I lead experience strategy for Sapient's Retail practice in North America, focusing on supporting some of the world's largest B2C and B2B brands in enhancing their customer experience across the end-to-end customer journey and expanding brand ecosystems. I work across the entire spectrum of digital and physical experience to create holistic, engaging, and customer-centric strategies that drive customer loyalty, brand affinity, and business success.As our global lead for Sapient's Connected Retail Store Experience offering, I combine my breadth of knowledge across the entire digital ecosystem with specific expertise on digital signage and related in-venue technology. I have worked across verticals, including Retail, QSR, Travel & Hospitality, and Sports & Entertainment, to develop digital solutions in physical spaces. Areas of focus include digital menu boards, digital signage, kiosks, in-venue wayfinding, data-driven customer experience, mobile applications, advertising and monetization strategy, and analytics and measurement solutions for venues. I'm experienced in the entire lifecycle of in-venue deployments: from vendor selection and strategy, through creative concepting and execution of both end user and administrative interfaces, software build, test and deploy, vendor management, fabrication and installation, and post-live managed service operations. I have led digital menu board strategy and technology programs for leading category brands, and am the Product Owner of Sapient’s Premise solution. I sit on the Industry Advisory Board for DSE.I've published thought leadership on topics including retail CX, loyalty, the future of digital menu boards, and metaverse for Modern Retail, Retail Touchpoints, QSR Magazine, Modern Restaurant Management, Digital Signage Today, and 16:9 .
Listed skills include Program Manager, Sales, and Sales Manager.
