Jackie L. Stone Email and Phone Number

Direct business development, sales, and customer support strategies for educational software solutions provider; teams currently 111% goal YTD while reducing client churn 17%.Outlined improved sales operations, oversee 3 customer-facing teams to guide prospects through sales process while supporting existing clients, defined success metrics, and structured support for sales personnel.Lead Business Development, Account Management, Customer Care, and Client Services personnel, developed organizational structures, and leveraged leadership practices to ensure empowered and effective teams.Champion culture of collaboration and accountability, outlined pre-contract expectations to ensure downstream success, introduced improved team communication to share critical details about prospects, solutions, and contracts, and developed ongoing audits.Launched new client report card, leveraged data points including approval times, platform engagement, and NPS surveys, built algorithm and alerts, and enabled personnel to proactively resolve issues.Created new dashboards, reporting, and notifications, outlined KPIs for sales funnel, automated reports based on client persona, and optimized customer journey.Drive program management for all product releases, serve as SME and Voice of Customer during development, and implemented new product release operations with standard partner communications, technical requirements, and change management actions.Shifted sales model during COVID-19, created new outreach strategies, introduced partner trainings on pivot to virtual programs, and outlined operations.Launched sales training programs, focused on data-driven sales and marketing, report development and generation, identifying key decision makers, and consultative selling techniques.Implored Lean Six Sigma strategies to improve on-boarding timeline by 35%, instituted call center metrics, and created tracking system for common case issue types for quicker future resolution.