Jacki Reeves Email & Phone Number

QA Software Testing and Technical Writing

Tallahassee, Florida Area

Atlanta, Ga

• Contract position through Srishti Tek, Inc., and Tata Consultancy Services.• Develop and edit Operational Guides.• Interview subject matter experts from development teams to gather information.• Create “how to” documents for internal team processes.

Norcross, Ga

BravePoint (part of Progress Software): February 2013 - March 2015Valens Software, LLC: March 2015 - April 2016The ProfitZoom business management software department separated from BravePoint in March 2015, and became a separate company, Valens Software, LLC. • Performed tests on back-office application and associated mobile application.• Wrote and executed test scripts, worked with developers to resolve issues.• Recorded and documented actual results and compared to expected results.• Detected software failures so that defects could be discovered and corrected.• Reported discovered anomalies and issues.• Assisted in writing functional specifications.• Updated user guides for new software features and software fixes.• Facilitated software release documentation.

Duluth, Ga

• Contract position through Volt Services Group from August 2004 to January 2006; hired by NCR for the same position in 2006.• Designed and executed test plans on computer applications.• Recorded and documented actual results and compared to expected results.• Documented anomalies and issues.• Worked with software engineers to resolve issues.• Wrote programmer's guide for software development kit.• Facilitated software release documentation, distribution, and training.

Duluth, Ga

• Contract position through L.L. Stamper, Inc., from 1996 to 1998; hired by NCR in October 1998.• Developed, edited, formatted, and maintained documentation in the Information Products department for computer software and hardware. Information products included user manuals, reference cards, software overviews, help files, and Web-based training.• Developed, edited, formatted, and maintained technical documentation in a software development department. Documents included engineering specifications, programmer guides, and software release documentation.

Dayton, Oh, And San Francisco, Ca

Worked closely with customers in pre-sale and post-sale support to design and develop electronic forms to meet customers’ needs.• Managed electronic forms project for automated expense report for software company. Worked with customer to determine exact needs, developed system, and tested system for results.• Instructed customers in how to develop their own electronic forms.

Dayton, Oh

Technical Publication Specialist (1988-1993)• Coordinated long-term project in Australia; responsible for analyzing, troubleshooting, and testing proposed system, and for coordinating efforts of the team.• Developed user guides, technical manuals, and site preparation manuals for computer hardware and software products.Programmer/Analyst (1985-1988)• Developed software for financial institution hardware including PC workstations, printers, peripherals.• Wrote and performed unit tests and integration tests for financial PCs and associated products.• Provided on-site and telephone technical support to external customers and internal offices.• Developed functional specifications, implementation plans, and test specifications.