Jacki Klaus Email & Phone Number

Santa Monica, California, United States

Los Angeles, California, United States

• Managed daily operational activities related to content publishing and implemented opportunities for increased efficiency through process improvements• Project manager of content availability for global launches across two platforms, successfully launching Disney+ and STAR+ in over 20 territories• Defined requirements for new tool enhancements and executed product user acquisition testing• Investigated and resolved live site issues related to content availability and escalations requiring immediate takedown

Content Operations Associate• Validated, edited, and published EMA avail XMLs for all live territories on the Disney+ platform• Performed reporting and analysis on content availability data to support key delivery milestones across 50+ global territory launches• Outlined knowledge transfer documentation, including informational presentations and process instruction manualsBusiness Analyst• Drafted 600+ technical and functional requirements to support the system build of an asset distribution platform and user portal• Documented 18 current state workflow maps resulting in a comprehensive asset distribution system workflow• Evaluated content delivery and service desk software vendors based on criteria defined through client interviews and demonstrated need• Prepared weekly program updates, including project timeline, action items, and risks, for senior-level executives

Greater Los Angeles Area

Greater Los Angeles Area

Durable Good is an independent management consultancy supporting the social sector through brand building disciplines aimed at increasing awareness, engagement and impact. • Assisted the President of Durable Good with strategy and brand impact projects for high profile clients in Washington D.C. and San Francisco by coordinating stakeholder interviews and consolidating key findings• Researched for and developed slides for brand impact presentations at executive board meetings

San Francisco Bay Area

Arini Geographics is a start-up dedicated to developing enterprise Geocentric Management Systems for a wide variety of applications within businesses, governments and communities. • Evaluated 22 SaaS project and business management tools to determine the most advantageous next-steps as the company hit its 5-year anniversary and more efficient software was necessary to increase company capacity• Assessed and successfully integrated 4 software tools in project management, time tracking, payroll, and accounting to streamline internal processes• Implemented 16 current projects in Jira using designated workflows and guidelines to ensure a smooth transition to agile project management

San Francisco Bay Area

• Mapped over 50 electric easements with ArcGIS coordinate geometry, contributing to a citywide database for Silicon Valley Power• Interpreted and reviewed historic electric easement documents to obtain distance and direction information for present electric easements• Collected field data on sprinkler systems within the city parks systems and created corresponding networks within ArcGIS

• Edited and ran macro programs to gather criteria air pollutant data from the CA Air Resources Board, aiding in yearly projections for a cost-benefit analysis of CA AB 32• Initiated and completed individual and group research projects pertaining to sustainability in Los Angeles through the Grand Challenges Program

Organized company files, compiled tax returns and communicated with representatives at the other Global Mobility offices.

Bachelor Of Arts - Ba, Geography/Environmental Studies, Minor: Geographic Information Systems & Technology

Activities and Societies: Alumni Scholars Club, Grand Challenges Undergraduate Research Scholars Program, Club Swimming, Delta Gamma.

Marine And Coastal Ecology Of The Indo-Pacific - Thailand/Indonesia

January - March 2018 Field Study