Solution Architect, Project Manager, and/or Salesforce Consultant for the strategy, design, build, deployment and training phases of SFDC Sales Cloud, Service Cloud, Nonprofit Cloud, Experience (Community) Cloud and Pardot projects. Execute new Salesforce implementations as well as manage optimization projects to augment, simplify or shift directions on existing Salesforce builds. Lead interdepartmental teams to identify, prioritize, and manage Salesforce roadmap initiatives that increase productivity, ROI and collaboration. Many companies do not need a full-time Salesforce Administrator. However, they benefit greatly from the as-needed, on-demand expertise of a Certified Salesforce Consultant and Administrator. My support ranges from making enhancements to existing functionality, to building new processes and customization, integrating new 3rd party apps, working with business leads to ask the right questions, training users, helping existing administrators to fill knowledge gaps and providing technical and strategic recommendations to business executives/managers. Many companies do not have the budget to hire a large consulting firm or a full-time resource, so my support and guidance keep the client moving forward, seeing increased ROI on their investment (and saving money along the way)! Whether you need minor or major Salesforce support, have a short or long-term project, or occasionally need surge support for your existing team, I would be an ideal fit. I'm happy to provide references of existing and former clients.

Certified CMMI Associate (version 2.0), assisting companies in achieving a CMMI maturity level rating to enable company to be more competitive with its bids and rigorous in its software and systems engineering processes and service delivery. Appraisal Team Member for CMMI-DEV and CMMI-SVC.

PEO C4I Shore and Expeditionary Integration Program Office (PMW 790) Strategy Consultant- Advised and assisted senior leadership in the development and execution of workforce development plans, strategic goals, communications plans, engagement strategies, and briefings for internal and external stakeholders.- Executed quarterly leadership offsites to re-examine the strategic direction of the command’s initiatives and engage the team in professional and team development. Assisted leadership in formulating suitable organizational goals, objectives, and action plans as well as proper performance measurements to ensure success.- Implemented the use of automated execution tools for monitoring progress and reporting status of strategic actions and for proactively monitoring stakeholder engagement levels and frequencies.- Developed a Strategic Communications Plan to communicate with stakeholders effectively to positively influence behavior, build trust and produce favorable outcomes for the organization.- Conducted internal and external stakeholder analyses for organizational health as well as customer satisfaction.

Department of Navy (DoN) HP Total Records and Information Management (TRIM) Implementation, Administration, Training & Process Improvement Support- Provide basic, refresher and advanced-level trainings for end users, system administrators and workflow participants.- Create command-specific TRIM/ERM plans, schedules and POA&Ms and provide guidance on pre and post-implementation strategy. - Facilitate workshops to map and automate existing and new processes in TRIM, promoting movement to a "paperless Navy" environment.- Streamline and increase efficiency of Navy record and document management processes using TRIM.- Create unique and automated paperless alternatives to commands’ unique business requirements, to include electronic workflows and document routing and tracking.- Analyze environmental data and identify improvable practices to create standardized, repeatable, electronic and measureable processes. Utilize Lean Six Sigma (LSS), change management and CMMI methodologies to lead work teams through business process reengineering workshops. - Assist in writing command policy, procedures, handbooks, business rules, best practices, and other records management and process-related plans.- Commands include Bureau of Naval Personnel (BUPERS), the Naval Consolidated Brigs, Naval Facilities Engineering Command (NAVFAC) and Trident Training Facility (TTF).

Gather business and technical requirements, write user stories and either do the configuration work myself or send off to developer team, research and configure 3rd party applications, perform data migrations/updates, coordinate custom development efforts, perform user acceptance testing and conduct training, quality assurance on deliverables and work products, conduct status meetings, produce status reports, and develop and manage a project plan.Work very well with customers and aim to exceed expectations on every project!

Deep experience with implementing Salesforce "from scratch" and assisting customers through re-implementations that simplify or optimize what was initially built into a solution that works for users, managers and executives. Able to speak and relate to different stakeholders at their level (functional or technical). KPI and metrics-focused to get reliable information to the right people and enable them to make strategic decisions as a result. Always thinking of ROI for the customer and how to get the most value of the software. Experience integrating Salesforce with any open source system, including ERPs (like NetSuite).Project Manager responsible for successfully executing all aspects of Salesforce implementations across a wide range of customers and industries. Manage project budget, schedule and deliverables, proactively remove roadblocks, and involve and engage stakeholders. Research and implement third party apps or solutions for various business functions. Architect the solution, deliver it and provide training and post-implementation support.

System Integration & Software Implementation: Took a locally hosted, complicated legacy system and replaced it with a cloud-based, agile Salesforce solution, with Alteryx powering the data analytics portion of the process. The customized solution supports the full business life cycle (from Strategy and Pipeline, to CRM, to Operations, through Billing & Accounting via FinancialForce). Liaison between client and external vendors/consultants to coordinate multiple projects.Continuous Process Improvement: Using BPM methodologies, work with leadership, management and end users to automate and optimize processes and fully utilize system functionality. Research native capabilities and third party apps to determine best of breed technology.SDLC Management: Manage the software development life cycle of Salesforce enhancements by taking user inputs/change requests and writing new requirements for the dev team. Manage user testing and QA of stories prior to release. Change Management: Communicate with and train all user types on business processes and system functionality.Salesforce Administration. Optimize Lead/Contact/Account Management, Sales, Pipeline, Opportunity and Proposal processes, and Reporting and Dashboard customization. Manage data integrity and Data Loader tasks, Custom Object creation and maintenance, DocuSign integration, Work.com implementation, Conga merge implementation, issue resolution, Case creation/management, etc.Organizational Development: Facilitate leadership team offsites to create strategic company goals, objectives and action plans. Data Analytics & ETL: Implemented use of Alteryx to transform raw data into actionable insights that drive ROI, efficiency, and tell a more compelling story. Learned to use Informatica to create APIs between Salesforce and other systems.SharePoint: Designed the company's site structure and departmental apps for improved collaboration, file access, task management, and communications.

PEO C4I Navy ERP Implementation Support- Responsible for the planning and execution functions associated with PEO C4I's implementation of Navy ERP, to include workforce role mapping, organizational change management, communications, training and transition planning/implementation.- Led all user management and training coordination efforts for 950 Instructor-Led Trainings (ILTs) for more than 750 civilians, military and contractor personnel across four PEO commands.- Prepared and localized curriculum and led knowledge transfer sessions for PMW and PEO User Management Delegates to ensure new employees were trained and new SMEs were equipped to perform their ERP job functions. - Designed customized reference guides, SOPs and other tools to aid in a seamless transition to a new system.CMMI Subject Matter Expert for PEO C4I- Led the implementation of a Continuous CMMI Model focused on applicable acquisition Process Areas.- Conducted stakeholder and gap analysis of engineering, acquisition, installation and operational process areas utilizing CMMI for Acquisition best practices to build stable, repeatable, and more mature command practices.- Designed the new information architecture for the Process Asset Library (PAL) in the command's SharePoint environment, which organized processes, procedures and policies into designated functional areas. - Designed command-wide PAL requirements and notation standards for the new data structure and processes.

Provided content management and technical support to the Program Executive Office for Enterprise Information Systems (PEO-EIS) for their SharePoint portal.- Project lead responsible for project schedule, budget, subcontractor management and resources; liaison between the content, development, infrastructure teams and client.- Managed the Software Development Life Cycle (SDLC) functional activities, to include gathering requirements, creating and managing the POA&M, creating functional requirements documents and use cases, writing test scripts, managing system testing and implementing training to end users.- Created and maintained documentation to ensure the system met the guidelines of the Capability Maturity Model Integration (CMMI®) Maturity Level IV practices. TRIM Implementer and Trainer- OPNAV, DNS-5 West coast team lead for the first wave of TRIM deployments across 12 Echelon II and III commands.- Technical skills: Account creation; folder/data structure; security levels & caveats; retention schedules; action tracking; workflows; unique record types; customized reports.- Business skills: Command pre and post-implementation strategy support; key stakeholders and senior leadership briefing.- Commands included U.S. Pacific Command (PACOM), U.S. Pacific Fleet (PACFLT), Space & Naval Warfare Systems Command (SPAWAR), U.S. Submarine Forces (SUBFOR), Naval Consolidated Brigs (NAVCONBRIG), etc.- Implemented the first CLASSIFIED DoN TRIM datasets.Business Financial Management Support- Managed financials for PEO C4I’s Information Assurance (IA), Afloat Networks and Intelligence, Surveillance and Reconnaissance Programs.- Planned, programmed, budgeted and executed programmatic funds in excess of $160 million annually; prepared and defended the President's Budget; provided contract management support; managed ship and shore installations; created and managed future years spend plans; and developed the Program Objective Memorandum (POM).