Jacki Lancaster Email & Phone Number

Murfreesboro, TN, US

Title was changed May 2024 to reflect the additional responsibilities (onboarding, DEIB, EX programs) that I had been owning previously.

• Sole recruiter starting 03/2023
• Responsible for 97 hires with an average time to fill of 42.5 days
• Scheduled 3,842 total interviews and conducted 1,173 initial screens with candidates
• Partnered with hiring managers to deeply understand team needs and culture and the requirements of therole’s mission, outcomes, and competencies; updated hiring managers weekly on their roles
• Tracked diversity metrics to ensure at least 33% of candidates at the third interview round were… Show more
• Tracked diversity metrics to ensure at least 33% of candidates at the third interview round were fromunderrepresented populations (race, ethnicity, gender, age, LGBTQIA+, etc.)

• Coordinated each step of the candidate management process for all open roles including schedulinginterviews, maintaining the ATS, and owning the background check process
• Built strong, trusted relationships with recruiters, hiring managers, interview teams, and candidates
• Provided an extraordinary candidate experience with an SLA of 3 days or less

• Sole recruiter responsible for full -life cycle recruiting for CA, TN, and remote team members
• 89.8% external and 10.2% internal with a 98% acceptance and an average time to fill of 45 days
• 86% of new hires identify as diverse teammates (34% female and 52% BIPOC)
• Created and implemented Team Member Recognition Program and supported implementation of the Dream Program (based on Matthew Kelly's book “The Dream Manager”)
• Serve as strategic partner with HR Leadership to… Show more
• Serve as strategic partner with HR Leadership to maintain confidentiality and recruiting standards

Murfreesboro, TN

• Manage daily operations and oversight of residence halls with over 510 residents and a $4,000 budget
• Train, supervise and evaluate Resident Directors on crisis management, administration and advising
• Directly supervise and train 14 Resident Assistants on policy enforcement, community building, diversity and inclusion and teamwork
• Assist with staff selection and supervision for 66 Resident Assistants
• Increased Resident Assistant applicants by over 50% in one year and… Show more
• Increased Resident Assistant applicants by over 50% in one year and implemented online applicant system

Franklin, TN

• Built applicant sources and developed candidate pipelines by researching and contacting community services, colleges, recruiters and media
• Maintained all applicant communication and performed initial interviews for potential employees
• Assisted with the hiring and onboarding of all new employees

Murfreesboro, TN

• Assisted with the hiring and training of 40+ student leaders
• Assisted the Director of New Student & Family Programs with new student orientation
• Served as a liaison and facilitator for the MTSU Parent & Family Association
• Planned and promoted MTSU’s annual Family Weekend, academic Convocation and all Week of Welcome activities for a campus of almost 22,000 students

Murfreesboro, TN

• Served as the main point of contact for newly admitted students seeking assistance in initial enrollment
• Engaged in early interactions designed to increase the probability of admitted students becoming enrolled
• Managed a caseload of 5,000 admitted and current students and served as a resource across all enrollment management areas including: bursar, academic processes, scheduling, financial aid and records
• Remained proficient in providing complex advice to students regarding… Show more
• Remained proficient in providing complex advice to students regarding MTSU, TBR and Federal guidelines, financial aid processing and scheduling Show less

New Student And Family Programs

• Provided hands-on training to the Student Coordinator and delegated orientation tasks and responsibilities
• Screened applicants, reviewed materials, and interviewed 100+ candidates for Student Orientation Assistant positions
• Troubleshot and presented viable solutions to parents and students during orientation sessions and offered behind the scenes support

Middle Tennessee State University

• Oversaw a budget of $250K
• Oversaw the MTSU Alpha Delta Pi Chapter of ~105 members and advisory board of 6 members
• Communicated with the Chapter President and Executive Vice President weekly
• Communicated with other team officers and chapter members on a need-be basis
• Ensured that minutes and administrative forms are filled out completely and accurately prior to submission to Executive Office or International Officers
• Assisted with Formal Recruitment, Initiation, and… Show more

Master Of Education (M.Ed.), Higher Education/Higher Education Administration

Activities and Societies: Distinguished Lectures Committee, Academic Appeals Committee

Bachelor Of Science (Bs), Interdisciplinary Studies (4-8)

Activities and Societies: Alpha Delta Pi (Activities Director, Director of Standards and Ethics, President), Teachers Now, NCTM Regional.