Jackie O'Connor Email & Phone Number

Plan and manage initiatives across industries including:• Change management strategy and toolkit for HR transformation initiative at a large global food service corportation.• Facilitated development of strategic technical cloud infrastructure offering, developed and manage cadence, marketing artifacts and product roadmap in national technology consulting firm.• Created strategy and framework to stand up organizational innovation function, conducted full roll-out of workforce scheduling tool and developed process to integrate governance and operational functions in healthcare technology start-up.

Elmhurst, Il, Us

Developed and taught upper-class courses in Event Management and Organizational Leadership

Rolling Meadows, Il, Us

Oversaw multiple local branch operations and client service functions for Gallagher Benefits Services. Worked with over 30 offices to drive consistency and best practices in the areas of technology, HR, M&A, professional standards, financial management and client service tools and processes. Led regional compliance and financial analysis/underwriting teams, ensuring effective engagement and services are provided to field teams. Member and thought leader of the divisional operations leadership team, providing strategic perspective, leadership and sponsorship for key strategic initiatives and team building to improve organizational effectiveness and implementation of common processes, practices and tools.

Chicago, Il, Us

Led HR shared services merger integration team including Payroll, HR technology (HRIS) and HR service center functions. Team delivery exceeded expectations and set the quality bar for the broader effort. Scope of included merger analysis and design, implementation of cross-functional Day 1 blueprint and planning for system consolidation including implementation of new cloud HCM solution.

Chicago, Il, Us

Led organization of HR technology (PeopleSoft), HR service center, creative media, and continuous improvement functions with 70+ team members in 3 regions and $12M budget. Have addressed critical priorities including organizational changes, PeopleSoft system consolidations, outsourcing initiative and operational improvements.

Chicago, Il, Us

Assumed two roles on IT merger team; directing IT merger operations and leading IT governance integration including organizational effectiveness, project management office (PMO), strategy and planning and technology training functions. Avoided $1M external consulting cost; Achieved 60% headcount and over $3M annual synergies in IT governance function

Chicago, Il, Us

Assumed ‘Chief of Staff’ role for CIO, and led organization of 30+ team members in 2 regions and $7M budget. Included IT PMO, business office and organizational effectiveness functions. Oversaw IT operating model and strategy which enabled improved employee engagement and IT earning industry recognition. Achieved 50% staff and 20% cost reduction; enabled IT industry best practice recognition, CIO national recognition as top 100 leader and inclusion in Computerworld’s Top 100 Places to Work.

Chicago, Il, Us

Managed internal and external IT communications and organizational team in a newly centralized department during a time of significant change. Applied communication, project management and change management skills to support planning and implementing transformational initiatives, earning a seat at the leadership table. Led merger integration sub-team.

Chicago, Il, Us

Played various lead roles in the areas of training, communications, performance management, cost management, recruiting and staffing and vendor management. Standardized process and coordinated a cost management initiative, reducing IT costs by more than $25M annually.

Chicago, Il, Us

Master Of Science - Ms, Management Information Systems, General

Master Of Science In Information Systems, Information Technology

Bachelor Of Arts (B.A.), Marketing, Public Relations And Mis