during hotel set up), PCO's, local… Show more Establishing and building new relationships within the Brisbane market representing the brand new Capri by Fraser, Brisbane. Major focus in 2015 was new account acquisition for all 4 Fraser Hospitality Properties in Australia, with a shift in 2016 to account activation, account management and new account acquisitions.Holistic account management negotiating corporate rates, MICE and group business.Leveraging relationships with TMC's, OTA's (during hotel set up), PCO's, local corporate clients and associations to build business for all four hotels.Managing majority of accounts and market segments for the hotel, from contracting to account management. Continual sourcing of new business by cold calls, off site and on site meetings, attendance at trade shows and industry events.Capri by Fraser, Brisbane / Australia Capri by Fraser, Brisbane is a 4.5 star hotel meets apartment with the luxuries of a 5 star hotel, 24 hour concierge and reception, 24 hour gym, indoor pool and a variety of food and beverage outlets including a collaboration with Sensory Lab and signature restaurant Asana by Pete Evans.Sitting within the Frasers Hospitality group in Australia, partnered with 5 star award winning properties such as Fraser Suites Sydney, Fraser Suites Perth and 4 star Fraser Place Melbourne, Capri by Fraser, Brisbane is the new sister on the block. Show less

Brisbane Area, Australia

Maternity ContractChampioning MICE and Corporate markets for the Stamford Plaza Brisbane, nurturing relationships and developing business opportunities by strategic sales activities to further develop business strengths and grow the corporate portfolio for the hotel.Negotiating corporate rates with TMC's and corporate companies directly, sourcing new opportunities through relationship development.Conducing site inspections of the hotel to potential clients, with the aim to get to… Show more Maternity ContractChampioning MICE and Corporate markets for the Stamford Plaza Brisbane, nurturing relationships and developing business opportunities by strategic sales activities to further develop business strengths and grow the corporate portfolio for the hotel.Negotiating corporate rates with TMC's and corporate companies directly, sourcing new opportunities through relationship development.Conducing site inspections of the hotel to potential clients, with the aim to get to know the clients business and how we can provide a full solution for their needs.Working closely with PCO's and companies nationally and globally for large conferences, negotiating rates and overseeing the business through contracting. Show less

Brisbane Area, Australia

Representing Novotel, Mercure and Ibis Brisbane in the corporate market. Working closely with TMC's (Consortia), Corproate clients and PCO's (minimal), to grow and maintain coprorate room night business in to Novotel, Mercure and Ibis Brisbane. Working with my colleagues from sister hotels on city strategy and negotiation to provide clients a true travel solution.Supporting and cross selling all Accor hotels locally, nationally and globally.

My role involves developing strategic business opportunities for Sofitel Brisbane Central, including but not limited to conferences, corporate groups, inbound groups and social events.Fostering and develop relationships with corporate clients, PCO's, associations and clients alike within the Brisbane, Canberra and Adelaide regions.

Brisbane Area, Australia

Looking after the Queensland market for all MICE businesses with a focus on not for profit businesses and associations. Also looking after the ACT and SA markets in all areas, driving business and promoting Sofitel and Accor. Fostering and building relationships with PCO's current clients, and future clients. Hosting familiarization visits with conjunction with PCO's and convention bureaux.Working with clients to understand their requirements, presenting proposals and converting to… Show more Looking after the Queensland market for all MICE businesses with a focus on not for profit businesses and associations. Also looking after the ACT and SA markets in all areas, driving business and promoting Sofitel and Accor. Fostering and building relationships with PCO's current clients, and future clients. Hosting familiarization visits with conjunction with PCO's and convention bureaux.Working with clients to understand their requirements, presenting proposals and converting to contracted business. Show less

Coordinating multiple events daily and weekly consisting of up to and above 15 individual events per week with a different market focus from MICE, Corporate, Corporate Social, School Formals, Social and Special Events (such as Petula Clark, Christmas Dinner Dances and Christmas Day).Working with our executive team my role is to contract business, follow through on leads and to oversee the event to its completion.

Promoted from GSA to cover a 3 month maternity role. Introduction to hotel sales with key focus areas of:Return MICE Business via calls.New Business Opportunities via Convention Database.Fielding corporate opportunities to corporate team members.Updating databases (Goldmine)Referencing Opera (PMS) for guest history.Updating,cross checking and database management of the Conference System (Salesforce).

Adelaide, Australia

Full Time - supporting FOM/DM with leadership tasks to drive team to succeed at daily, weekly and monthly KPI's - Company capture, Upgrades, Business Package Up-sells and providing Sales Team with new company contacts/opportunities.Supported Concierge during peak times, supported Business Lounge and Room Service Departments during peak times.

Adelaide, Australia

Provided Guest Liaison support at the South Australian Motorsport Board VIP room at the Clipsal500 Adelaide in 2011 & 2012. Assisted security with crowd control, supported bar staff with RSA responsibilities, arranged "Grid Girl" walk through and guest engagement.Liaised with on site contractors for F&B management, cleaning, lost property and emergency situations. Supported with First Aid requirements and overall guest experience.

Adelaide, Australia

As a BDE for australialivetv.com prior to the company enterning into recievership my role was to develop opportunities for online shows, develop concepts, on sell banner and segment advertising to local and national businesses.

Maintained Business SA memberships, prospected for new members, on sold training modules, consulting services and promoted networking opportunities.

Bedford Park, Adelaide

As a licenced Land Sales Representative representing RE/Max Results partnering with agency principal Ally Comley My key focus was to support Allys' growth in the industry along with prospecting for new business in my local farming area by letter box drops, cold calling and managing buyer and vendor databases.Conducting onsite appraisals for locals, managing open houses and providing my vendors the best service without compromising on agent fees. Selling most open homes within 14 days in a… Show more As a licenced Land Sales Representative representing RE/Max Results partnering with agency principal Ally Comley My key focus was to support Allys' growth in the industry along with prospecting for new business in my local farming area by letter box drops, cold calling and managing buyer and vendor databases.Conducting onsite appraisals for locals, managing open houses and providing my vendors the best service without compromising on agent fees. Selling most open homes within 14 days in a tough Adelaide market. Show less

Marion, South Australia, Australia

Pre-Opening on the new Nick Scali Store at Marion. Assisted with setting up systems, stock taking and VM. Once opened store and individual sales KPI's, attended product nights and training.

Windsor Gardens, South Australia, Australia

Pre-Opening team member for Fantastic Furniture, role was to build, unpack, stock take new furniture and visual merchandise the store with guidance. Once opened was a full time member of the sales team. With weekly and monthly KPI's.

Adelaide, Australia

Post School Traineeship via the South Australian Government - Certificate 3 in Sports Administration, 4 days per week in employment and 1 day in training. Full time with 2 placements:Baseball SA - Administration Assistant, duties included but not limited to: Office Management, Website Management, Diary Management of CEO, Support to Jnr Development team, Support to local clubs.Glenelg Football Club - Administration Assistant, duties included but not limited to: Office Management, Phone… Show more Post School Traineeship via the South Australian Government - Certificate 3 in Sports Administration, 4 days per week in employment and 1 day in training. Full time with 2 placements:Baseball SA - Administration Assistant, duties included but not limited to: Office Management, Website Management, Diary Management of CEO, Support to Jnr Development team, Support to local clubs.Glenelg Football Club - Administration Assistant, duties included but not limited to: Office Management, Phone Management, Player Liaison, Liaising with upper management - PA to CEO, Development Team (snr and jnr), support to the club, daily banking, post office duties, stationary ordering, Event Support for fundraising events and website management. Show less

Glenelg, South Australia, Australia

Food and beverage assistant at various hotel outlets at both Stamford Grand Adelaide and Stamford Plaza Adelaide. Including coffee shop, restaurants, front bar, cocktail lounge and business lounge.

Cert 4 Real Estate Sales - Residential, Real Estate

Certificate 3 - Sports Administration, Sport And Fitness Administration/Management

English, Biology, Legal Studies, Phys Ed & Child Studies

Activities and Societies: Sound and Lighting Technician for the Rock Eisteddfod (2000-2003), Representation of the school in Swimming.