Jackin S Email & Phone Number

Professional Summary:Masters in Computer Application with 15+ yrs experience in ITOperations/Service Industry holding impressive track record in managing the day-to-day operations of the IT/admin team, ensuring the availability and reliability of systems and networks,Regulatory Compliance, managing vendors,Training needs and implementing new technologies and processes to improve efficiency and productivity.Expertized in Cut costs, Adapt processes ensuring client satisfaction with quality products and services Core CompetenciesOperation Management , Q A ManagementStrategic PlanningBusiness Process ManagementCapacity ManagementContinual Service ImprovementService Desk & OperationsPerformance & Stakeholders ManagementOperations & Production EfficiencyCost saves Operations StrategyTeam building & LeadershipClient Relationship ManagementTeam Building & LeadershipMasters in Computer Application with 15+ yrs experience in IT Operations/Service Industry holding impressive track record in managing the day-to-day operations of the IT/admin team, ensuring the availability and reliability of systems and networks,Regulatory Compliance, managing vendors,Training needs and implementing new technologies and processes to improve efficiency and productivity.Expertized in Cut costs, Adapt processes ensuring client satisfaction with quality products and services Profile SummaryProven track record in reducing system downtime by 50%, negotiating vendor contracts resulting in a 15% cost reduction, and mentoring IT staff to increase team productivity by 25%. Adapt in disaster recovery planning, project management, implementing technologies to reduce operational costs by 30% Exposure of tremendous travel experience in client sites for contract handshakes, demos, as part of pre-sales, consulting works,training with outstanding experience working in IT, Education, HR, PR and Training IndustriesProficient in Training Operations and influencing teams at all levels to drive increased agility, velocity, predictably, innovation & qualityMonitored and maintained IT systems, networks, and applications, achieving a 99.9% uptime rate and ensuring high levels of customer satisfaction .Skilled in providing Operational leadership across multiple unique projects and driving delivery of integrated business & technology solutionExcellent track record of consistently meeting client’s expectations and continuously improving contractual obligations

Listed skills include Leadership, Sourcing And Procurement Specialist, Consulting, Data Warehousing, and 23 others.