Jackie Straus Email & Phone Number

Jersey City, Nj , Us

New York, Ny, Us

•Scaled, onboarded, and led a rapidly growing, high-performing QE team through remote transition,resulting in consistent delivery of large-scale initiatives that increased NPS by >20% and ARR by 37%• Mentored, coached, and upskilled team, elevating their effectiveness and developing them from analystsinto subject-matter experts and leaders, achieving a 94% Culture Amp Engagement score• Optimized team structure and end-to-end integration testing, reducing feature and regression testing timeby 65% and cutting customer-reported defects in iterative releases by 50%.• Established a shift-left strategy, integrating QE into requirement & story-writing reviews, resulting inimproved cross-team collaboration and, early identification of missed requirements• Developed data-driven defect triage system; improved root cause analysis, expedited issue resolution, and enabled data-informed continuous improvement for product enhancements

New York, Ny, Us

•Led QE lifecycle for complex software initiatives: designed and executed comprehensive test plans,ensuring quality releases. Built an extensive test case library, elevating QE coverage by 35% andanchoring regression suites• Developed a persona-based systems topology and testing program, resulting in a 31% decrease in missed requirements utilized by the QE team, product managers, and engineers• Reduced defect resolution time by a minimum of 25% through effective issue investigation, detailed documentation, strong communication, and cross-team collaboration• Oversaw automation scope and strategy, converting manual regression tests to automated, enhancing pr merging with early defect detection

Billund, Dk

•Led a high-performing team of in-house and offshore Quality Engineers, trained team in Agile/Scrum for accelerated feature launches• Developed persona-driven QE approach, enhancing defect identification; spearheaded B2B integrations tests, training, and transitioning ownership to non-qa staff and optimizing strategic QE focus• Pioneered UX research, identifying and addressing usability issues often mistaken for customer-reported bugs, resulting in a substantial decrease in customer complaints and elevating user satisfaction• Achieved a 21% reduction in ongoing testing cycles through the strategic development & and oversight of a comprehensive library comprising 1,500 reusable test cases, progressively refined across iterative cycles

•Ensured the success of the inaugural LEGO e-commerce website by orchestrating a seamless QA process integration, fostering cross-functional collaboration, and driving elevated product sales• Partnered with the QE Director to design and implement comprehensive processes and establish a state-of-the-art QE lab, select optimal testing tools and methodologies and drive significant enhancements in product reliability and quality

B.A., Anthropology/Italian

Graduate Coursework, Anthropology/ Film

Undergraduate Coursework In Cultural Anthropology