Jackie S. Email & Phone Number

Remote

• Created OpenAPI specification documents from PHP code
• Contributed to containerizing automation framework and libraries with Docker
• Integrated automation framework within Gitlab CI/CD pipeline
• Developed Python transactional client to handle email and SMS tests
• Designed Python script for collecting and displaying test metrics using Panda Dataframes
• Integrated Slack notifications with automation framework

Remote

• Developed Python back-end API automation framework that is widely adopted by the QE organization
• Developed dynamic data generation for api testing using Jinja2 templates
• Designed Python API client for testing Laravel apis
• Designed Python/Playwright async client for testing Vue.js application
• Designed Page Object Models and created locator dataclasses for front-end testing
• Created UI tests and converted manual tests to automation using Testim/JavaScript

Portland, Oregon, United States

• Subject Matter Expert in complete Smarsh tech stack that consisted of 40 services (APIs,.NET applications, Java applications, Database integrations, and Search engines)
• Responsible for defining and creating automation framework
• Responsible for creating and implementing automation test scripts that reduces test efforts over 75%
• Responsible for manual front-end and back-end testing
• Designed and implemented end to end test automation for C# applications with TestRail… Show more
• Designed and implemented end to end test automation for C# applications with TestRail integrations

Portland, Oregon

• Subject Matter Expert in complete Smarsh tech stack that consisted of 40 services (APIs,.NET applications, Java applications, Database integrations, and Search engines)
• Responsible for creating and implementing automation test scripts that reduced test efforts over 75%
• Designed and implemented automation tests for external APIs
• Created and implemented a Flask Utility Website for QA teams
• Analyzed testing for edge cases and potential defects
• Worked closely with… Show more

Portland, Oregon Area

• Software testing for.NET, Database, and UI/UX
• Contributed to authoring test plans and test cases with TestRail
• Analyzed testing for edge cases and potential defects
• Simplified testing and deployment processes
• Documentation of environments, testing, and deployment processes using Confluence

Portland, Oregon Area

• Mobile Archiving Subject Matter Expert
• Resolved issues by identifying root causes and implementing long-term solutions
• Managed critical and escalated issues to resolution as defined by Standard Operation Procedures
• Collaborated and deliver technical training of Mobile Services and Products
• Created and maintained technical documentation on all Smarsh Services and Products
• Managed Vendor and Partner Communications

Portland, Oregon Area

• Provided technical support to our numerous software solutions, including; Email Hosting, VoIP, DNS, TCP/IP, FTP & SMTP Troubleshooting
• Provided technical support for mobile applications
• Problem recognition, research, isolation, resolution and follow-up for routine user problems
• Successfully managed workload in a fast-paced environment
• Logged and documented client requests using Salesforce
• Documented user training guides and procedures

O'Fallon, Missouri

• Responsibilities:
• Audited credit underwriters’ financial reviews for loan retention
• Timely decisions rendered within established procedures that balance the needs of the employee, company, and customer
• Researched, analyzed and communicated metric deliverables and reports to senior management
• Interacted with managers, internal departments, and external clients to resolve complex problems
• Maintained team reporting and presented to management in timely manner

• Responsibilities
• Reviewed, examined and underwrote loans to ensure soundness, business value and compliance with company and investor standards
• Reviewed detailed historical and projected financial analysis utilizing tax returns, credit reports, income documents, and financial statements
• Maintained customer relationships with assisting and supporting customer inquiries
• Reviewed and analyzed special conditions, loan deficiencies and exception requests to determine… Show more Responsibilities
• Reviewed and analyzed special conditions, loan deficiencies and exception requests to determine appropriate courses of action

• Responsibilities
• Maintain and administer SharePoint site of modification inventory for up to three sites
• Responsible for delivery of accurate and timely management information
• Maintain relationships with fulfillment and booking management
• Closed/booked final modifications in company and investor systems

O'Fallon, Missouri

• Responsibilities
• Reviewed and updated all PNP guidelines for department
• Developed relationships with external and internal clients
• Maintained inventory and exception reports
• Provided backup for MIS staff with database reporting support
• Assisted with UAT testing in the production environment for company systems

Orlando, Florida Area

• Disney Ethics, Integrity, and Diversity Programs
• Gained impressive customer service skills
• Worked with a very diverse population