Jacki K. Email & Phone Number

Greater Seattle Area

* Was the right-hand person for the Executive Director* Setup and administered their Google Workspace for nonprofits* Created a MySQL database from several spreadsheets containing the volunteer hours for the organization from its first year to present* Imported the data from the volunteer hours database into Zoho Analytics after quickly teaching myself how.

Worthington, OH

* Directly engaged with clients for managing their appointments, care packages, and flow in the office* Used ChiroTouch for client management and maintained that system* Learned and implemented Cash Practice to handle auto-pays and office finances* Updated and maintained their WordPress website* Assisted the chiropractor during community outreach events*.

Columbus, Ohio Area

* Onboarded 5-8 new employees every Monday by setting up their MacBook Pro laptops with them and introducing them to the company (grew from 350-500 employees in my time there)* Responsible for the good function of all hardware, software and A/V equipment in the company, including employees’ laptops, conference room equipment, VoIP phones, wireless.

Columbus, Ohio, United States

* Managed patient appointments with Autumn8* Set up supplements for Dr. Wieland to test in exam room before each patient, put them back in order and cleaned the table and equipment after (he had 2 exam rooms and saw people in 15 minute intervals)* Spoke to new patients to assess and record their concerns and conducted first time exams before they saw.

I've done many things in my career that might not seem to have a logical connection, but the common thread is the joy I experience in helping people. Whether providing Intuitive Guidance, patient tech support, customer service, or as a liaison between disciplines in IT, I'm an excellent listener and creative problem solver.As an Intuitive Guide, I am able.

Dublin, OH

* Updated several existing office procedures from paper-based to online systems* Worked closely with Dr. Mark Chirila to automate procedures for inventory and appointment management* Used my personal scanner to convert existing paper forms to searchable PDFs stored in Evernote for Business and Dropbox and created their organizational structure* Wrote and.

Columbus, Ohio, United States

* Built content for Nationwide’s 3.0 website redesign transitioning from Documentum to Tridion for the Content Management System (CMS)* e.g. nationwide.com and about 200 lower level pages including most of the Insurance tab* Adhered to standards set by visual and user experience designers

Columbus, Ohio, United States

* Managed content on 2012.midwestuxconference.com using Typo3 for the CMS* Used HTML/CSS to place some content elements (mostly on front page)* Adhered to standards set by visual designers

Dublin, Ohio, United States

* Designed and implemented a procedure that saved over $12,000/year* Worked closely with our in-house application developers to provide them with development, test, quality assurance, and production environments for their applications* Team minded – worked closely with end users, analysts, developers, managers and other database administrators to get their.

Dublin, Ohio, United States

* Provided phone and email based support for 10,000 internal end users on a team with 10 other technicians* Supported end users on issues with VPN, MS Office 97-2003, Windows XP, OmniDX, OASIS, OSC2OR, iAstral, OmniTrak, other proprietary pharmacy applications, printers, and many other general PC problems* Used OmniTrak to enter incident tickets

Dublin, Ohio, United States

* Provided phone and email support to clients at 24 national Distribution Centers for many business critical warehouse applications* Researched issues using SQL queries on system databases and also used many proprietary tools* Supported mostly the CSW and AMS Windows-based applications* Worked the second shift schedule and provided on-call support* Used.

Dublin, Ohio, United States

* Functioned as a Subject Matter Expert for a recently acquired business unit* Created support documentation* Provided knowledge to 35 Tier 1 technicians via phone, instant messaging, email and desk visits* Provided phone and email support for 26,000 end users* Served as an escalation point for all order processing systems within one of Cardinal’s business.