Jackie Zhāng Email & Phone Number

New York, NY, US

• Take responsibility of the overall end-to-end user experience from the big picture to UI layout specifics solving for the business and customer problem/opportunity
• Design commerce features such as Cart Management and Checkout Process.
• Created and maintained a Design System to optimize design consistency, and scalability
• Design Financial Solutions and optimize operation journeys for both buyers and sellers
• Lead interaction design such as Review, Post, Comments, and Reply features design.
• Collaborating with Dev, PM, and Stakeholders to develop vision, strategy, and objectives, responding to business and user needs as well as industry/market changes.

Santa Monica, California, US

• Led the Gifting Referral Program at Popshop Live, resulting in a significant 56% increase in participant rate and an impressive nearly 200% boost in conversion rates.
• Led the system design of B-to-B eCommerce features such as Payment, Refund, and Inventory Management.
• Design Fintech tools and optimize the user financial management
• Led the overhaul of our Shipping & Fulfillment system, transitioning from a fixed price subsidy model to a subscription+ dynamic price model. This strategic shift halted financial losses on each shipment, kept all our.
• Lead the interaction design of B-to-C features such as Live Chat, and Reviews.
• Created and maintained a Design System to optimize design consistency, and scalability

Santa Monica, California, US

• Designing and launching an e-commerce platform.
• Drive the development of campaigns, seasonal content.
• Establish critical partnerships with industry leaders such as Vogue and Harper's Bazaar.

Master Of Professional Studies

Master Of Fine Arts - Mfa, Fine/Studio Arts, General