- Ensure the success of an assigned set of clients through exceptional customer service delivery- Provide clients with ongoing guidance to maximize Baker Hill adoption and value realization- Manage client retention and renewals, and carefully manage client attrition risk- Drive new business growth, including upsell and cross-sell opportunity identification and follow-through- Serve as a client advocate and advisor, providing consultative advice, best practices coaching, and creative thought leadership- Foster and maintain client relationships across departmental and executive functions and management levels

- Manages the overall relationship with assigned clients by building trust and transparency - Works with clients through consultative selling processes to achieve renewal and expansion revenue targets- Collaborates and communicates with my clients to understand and meet their needs - Advocates and coordinates internal and external resources to best assist my clients - Assist my clients as they transition from our legacy solution to our newer software - Effectively multitasks and manages multiple priorities simultaneously- Provides ad-hoc troubleshooting, and ongoing training for existing clients as needed

Baker Hill empowers financial institutions to work smarter, reduce risk and drive more profitable relationships. We provide the industry’s expert solution for loan origination, portfolio risk management, relationship management, CECL and analytics for financial institutions in the United States, delivering a single unified platform with modern solutions that:- Reduce risk by making informed decisions- Identify opportunities to build and sustain profitability- Strengthen relationships with customers- Drive growth through targeting marketingI work with financial institutions to gain an understanding of their lending workflow and share how Baker Hill can add value and help them streamline their processes – ultimately enabling them to make data-driven decisions faster.

- Partner with Senior Management to collaborate, brainstorm, develop and execute strategic recruiting plans and processes to attain and retain top-talent - Facilitate the full hiring process including writing job descriptions, recruiting, interviewing, and orientation for new employees - Track goals, metrics and performance of the hiring cycle; regularly communicate status and results for staffing team of 220+ employees- Attend University Job Fairs and external recruiting opportunities- Lead internal training team - Created and facilitated Leadership Development Program

- Managed and organized client branding projects from start to finish - Ensured all projects were delivered on-time, within scope and within budget - Managed changes to the project scope, project schedule and project costs and coordinated with each department internally to keep projects on schedule based on changes

- Organized and managed ticket operations for USA Gymnastics’ annual premier events - Planned and implemented marketing strategies resulting in the highest revenue for USA Gymnastics’ premier events - Coordinated cross-department collaboration with the Events, Media, and Communications Departments to successfully executive marketing strategies throughout the company- Collaborated with arena partners to create market specific plans to sell tickets, develop athlete promotions, and drive awareness of USA Gymnastics events- Developed strong relationships with Olympians and facilitated over 75 promotional visits with Olympians before and during USA Gymnastics’ premier events - Coordinated event sponsor activation with USA Gymnastics’ national partners including P&G, AT&T, Hershey’s, Hilton, Kellogg’s, and Under Armour

Organized and planned events while selling tickets for Pacers and Fever home games and created and implemented marketing strategies for groups ranging from 100-2,000 people

Prospected and developed new sales opportunities, provided quality customer service to all groups and fan experience packages, and participated in various sales, team, and community events to promote the Comets