Jackie S. Email & Phone Number

Remote

• Created OpenAPI specification documents from PHP code• Contributed to containerizing automation framework and libraries with Docker• Integrated automation framework within Gitlab CI/CD pipeline • Developed Python transactional client to handle email and SMS tests• Designed Python script for collecting and displaying test metrics using Panda Dataframes• Integrated Slack notifications with automation framework• Mentored junior QE on automation framework (i.e., learning… Show more • Created OpenAPI specification documents from PHP code• Contributed to containerizing automation framework and libraries with Docker• Integrated automation framework within Gitlab CI/CD pipeline • Developed Python transactional client to handle email and SMS tests• Designed Python script for collecting and displaying test metrics using Panda Dataframes• Integrated Slack notifications with automation framework• Mentored junior QE on automation framework (i.e., learning sessions, pair programming, code reviews) Show less

Remote

• Developed Python back-end API automation framework that is widely adopted by the QE organization• Developed dynamic data generation for api testing using Jinja2 templates• Designed Python API client for testing Laravel apis• Designed Python/Playwright async client for testing Vue.js application • Designed Page Object Models and created locator dataclasses for front-end testing• Created UI tests and converted manual tests to automation using Testim/JavaScript•… Show more • Developed Python back-end API automation framework that is widely adopted by the QE organization• Developed dynamic data generation for api testing using Jinja2 templates• Designed Python API client for testing Laravel apis• Designed Python/Playwright async client for testing Vue.js application • Designed Page Object Models and created locator dataclasses for front-end testing• Created UI tests and converted manual tests to automation using Testim/JavaScript• Performed acceptance, feature, and regression testing for multiple feature teams• Mentoring team members on automation framework (i.e., learning sessions, pair programming, code reviews)• Worked closely with software developers, cross-functional teams, and product owners to follow SDLC Show less

Portland, Oregon, United States

• Subject Matter Expert in complete Smarsh tech stack that consisted of 40 services (APIs, .NET applications, Java applications, Database integrations, and Search engines)• Responsible for defining and creating automation framework• Responsible for creating and implementing automation test scripts that reduces test efforts over 75%• Responsible for manual front-end and back-end testing• Designed and implemented end to end test automation for C# applications with TestRail… Show more • Subject Matter Expert in complete Smarsh tech stack that consisted of 40 services (APIs, .NET applications, Java applications, Database integrations, and Search engines)• Responsible for defining and creating automation framework• Responsible for creating and implementing automation test scripts that reduces test efforts over 75%• Responsible for manual front-end and back-end testing• Designed and implemented end to end test automation for C# applications with TestRail integrations• Designed and implemented test automation for Java applications and dependencies with TestRail integrations• Designed and implemented automation tests for both internal and external APIs• Led and reviewed testing work performed by offshore teams• Authoring test plans and test strategies using JIRA and TestRail• Create monitoring and alerting for internal API health in Datadog with Slack integrations• Collaborate with SRE team to design jobs for CI/CD Concourse pipeline• Work closely with software developers, cross-functional teams, and product owners to follow SDLC• Create onboarding documentation and provide mentorship to new or junior engineers • Documentation of environments, testing, and deployment processes using Confluence Show less

Portland, Oregon

• Subject Matter Expert in complete Smarsh tech stack that consisted of 40 services (APIs, .NET applications, Java applications, Database integrations, and Search engines)• Responsible for creating and implementing automation test scripts that reduced test efforts over 75%• Designed and implemented automation tests for external APIs• Created and implemented a Flask Utility Website for QA teams• Analyzed testing for edge cases and potential defects• Worked closely with… Show more • Subject Matter Expert in complete Smarsh tech stack that consisted of 40 services (APIs, .NET applications, Java applications, Database integrations, and Search engines)• Responsible for creating and implementing automation test scripts that reduced test efforts over 75%• Designed and implemented automation tests for external APIs• Created and implemented a Flask Utility Website for QA teams• Analyzed testing for edge cases and potential defects• Worked closely with cross-functional teams to ensure quality integration test cases• Collaborated with product owners to understand acceptance requirements• Documentation of environments, testing, and deployment processes using Confluence Show less

Portland, Oregon Area

• Software testing for .NET, Database, and UI/UX• Contributed to authoring test plans and test cases with TestRail• Analyzed testing for edge cases and potential defects• Simplified testing and deployment processes• Documentation of environments, testing, and deployment processes using Confluence

Portland, Oregon Area

• Mobile Archiving Subject Matter Expert• Resolved issues by identifying root causes and implementing long-term solutions• Managed critical and escalated issues to resolution as defined by Standard Operation Procedures• Collaborated and deliver technical training of Mobile Services and Products• Created and maintained technical documentation on all Smarsh Services and Products• Managed Vendor and Partner Communications• Ability to manage external and internal stakeholders

Portland, Oregon Area

• Provided technical support to our numerous software solutions, including; Email Hosting, VoIP, DNS, TCP/IP, FTP & SMTP Troubleshooting• Provided technical support for mobile applications• Problem recognition, research, isolation, resolution and follow-up for routine user problems• Successfully managed workload in a fast-paced environment• Logged and documented client requests using Salesforce• Documented user training guides and procedures

O'Fallon, Missouri

Responsibilities:• Audited credit underwriters’ financial reviews for loan retention• Timely decisions rendered within established procedures that balance the needs of the employee, company, and customer• Researched, analyzed and communicated metric deliverables and reports to senior management • Interacted with managers, internal departments, and external clients to resolve complex problems• Maintained team reporting and presented to management in timely manner• Trained… Show more Responsibilities:• Audited credit underwriters’ financial reviews for loan retention• Timely decisions rendered within established procedures that balance the needs of the employee, company, and customer• Researched, analyzed and communicated metric deliverables and reports to senior management • Interacted with managers, internal departments, and external clients to resolve complex problems• Maintained team reporting and presented to management in timely manner• Trained new and existing underwriters in all policies and procedures• Maintained professional and productive relationships with client-facing agents• Maintained a 99.90% audit score from Quality Control• NMLS Certified Show less

Responsibilities• Reviewed, examined and underwrote loans to ensure soundness, business value and compliance with company and investor standards• Reviewed detailed historical and projected financial analysis utilizing tax returns, credit reports, income documents, and financial statements• Maintained customer relationships with assisting and supporting customer inquiries• Reviewed and analyzed special conditions, loan deficiencies and exception requests to determine… Show more Responsibilities• Reviewed, examined and underwrote loans to ensure soundness, business value and compliance with company and investor standards• Reviewed detailed historical and projected financial analysis utilizing tax returns, credit reports, income documents, and financial statements• Maintained customer relationships with assisting and supporting customer inquiries• Reviewed and analyzed special conditions, loan deficiencies and exception requests to determine appropriate courses of action• Made recommendations to management for process improvements• NMLS Certified Show less

Responsibilities• Maintain and administer SharePoint site of modification inventory for up to three sites• Responsible for delivery of accurate and timely management information• Maintain relationships with fulfillment and booking management• Closed/booked final modifications in company and investor systems

O'Fallon, Missouri

Responsibilities • Reviewed and updated all PNP guidelines for department • Developed relationships with external and internal clients • Maintained inventory and exception reports • Provided backup for MIS staff with database reporting support • Assisted with UAT testing in the production environment for company systems • Supervised research, scanning, indexing and default staff Accomplishments • Reviewed and updated programming department reporting… Show more Responsibilities • Reviewed and updated all PNP guidelines for department • Developed relationships with external and internal clients • Maintained inventory and exception reports • Provided backup for MIS staff with database reporting support • Assisted with UAT testing in the production environment for company systems • Supervised research, scanning, indexing and default staff Accomplishments • Reviewed and updated programming department reporting • Created macros that would allow us to update company systems and reports to be updated easily • Knowledge of loan origination and certifications processes Show less

Orlando, Florida Area

• Disney Ethics, Integrity, and Diversity Programs• Gained impressive customer service skills• Worked with a very diverse population