- Champion automation and its transformative benefits across the organization.- Develop and execute multi-quarter roadmaps aligned with business goals.- Lead a diverse product and technical team, ensuring collaboration and excellence.- Build strong relationships with stakeholders, IT, and external partners for successful projects.- Oversee cross-functional projects, ensuring timely, high-quality delivery.- Create Process Design Documents (PDDs) and conduct bot testing.- Deploy automation solutions that drive operational efficiency and measurable impact.Key Achievements and Automation Results:- Go-To-Market: Deployed an SAP quote creation automation solution for the GTM Sales Operations team, reducing manual effort by 1,600 hours annually and accelerating the quote generation process.- Purchase Order Automation: Implemented automation for SAP purchase order creation within the Supply Chain Organization, achieving a 700-hour annual time savings and improving procurement workflows.- Environmental, Social, and Governance (ESG): Developed an automated process for data management in Envizi, saving 500 hours annually while enhancing data accuracy and supporting compliance reporting.- Automation Brand Leadership: Established and promoted the internal Robotic Process Automation brand, showcasing the potential of intelligent automation across the organization.- Backlog Growth: Expanded the RPA project backlog from 0 to 45 requests in 6 months, reflecting high demand and business alignment.- Process Standardization: Created documentation templates to standardize business analysis processes, ensuring consistent project execution.- Intake Process Innovation: Implemented a centralized intake process for RPA projects, improving request handling, prioritization, and delivery timelines.- Career Progression: Promoted from contractor to full-time employee in December 2023 based on performance and impact.

- Lead product strategy, roadmap, and requirements gathering for multiple internal tools and systems to enable an automated and more holistic view of customer sentiment, friction, and themes across multiple data channels.- Collaborated with business and engineering stakeholders to research, evaluate, design, and implement new product features.- Launched Natural Language Processing (NLP) product to 30 Product Operations Managers (POMs) resulting in operational efficiency and increased coverage of case data analyzed by 90%.- Established a survey tool in Dynamics 365 to capture Key Performance Indicators (KPIs) and improve customers’ support experience.- Implemented Customer Effort Score (CES) survey, which boosted response rates by 100% and enabled better insight into product and customer feedback.

- Passionately advocated and promoted robotic process automation (RPA) technology, driving awareness and adoption through engaging presentations and workshops.- Created, managed, and prioritized a backlog of automation projects for 18 internal teams, which resulted in 82 deployed bots and 14,000 manual hours saved in 2020.- Responsible for creating detailed Robotic Process Automation (RPA) design documents (as-is / to-be), test case writing, and user acceptance testing (UAT).- Supervised eight business analysts RPA projects.- Earned a “Leading” performance rating reserved for top 10% of employees three years in a row.

- Supported the Order to Cash team with data extraction, analysis, and financial reporting for the Accounts Receivable team and CFO.- Managed the Order to Cash third-party vendor agreements during Yahoo / AOL integration, including contract reviews, negotiations, and performance assessments.

- Managed marketing and pricing for a variety of portfolios and products, including international intermodal, crude oil, and petroleum.- Employed a strategic approach to package offers that effectively addressed customer needs and pain points, while also maximizing profitability and minimizing risk for the company.

- Controlled transactional and long-term contract pricing to create density in key markets to balance door-to-door intermodal networks.- Managed inputs for automated pricing tool that helped produce customized, efficient, and error-free quotes for customers.

- Managed Just-In-Time (JIT) intermodal logistics supporting U.S. and Canadian automotive production.- Conducted complex data analysis to track rail shipments by extracting data from multiple systems.

- Coordinated with team members to produce a report on cyber security and IPv6 for the Commander- Published a 150 page document as a team to assist J-9 in critical decision making

- Collaborated with a team to complete daily duties including mail sorting, data entry, application maintenance, and assisting advisors- Assembled a procedures manual which aids in the training of new employees