Jackie Thorpe Email and Phone Number
Jackie Thorpe is currently open to a new position that can utilize her skill set and challenge her to make meaningful change in a forward-looking group or company. Jackie is a former a self-employed professional with over 20 years of experience in the hospitality industry, as well as a certified health coach and a published author. She is passionate about helping others improve their personal health and wellness, as well as improve business and communication skills, through personalized coaching and mentoring. Jackie has a diverse and international background, having worked in Germany, Ireland, and the US, with companies such as Sony, Frosch Touristik International, and Virgin Holidays. She has developed and maintained relationships with customers, property managers, tour operators, and online travel agents, using various channels and platforms, such as email, social media, CRM software, and phone scripts. She has also built and led successful teams that fostered business growth and customer satisfaction. Jackie holds a BS in Business Administration and is the co-author of a book on the practical application of social media.
Jackie Thorpe Wellness
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Health CoachJackie Thorpe Wellness May 2019 - PresentHelping others on their health & wellness journey. From beginners to advanced, learn new ways to approach body movement and eating healthier while still enjoying life! -
Health Coach; Business MentorJackie Thorpe Wellness May 2020 - Present -
Director Of OperationsOrlando Vacation Rental Homes Aug 2008 - Jul 2023• Develop and maintain relationships with local property managers for rental homes.• Build customer and prospect marketing database with ongoing optimization for data collection.• Develop, implement and monitor email, SMM, SEO and SEM campaigns to develop new business.• Develop and maintain relationships with tour operators and OTA’s for contracts and guest services.• Conduct competitive analysis of local market and comparative analysis of other destination markets.• Maximize CRM to develop automatic email and accounting process for reservations.• Constant review of communications to improve open rates and link conversions.• Maintain brand integrity throughout campaigns and digital marketing.
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East Coast Customer CareVirgin Holidays Oct 2011 - Jun 2020• Provides excellent in resort customer care for Virgin Holidays guests traveling in North America.• Phone and email communication to guests and suppliers (accommodation, car rental, excursions).• Solution-based problem solving.• Teamwork to reach overall team goals and targets.• Tracking problem sources; suggesting changes to improve or remove problem issues.• Position eliminated due to Covid-19
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Business Owner; Consultant; Coach; MentorEwing Enterprises - Jackie Thorpe Ewing Aug 2008 - May 2020• Mentor coaches to help business owners manage and grow their businesses.• Create and integrate social media strategies and initiatives with existing marketing for clients. • Create and proof blog, website, social media and brochure content.• Setup, implement and monitor email newsletters and campaigns, website and digital campaigns.• Develop systems for clients to monitor and track email, websites and social platform activity.• Make changes to campaigns based on metrics and KPIs.• Work with internal and external agencies to finalize content and campaign creative.• Integrate social media platforms with client websites and blogs to maximize ROI.• Reinforce market reach for clients by leveraging online content, social media, SEM and SEO.• Create customer/prospect database and implement digital systems to capture prospect data.• Develop CRM systems to automate emails to all databases; segmenting data as required.• Simultaneously manage multiple clients, websites, social media accounts, databases and projects.
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Director Of Sales & MarketingThe Florida Store Vacation Rentals May 2006 - Aug 2008-Revamped sales and marketing operations for established company with 250+ short term rental properties.-Managed reservations, accounting and customer service staff of 8.-Established new marketing initiatives including travel agent program, monthly enewsletter and email sales campaigns which increased sales by 22% and profit margin by 9%.-Redesigned website with webmaster to improve online sales and customer data capture.-Created, managed and trained staff to maintain customer database of 7,000+.-Negotiated multiple contracts which increased sales volume by 56% in less than 12 months.
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General ManagerClassic Holiday Villas Mar 2004 - May 2006-Created, implemented and tracked operations for start-up company with 125+ short term rental properties.-Managed staff of 12 to cover all operations, including reservations, accounting, customer service and online booking engines.-Created, implemented, tracked and analyzed marketing campaigns which increased sales volume by 31% and properties under management by 12%.-Managed two websites with booking engines, added customer data capture, SEO and analytics.-Created and managed customer database of 5,000+.-Negotiated multiple contracts which increased sales volume by 34% in less than 12 months.
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Director Of OperationsFti North America, Inc. 1996 - 2004-Managed 45 staff members and operations for tour operator with $120+ million in annual sales.-Coordinated all system updates with German programmer.-Refined reservation processes which reduced staff requirement by 12 over a 6 month period.-Worked with Customer Service Manager to offer better service to travelers in North America.-Coordinated new tracking system for customer complaints for use in Europe and USA resulting in faster turnaround with solutions.-Refined internal communications resulting in reduction of man-hours equivalent to 3 staff members.
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Operations DirectorSony Europe International 1986 - 1996-Managed staff and operations for Sony's Easter European Consumer Sales Division.-Put customer service teams in place to support sales teams and customers.-Modified existing customer service protocols to best suit each country's needs.-Developed processes for opening of each Sony Company in more than 12 countries, including Poland, Russia, Czech, Bulgaria and Slovenia.-Facilitated training programs (customer service, sales) for new hires in all Eastern European locations.-Worked with programmers to develop systems for each division that complied with regulations in both Germany and each Eastern European country.-Established effective communication processes between Japanese managers and European support staff.
Jackie Thorpe Education Details
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City University Of SeattleBusiness Administration -
Our Lady Of The Assumption Secondary SchoolHonors Leaving Certificate
Frequently Asked Questions about Jackie Thorpe
What company does Jackie Thorpe work for?
Jackie Thorpe works for Jackie Thorpe Wellness
What is Jackie Thorpe's role at the current company?
Jackie Thorpe's current role is Customer Service, Reservations & Operations Professional. 20+ years hospitality experience, Health Coach.
What schools did Jackie Thorpe attend?
Jackie Thorpe attended City University Of Seattle, Our Lady Of The Assumption Secondary School.
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