Responsible for the publication of online legal, case content generated for provision to Thomson Reuters products, including Westlaw UK and Practical Law.• Maintain accurate records, involving data input, identification and application of legal case information, proof-reading, and workflow management for online and print publication to schedule.• Responsible for maintaining the Law Report library, sourcing, processing, and updating records in hardcopy and electronic form.• Reviewing automated quality control spreadsheets and ensuring issues are resolved and feedback is generated with sensitivity.• Reporting monthly statistics. • Responding to customer feedback and answering queries and complaints. • Preparing and updating training material for internal and external colleagues, across site teams. • Creating excellent working relationships with internal teams and external partners.

Management of various administrative responsibilities, using a variety of software programmes, for a large department within legal publishing, including: sourcing and receipt of legal information in the form of judgements and law reports; assigning work to freelance editors and student help, processing invoices and reporting budget and workflow. Answering customer requests and queries. Producing and editing a weekly publication, ‘Casecheck’, a section of ‘Current Law Monthly Digest’ and ‘Kemp & Kemp’, requiring copyediting and re-formatting skills for publication to weekly/monthly deadlines.

Provision of administrative support to a busy insurance underwriting firm, including accurate creation and renewal of underwriting contracts; updating multiple computerised and filing systems and analysis of incoming and outgoing information, from a variety of sources.

Telephone customer service role, providing support in both a membership renewal and support capacity and assistance in the event of breakdown.

This role included general reception duties: handling, both, face to face and telephone enquiries and advice; assisting the vets during operations and monitoring animals’ recovery. Training and supervision of new staff and general computing and clerical duties to facilitate clients.