Jackie Lin
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Jackie Lin Email & Phone Number

Master of Interaction Design Student at UTS | Ombudsman and Panel Support Administrator at AFCA at Australian Financial Complaints Authority
Location: Sydney, New South Wales, Australia 4 work roles 6 schools
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Current company
Australian Financial Complaints Authority
Role
Master of Interaction Design Student at UTS | Ombudsman and Panel Support Administrator at AFCA
Location
Sydney, New South Wales, Australia
Company size
507 employees

Who is Jackie Lin? Overview

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Quick answer

Jackie Lin is listed as Master of Interaction Design Student at UTS | Ombudsman and Panel Support Administrator at AFCA at Australian Financial Complaints Authority, a with 507 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Jackie Lin.

Jackie Lin previously worked as Ombudsman and Panel Support Administrator at Australian Financial Complaints Authority and Retail Consultant at Optus. Jackie Lin holds Masters Of Interaction Design from University Of Technology Sydney.

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Australian Financial Complaints Authority

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Profile bio

About Jackie Lin

Jackie Lin is a Master of Interaction Design Student at UTS | Ombudsman and Panel Support Administrator at AFCA at Australian Financial Complaints Authority. They is proficient in Korean and Chinese.

Current workplace

Jackie Lin's current company

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Australian Financial Complaints Authority
Australian Financial Complaints Authority
Master of Interaction Design Student at UTS | Ombudsman and Panel Support Administrator at AFCA
melbourne, victoria, australia
Website
afca.org.au
Employees
507
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4 roles

Jackie Lin work experience

A career timeline built from the work history available for this profile.

Retail Consultant

Current
Optus

Sydney, New South Wales, Australia

• Tailored solutions to customers; utilised relevant promotional offers to effectively close sales.• Implemented strategies to maximise cross-sell and up-sell opportunities for new and existing customers.• Facilitated product sales and activations, including handling customer contracts for fixed and wireless.• Performed on various financial and consumer KPIs; achieved NPS of over 98% for agent satisfaction• Developed and maintained technical expertise and product knowledge for plans and services

Nov 2019 - Present

Customer Care Support Specialist

Optus

Sydney, New South Wales, Australia

• Handled incoming and outgoing customer queries effectively to minimise service interruptions• Resolved complex customer issues and escalations to effectively maximise customer retention and ensure customer satisfaction• Performed outbound calls to assist customers in activation of NBN connections• Developed and demonstrated professional text and voice service etiquette during customer interactions• Collaborated with relevant internal departments to ensure satisfactory and timely query resolutions

Mar 2020 - Aug 2020

Customer Support Specialist

Honey Insurance

Sydney, New South Wales, Australia

Jun 2021 - Dec 2022
Team & coworkers

Colleagues at Australian Financial Complaints Authority

Other employees you can reach at afca.org.au. View company contacts for 507 employees →

CL Cassandra L. Cassandra L. Colleague at Australian Financial Complaints AuthorityGreater Melbourne Area, Australia View → AC Alex Crossbell Alex Crossbell Colleague at Australian Financial Complaints AuthorityGreater Melbourne Area, Australia View → GS Gurvinder Singh Gurvinder Singh Colleague at Australian Financial Complaints AuthorityGreater Melbourne Area, Australia View → SK Sumit Kumar Dhingra Sumit Kumar Dhingra Colleague at Australian Financial Complaints AuthorityGreater Melbourne Area, Australia View → CT Callan Thomas Callan Thomas Colleague at Australian Financial Complaints AuthorityGreater Melbourne Area, Australia View → JM Josephine Meres Josephine Meres Colleague at Australian Financial Complaints AuthorityGreater Melbourne Area, Australia View → CB Claire Buckingham Claire Buckingham Colleague at Australian Financial Complaints AuthoritySouthbank, Victoria, Australia View → CH Clancy Hamilton Clancy Hamilton Colleague at Australian Financial Complaints AuthorityCaulfield North, Victoria, Australia View → JD John D'Angelo John D'Angelo Colleague at Australian Financial Complaints AuthorityGreater Melbourne Area, Australia View → SK Simone Kieruj Simone Kieruj Colleague at Australian Financial Complaints AuthorityMelbourne, Victoria, Australia View →
6 education records

Jackie Lin education

Bachelor Of Science (Advanced) - Bs, Psychology

University Of Sydney

• Applied current theories and developed understanding on the subject of human psychology • Utilised scientific methods, statistical.

Chinese, Chinese Language

Fudan University

• Completed course work in Chinese language for one year equivalent to HSK 6

Education record

Sydney Technical High School
FAQ

Frequently asked questions about Jackie Lin

Quick answers generated from the profile data available on this page.

What company does Jackie Lin work for?

Jackie Lin works for Australian Financial Complaints Authority.

What is Jackie Lin's role at Australian Financial Complaints Authority?

Jackie Lin is listed as Master of Interaction Design Student at UTS | Ombudsman and Panel Support Administrator at AFCA at Australian Financial Complaints Authority.

Where is Jackie Lin based?

Jackie Lin is based in Sydney, New South Wales, Australia while working with Australian Financial Complaints Authority.

What companies has Jackie Lin worked for?

Jackie Lin has worked for Australian Financial Complaints Authority, Optus, and Honey Insurance.

Who are Jackie Lin's colleagues at Australian Financial Complaints Authority?

Jackie Lin's colleagues at Australian Financial Complaints Authority include Cassandra L., Alex Crossbell, Gurvinder Singh, Sumit Kumar Dhingra, and Callan Thomas.

How can I contact Jackie Lin?

You can use AeroLeads to view verified contact signals for Jackie Lin at Australian Financial Complaints Authority, including work email, phone, and LinkedIn data when available.

What schools did Jackie Lin attend?

Jackie Lin holds Masters Of Interaction Design from University Of Technology Sydney.

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