Jacqueline Lopez Email & Phone Number

Foster City, Ca, Us

Supporting end users in Windows and MAC environments with extensive knowledge of computer hardware, peripherals, and infrastructure services. Handling escalations, managing ticket SLAs, maintaining asset inventories, and updating the knowledge base. Proficient in managing services such as Okta, O365, Intune, Kandji, AD, and Zoom.

Brentford, Middlesex, Gb

Image/build laptops for primary users for SNOW requests, shelf builds and loanersInstalled new hardware and software, patched systems and configured settings.Document and complete tasks in SNOW when image is complete.Move imaged assets for primary users to Logistics for shipping to end users.Receive and unbox new arrival Hardware assets as required. Manage technology asset orders in ServiceNow to assign, track and resolve shipment ticketing .Provide internal customer support to field questions and resolve issues via email and MS TeamsRestocked supplies and submitted purchase orders to maintain stock levels.Assist with day-to-day IT operations including administrative tasks, asset management, QA and logistics.

New York, Ny, Us

Engaged in user support interactions via telephone, chat andemail platforms.Entered service tickets into incident tracking system tofacilitate faster problem identification and resolution.Performed software installationsResolved diverse range of technical issues across multiplesystems and applications for end-users across various timezones.

Richfield, Minnesota, Us