Jacki Reeves Email and Phone Number
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Technical Writer and Software QA Analyst with expertise in technical documentation, quality assurance/product testing, and technical support. Skilled in problem identification and solution, and development of strategies to meet customer needs. Exceptional attention to detail.
Valens Software Llc
View- Website:
- valens-soft.com
- Employees:
- 6
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Qa Documentation LeadValens Software Llc Apr 2024 - PresentQA Software Testing and Technical Writing
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Technical WriterBrandt Information Services Jun 2018 - Sep 2023Tallahassee, Florida Area -
Senior Technical Writer, ContractDelta Air Lines Sep 2017 - Mar 2018Atlanta, Ga• Contract position through Srishti Tek, Inc., and Tata Consultancy Services.• Develop and edit Operational Guides.• Interview subject matter experts from development teams to gather information.• Create “how to” documents for internal team processes.
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Quality Assurance SpecialistValens Software Llc Feb 2013 - Apr 2016Norcross, GaBravePoint (part of Progress Software): February 2013 - March 2015Valens Software, LLC: March 2015 - April 2016The ProfitZoom business management software department separated from BravePoint in March 2015, and became a separate company, Valens Software, LLC. • Performed tests on back-office application and associated mobile application.• Wrote and executed test scripts, worked with developers to resolve issues.• Recorded and documented actual results and compared to expected results.• Detected software failures so that defects could be discovered and corrected.• Reported discovered anomalies and issues.• Assisted in writing functional specifications.• Updated user guides for new software features and software fixes.• Facilitated software release documentation.
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Software TesterNcr Corporation Aug 2004 - Mar 2009Duluth, Ga• Contract position through Volt Services Group from August 2004 to January 2006; hired by NCR for the same position in 2006.• Designed and executed test plans on computer applications.• Recorded and documented actual results and compared to expected results.• Documented anomalies and issues.• Worked with software engineers to resolve issues.• Wrote programmer's guide for software development kit.• Facilitated software release documentation, distribution, and training. -
Senior Technical WriterNcr Corporation Jan 1996 - May 2003Duluth, Ga• Contract position through L.L. Stamper, Inc., from 1996 to 1998; hired by NCR in October 1998.• Developed, edited, formatted, and maintained documentation in the Information Products department for computer software and hardware. Information products included user manuals, reference cards, software overviews, help files, and Web-based training.• Developed, edited, formatted, and maintained technical documentation in a software development department. Documents included engineering specifications, programmer guides, and software release documentation.
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Electronic Forms EngineerAt&T Global Information Solutions (Formerly Ncr Corp.) Jun 1994 - Aug 1995Dayton, Oh, And San Francisco, CaWorked closely with customers in pre-sale and post-sale support to design and develop electronic forms to meet customers’ needs.• Managed electronic forms project for automated expense report for software company. Worked with customer to determine exact needs, developed system, and tested system for results.• Instructed customers in how to develop their own electronic forms.
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Technical Publication Specialist; Programmer/AnalystNcr Corporation Jun 1985 - May 1993Dayton, OhTechnical Publication Specialist (1988-1993)• Coordinated long-term project in Australia; responsible for analyzing, troubleshooting, and testing proposed system, and for coordinating efforts of the team.• Developed user guides, technical manuals, and site preparation manuals for computer hardware and software products.Programmer/Analyst (1985-1988)• Developed software for financial institution hardware including PC workstations, printers, peripherals.• Wrote and performed unit tests and integration tests for financial PCs and associated products.• Provided on-site and telephone technical support to external customers and internal offices.• Developed functional specifications, implementation plans, and test specifications.
Jacki Reeves Skills
Jacki Reeves Education Details
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Systems Analysis, Technical Writing
Frequently Asked Questions about Jacki Reeves
What company does Jacki Reeves work for?
Jacki Reeves works for Valens Software Llc
What is Jacki Reeves's role at the current company?
Jacki Reeves's current role is Technical Writer and Software QA Analyst.
What is Jacki Reeves's email address?
Jacki Reeves's email address is ja****@****uth.net
What schools did Jacki Reeves attend?
Jacki Reeves attended Miami University.
What skills is Jacki Reeves known for?
Jacki Reeves has skills like Software Documentation, Integration, Technical Writing, Testing, Technical Documentation, Technical Support, Troubleshooting, Quality Assurance, Process Improvement, Microsoft Office, Business Process Improvement, Software Testing.
Who are Jacki Reeves's colleagues?
Jacki Reeves's colleagues are John Beckner, Philip Corrao, Anna Jones, Ryan Raugh, Michael Simica, Braedon Mongold, Hiraeth Kauffman.
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Jacki Harmon-Reeves
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