I managed creative communications for the Department, including developing new webpages and websites for civic engagement. My work informs New Yorkers about urban planning and inspires them to get involved.Achievements included:• UX design and writing for GoodUrbanDesign.nyc, a site to collect urban design ideas from New Yorkers. Responses exceeded our target by 88%.• UX research, design, and writing for NYC Engage (nyc.gov/Engage), a site that connects New Yorkers with remote municipal public meetings. NYC Engage received an Honorable Mention for Breakthrough Innovation in the 2021 NYC[x] Tech & Innovation Awards.• Selected as a manager of the Department's Civic Engagement Studio, where I led creative brainstorms and advise urban planners on accessible communication best practices.• Recipient of the 2020 Department of City Planning New Talent Award.

I managed an international team of writers to produce engaging articles on the topics of learning and teaching foreign languages.• Worked with writers to develop compelling story ideas and edited articles for style, accuracy, overall quality, and search engine optimization• Measured article performance in Google Analytics and produced monthly performance reports• Managed all email campaigns for FluentU's 400,000 e-newsletter recipientsAchievements:• Consistently drove articles to the top 3 search results for target keywords• Contributed to a FluentU style guide that significantly reduced editing time required for each article

Editing and reporting for the Queens Post, a hyperlocal digital news publication covering the neighborhoods of western Queens, New York City.• Reported 7+ stories per week on topics ranging from affordable housing to crime to arts and culture. Cultivated relationships with community members, attended local public meetings, conducted public document research, and more to find stories.• Worked with Queens Post reporters to develop story ideas and article structure. Edited, fact-checked, and proofread articles.• Published articles online using WordPress.• Promoted Queens Post articles on social media.

Reporting and photojournalism for the Queens Tribune, a local newspaper covering Queens, New York.• Reported and wrote 7-10 articles per week• Reported and wrote a weekly profile of a local musician, band, or ensemble• Participated in a weekly podcast with the editorial staff discussing our latest stories• Contributed photographs alongside articles