Jacki K. Email & Phone Number

Greater Seattle Area

* Was the right-hand person for the Executive Director* Setup and administered their Google Workspace for nonprofits* Created a MySQL database from several spreadsheets containing the volunteer hours for the organization from its first year to present* Imported the data from the volunteer hours database into Zoho Analytics after quickly teaching myself how to use it and created several visual reports with graphs and charts that could easily be filtered by different criteria and easily exported to PDF, CSV, etc.* Updated and maintained their Squarespace website* Helped to create a WordPress site to replace the Squarespace site* Did volunteer coordination and recruiting* Created a system and supporting documentation to track volunteers from their initial sign of interest to their role responsibilities and assignments in ClickUp* Set up Clockify to track volunteer hours

Worthington, Oh

* Directly engaged with clients for managing their appointments, care packages, and flow in the office* Used ChiroTouch for client management and maintained that system* Learned and implemented Cash Practice to handle auto-pays and office finances* Updated and maintained their WordPress website* Assisted the chiropractor during community outreach events* Responsible for all hardware and software used in the practice as well as maintaining clean bathrooms and client-facing areas* Used scripts for phone conversations. Appointments were set and changed via phone or in-person only* Created fillable PDF questionnaires and a system to store clients’ answers in a HIPAA compliant manner using iPads and a stylus

Columbus, Ohio Area

* Onboarded 5-8 new employees every Monday by setting up their MacBook Pro laptops with them and introducing them to the company (grew from 350-500 employees in my time there)* Responsible for the good function of all hardware, software and A/V equipment in the company, including employees’ laptops, conference room equipment, VoIP phones, wireless headsets, Dell printers, and LifeSize video-conferencing hardware* Set up sit/stand desks for new employees, including requested monitors and other peripherals and personalized their welcome experience* Provided top notch customer service centered help desk support via walk-up, incident tickets, email, IM and remote desktop for the 350-500 internal employees* Used Dell’s KACE for incident management initially, and transitioned to JIRA Service Desk in December 2016* Provided creative solutions to problems as they arose

Columbus, Ohio, United States

* Managed patient appointments with Autumn8* Set up supplements for Dr. Wieland to test in exam room before each patient, put them back in order and cleaned the table and equipment after (he had 2 exam rooms and saw people in 15 minute intervals)* Spoke to new patients to assess and record their concerns and conducted first time exams before they saw Dr.Wieland* Connected people to various diagnostic equipment, ran tests, explained the procedures to them and what they were for, took and recorded their vital signs* Managed supplement inventory by placing orders each week (Standard Process, Medi-Herb and Weed Botanical products), priced products and stocked shelves when new inventory arrived* Managed a second practitioner’s patients’ appointments using Schedulicity* Spoke to clients on the phone and at the front desk to schedule and manage appointments and new patient exams* Cleaned office and took out trash and recycling

I've done many things in my career that might not seem to have a logical connection, but the common thread is the joy I experience in helping people. Whether providing Intuitive Guidance, patient tech support, customer service, or as a liaison between disciplines in IT, I'm an excellent listener and creative problem solver.As an Intuitive Guide, I am able to see the soul-level potential in each person and deliver insights to help my clients to know themselves more deeply and fully so they can better move forward in their lives and relationships. I help to identify patterns and aid people in transcending them to better reveal the person they really are. I don't see people as broken and needing to be fixed. We are all on our own journey in life with wounds to heal and brilliance to remember. My guidance comes from a place of profound love, forgiveness and acceptance.

Dublin, Oh

* Updated several existing office procedures from paper-based to online systems* Worked closely with Dr. Mark Chirila to automate procedures for inventory and appointment management* Used my personal scanner to convert existing paper forms to searchable PDFs stored in Evernote for Business and Dropbox and created their organizational structure* Wrote and sent welcome letters, referral thank-you’s, and found numerous ways to infuse the office with gratitude* Attended several seminars and workshops to learn about supplements, nutrition and better office procedures* Took clients’ vital signs and prepped them to work with Dr. Chirila by talking with them about their current state, hooking them up to diagnostic equipment, running tests and printing out results for him to review* Cleaned office and took out trash and recycling* Four months after I started working with him, he outgrew the office he’d been in for 4 years and I helped him with every aspect of setting up the new office and moving into it

Columbus, Ohio, United States

* Built content for Nationwide’s 3.0 website redesign transitioning from Documentum to Tridion for the Content Management System (CMS)* e.g. nationwide.com and about 200 lower level pages including most of the Insurance tab* Adhered to standards set by visual and user experience designers

Columbus, Ohio, United States

* Managed content on 2012.midwestuxconference.com using Typo3 for the CMS* Used HTML/CSS to place some content elements (mostly on front page)* Adhered to standards set by visual designers

Dublin, Ohio, United States

* Designed and implemented a procedure that saved over $12,000/year* Worked closely with our in-house application developers to provide them with development, test, quality assurance, and production environments for their applications* Team minded – worked closely with end users, analysts, developers, managers and other database administrators to get their needs understood and subsequently met* Performed maintenance and tuning on existing databases* Created databases and related objects, such as schemas/users, tables and indexes* Responsible for 24×7 support of over 40 Oracle databases, most on 10gR2, including 10 databases housing financial data, 5 data warehouse, and 3 with HR and VPN data* Ran jobs within SQL Server Management Studio to perform maintenance on several SQL Server 2000-2005 databases* Managed Oracle database backend and created reports with SQL queries for in-house call tracking application, OmniTrak* Managed 3 MySQL databases, including several MySQL upgrades* Monitored databases using Quest, Idera, and Oracle Grid Control

Dublin, Ohio, United States

* Provided phone and email based support for 10,000 internal end users on a team with 10 other technicians* Supported end users on issues with VPN, MS Office 97-2003, Windows XP, OmniDX, OASIS, OSC2OR, iAstral, OmniTrak, other proprietary pharmacy applications, printers, and many other general PC problems* Used OmniTrak to enter incident tickets

Dublin, Ohio, United States

* Provided phone and email support to clients at 24 national Distribution Centers for many business critical warehouse applications* Researched issues using SQL queries on system databases and also used many proprietary tools* Supported mostly the CSW and AMS Windows-based applications* Worked the second shift schedule and provided on-call support* Used Clarify call-tracking software

Dublin, Ohio, United States

* Functioned as a Subject Matter Expert for a recently acquired business unit* Created support documentation* Provided knowledge to 35 Tier 1 technicians via phone, instant messaging, email and desk visits* Provided phone and email support for 26,000 end users* Served as an escalation point for all order processing systems within one of Cardinal’s business units, including DJIT, SAP, AIMS, WIL and EDI* Used Clarify call-tracking software