Jackie Jackson Email and Phone Number
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SUMMARY OF SKILLS:AT&T Director with over 20 years of experience at AT&T in cybersecurity, product management and sales operations. With 3 patents in wireless technology, I have a proven track record of building and leading global product management and sales operations teams. My efforts transforming our retail business processes generated over $300M in profits for AT&T in the past two years.
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Customer Care Technology EnablementAt&TNew York, Ny, Us
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Director Real Estate DistributionAt&T May 2024 - PresentDallas, Tx, UsAs Real Estate Distribution Director I drive decision-making through data insights and analytics, leveraging data to identify growth opportunities and operating efficiencies for over 5,000 retail store locations.- Automate real estate system leveraging Chatbot and Gen AI technologies. -
Marketing & Operations DirectorAt&T Jul 2022 - May 2024Dallas, Tx, UsAs the Director of Marketing, in Retail Sales, and Distribution at AT&T, I drive revenue growth by growing retail distribution and optimizing sales productivity in over 4,000 AT&T retail and alternate channels in the East Region. Develop strategies to grow in existing and alternate channels, while reducing operating costs. Lead store merchandising and marketing. Launch new product offerings and attract and retain customers. Manage network, hardware and software updates for all company owned retail stores in the East Region.Accomplishments:• Opened new retail stores contributing to >$500M in incremental revenue growth in 2022. • Developed sales and operating best practices resulting in March 2023 in a 4% year over year increase in annual profit.• Launched new AT&T Purpose marketing campaign and several new smartphone devices. Redesigned merchandising collateral to better position service offerings.• Upgraded 4K retail stores networks and sales equipment to improve performance. Migrate customers off 3G network.• 4Q22 Recipient of Sales EVP VIP Award for best practice contributing to profitable revenue growth. • 1Q22 Recipient of Sales EVP VIP Award for growing sales while managing retail operations through COVID-19 pandemic.• Recipient AT&T Chairman 2022 Community Impact Award for Digital Divide.
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Sales Operations DirectorAt&T May 2017 - Jul 2022Dallas, Tx, UsResponsible for overseeing AT&T Retail Sales Operations in the East Region for over 2,000 company owned and authorized retail stores.• Launch new mobile solutions to increase sales productivity.• Oversee retail store operations, audits, security, and sales integrity.• Staff, train and develop retail sales teams.• Manage business continuity and compliance.
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Director, Systems Integration, Mobile & Business SolutionsAt&T 2013 - 2017Dallas, Tx, UsLead and grow Mobile Enterprise Business through supporting deployment of LTE based Access Point Name Solutions. Support Connected Car and other Internet of Things (IoT) solutions globally. Develop new tools and processes. Deliver on customer expectations and grow domestic and international business. Lead and develop team of 16 engineers.• Reduced cycle times improving operating efficiency by 30%.• Improved customer Net Promoter Score (NPS).• Received Women of Color STEM Award for innovations in telecommunications (2015).
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Director Of Product Management, Consumer MobilityAt&T 2003 - 2013Dallas, Tx, UsResponsible for launching Consumer Mobility Voice Services on LTE. Provided lifecycle management of mobility voicemail (>100M subscribers). Developed visual voicemail smartphone application on multiple wireless smartphone devices. Simplified user experience for voice messaging access. Implemented network performance and security improvements. Supervised team of 5 marketing managers.• Received Chief Marketing Officer Leadership Award for driving issues to resolution. • Successfully launched LTE (Nov, 2011)• Reduced Customer Care calls while growing subscriber base• Received 3 US Patents on Voice to Text Conversion, and Visual Voicemail Message Notification for International Roaming (February, 2016, January, 2013, October 2013).
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Director Of Product Management, Optical SubsystemsMultilink 2001 - 2002UsResponsible for managing product marketing activities globally for optical transponder business unit. Launched several Optical Transponder products. Developed business plan to help secure funding and resources. Supported product presentations to build customer base, grow revenue. Set pricing and managed supplier relations. Provided sales training and developed all marketing collateral. Positioned products in Request for Proposal/Information to win new business. -
Director Of Product ManagementCelight 2000 - 2001UsResponsible for managing new product introduction of high speed optical networking system. Developed business plan which secured venture capital funding. Developed product cost model. Worked with vendors to identify optical components. -
District Product ManagerNokia 1998 - 2000Espoo, Southern Finland, FiResponsible for managing several new optical networking product introductions of Lucent's WaveStarTM LambdaRouter, Optical Line System 400G and Optical Line System 40G products. Managed profit and loss and achieved financial objectives for product lines. Supported deployment of several Pan-European Networks. Developed and executed product strategies. Developed product roadmaps and enhanced features. Supported trials, Requests for Proposals (RFPs). Developed and administered sales training. Nurtured key business relationships at WorldCom, Global Crossing, KPN and Deutsche Telecom. Managed a team of 5 product managers.
Jackie Jackson Skills
Jackie Jackson Education Details
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Bowling Green State UniversityBusiness Administration -
Bowling Green State UniversityBachelor Of Science - Bs
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Villa Angela St Joseph High School
Frequently Asked Questions about Jackie Jackson
What company does Jackie Jackson work for?
Jackie Jackson works for At&t
What is Jackie Jackson's role at the current company?
Jackie Jackson's current role is Customer Care Technology Enablement.
What is Jackie Jackson's email address?
Jackie Jackson's email address is gb****@****kna.com
What is Jackie Jackson's direct phone number?
Jackie Jackson's direct phone number is +141549*****
What schools did Jackie Jackson attend?
Jackie Jackson attended Bowling Green State University, Bowling Green State University, Villa Angela St Joseph High School.
What are some of Jackie Jackson's interests?
Jackie Jackson has interest in Poverty Alleviation, Science And Technology, Education, Reading.
What skills is Jackie Jackson known for?
Jackie Jackson has skills like Product Innovation, Lte, Product Development, Service Delivery, Strategy, Voip, Telecommunications, Cloud Computing, Product Marketing, Cross Functional Team Leadership, Mobile Devices, Wireless Networking.
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