Jacqueline Gonzalez Email & Phone Number

Orlando, FL, US

Kissimmee, Florida, United States

• Supervise the entire project lifecycle for internal & external marketing initiatives, including the production of 200+ print and digital projects, the submission of 50+ seasonal creative requests for intellectual.
• Administer content revisions and refreshes across all resort websites and other platforms, including TripAdvisor, Yelp, Google, Gaylord Resort App, Marriott Bonvoy App, and Online Travel Agencies
• Submit digital assets to the Marriott Digital Asset Library and ensure all content is correctly categorized and is accompanied by the correct licensing agreements and usage rights
• Coordinate and execute all details of pre-production for internal photo and video shoots and media visits, including scheduling, location scouting, catering, equipment needs, and internal logistics resulting in local.
• Manage partnerships with 50+ social media influencers to promote seasonal events and assist with creating video content for social media platforms
• Oversee departmental accounting processes such as implementing vendor onboarding procedures, generating purchase orders, and submitting invoices for processing

Kissimmee, Florida, United States

• Scheduled high volumes of reservations, confirmed appointments, and answered Guest inquiries regarding Spa services in-person, over the phone, and via email
• Maximized revenue when promoting and selling Spa services, retail items, and additional enhancements
• Facilitated the check-in process and utilized attention-to-detail while ensuring payments are processed accurately at the time of check-out
• Ensured the lounge areas are cleaned and fully stocked at all times while also providing assistance to Guests when assigning lockers and providing amenities upon request
• Implemented problem-solving and interpersonal skills to provide immediate solutions to Guest requests and issues

Kissimmee, Florida, United States

• Demonstrated excellent guest service and expressed initiative when answering inquiries, offering assistance, and ensuring the safety of all exhibit areas in the main attraction for "Christmas at Gaylord Palms"
• Performed routine inspections of exhibit areas and reported damaged items to coordinators
• Collaborated closely with Management, coordinators, and team members when offering suggestions to improve the overall guest experience and providing solutions to increase efficiency of daily tasks

Orlando, Florida, United States

• Provided excellent customer service to ensure that each Guest has an excellent, memorable, and meaningful experience
• Facilitated checking-in process and escorts Guests to assigned table at restaurants located in EPCOT's world showcase and Disney's Riviera Resort
• Promptly prepared and serves food and beverage offerings to Guests while consistently adhering to food and alcohol safety standards
• Increased revenue by up-selling and giving recommendations of menu selections to Guests
• Distributed inventory and replenished food and beverage items in a timely manner to increase efficiency

Orlando, Florida, United States

• Monitored and welcomed guests upon arrival, directed traffic flow to designated areas of the park, and answered guest inquiries
• Distributed lockers, towels, wetsuits, and gear bags for up to 1,200 guest per day as quickly and efficiently as possible
• Organized and cleaned guest laundry and regularly sanitized gear equipment to ensure gear station inventory was fully stocked for guest use

Orlando, Florida, United States

• Greeted Guests with a friendly demeanor and escorted them to assigned table
• Utilized a computerized reservation/seating system and point of sale system at Disney's Old Key West Resort's full service and quick service restaurant
• Managed and updated the seating chart, communicated any delays, and resolved Guest situations
• Demonstrated teamwork by assisting restaurant staff as needed with a optimistic and helpful attitude

Miami/Fort Lauderdale Area

• Managed a market research project in order to expand nationally into new markets and convention spaces
• Recorded and updated the celebrity Guests’ travel accommodations on master Guest lists utilizing Microsoft Excel to keep records of their travel needs
• Designed master Guest lists to maintain updated records of the celebrity Guests and their contract information
• Packaged signed autographs, comic books, and show programs for archiving
• Organized Guest contracts for easy access when reviewing and recording Guest information