Jequita

Jequita "Jacki" Sutton Holmes Email and Phone Number

Senior Solutions Manager | CRM Software, Project Implementation
Jequita "Jacki" Sutton Holmes's Location
Sanger, Texas, United States, United States
Jequita "Jacki" Sutton Holmes's Contact Details

Jequita "Jacki" Sutton Holmes personal email

n/a
About Jequita "Jacki" Sutton Holmes

Leading teams at Oracle as a Senior Solutions Manager, my focus on CRM and project implementation has driven significant advancements in client service delivery. With expertise in Oracle Service Cloud and Oracle Policy Modeling, our team has successfully transitioned a major public sector entity to cloud solutions, showcasing our dedication to effective client transformations.Beyond technical skill, my role involves nurturing new talent and managing business discovery, ensuring that clients not only understand but can harness the power of Oracle's software to achieve their goals. Collaborating with a strong team, we've instituted knowledge management best practices and agile project methodologies, cementing our position at the forefront of customer experience innovation.

Jequita "Jacki" Sutton Holmes's Current Company Details

Senior Solutions Manager | CRM Software, Project Implementation
Jequita "Jacki" Sutton Holmes Work Experience Details
  • Oracle
    Senior Technical Program Manager
    Oracle Apr 2021 - Feb 2024
    Frisco, Texas, United States
    Joined Oracle as a Senior Technical Manager in the CX Practice to continue to pursue my personal goal of enabling customers across the United States to get the most from Customer Experience no matter who they are speaking to when possible.Acted as Solutions Architect and or Project Manager who often led or supported business discovery so our customers could better understand the power of the software via demonstrations of key portions of the solution. Once customers understood the software's ability, they were better prepared to apply that knowledge to articulate their actual needs. I then drafted the requirements for our delivery teams. I enjoy mentoring junior team members and leading teams composed of both onshore and offshore resources.
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  • Oracle
    Senior Solutions Manager
    Oracle Apr 2020 - Feb 2024
    Sanger, Texas, United States
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  • Houston Technologies Llc
    Senior Principal
    Houston Technologies Llc Jan 2020 - Jan 2021
    Houston. Texas Usa
    Engaged in a Public Sector project with more than ample team support to get the organization off the custom in-house solution to the Cloud. Advanced Integration, implemented Oracle Service Cloud, and Oracle Policy Modeling, Educating the customer to administer their application. Educated the customer on Knowledge management best practices and process definition. This was a large-scale Agile Project with a very robust team.
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  • Ast Llc
    Senior Solutions Architect
    Ast Llc 2014 - Oct 2019
    Houston
    Highly effective professional in both delivery and sales support. Supported both Commercial and Public Sector pre-sales and delivery in this role. Prepared highly detailed RFP responses to explain our company expertise, an outline of the proposed software stack to meet the needs stated by the customer, architectural diagrams, integration needs/approach, estimating the scope and, cost estimates of both software and services. Managed demo environments and heavy contribution to our practice collateral.Sought by our sales professionals to engage for presentations and engagements due to my business acumen and my ability to put potential customers at ease due to my experience across many different areas of business operations or financials.A fair and strong Project Manager who often led business discovery so our customers could better understand the power of the software via demonstrations of key portions of the solution. Once customers understood the software ability, they were better prepared to apply that knowledge to articulate their actual needs. I then drafted the requirements for our delivery teams. I enjoy mentoring junior team members and leading the teams composed of both onshore and offshore resources.
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  • Audiovox
    Senior Application Manager And Knowledge Manager Oracle Rightnow Cx System
    Audiovox Oct 2007 - Oct 2014
    Hauppauge, New York, United States
    As the Remote RightNow Application Administrator for Audiovox, RCA, Jensen, Terk, Acoustic Research, Advent, FLO TV, and other numerous brands owned by Audiovox, I performed the following: Managed, Monitored, optimize, and maintain the RightNow (Oracle Service Cloud) application and supporting business processes in the following areas:• Customer Service E-Mail Management for all brands • Customer Support Site http://voxrightnow.custhelp.com• Created and maintained the Product Knowledge Publication and Maintenance Processes, including training existing and new employees on the Knowledge Creation and Approval processes.• Hired, trained, and managed the content creation team that in turn; Followed the Knowledge process I developed, recommended the creation or retirement of articles, developed new FAQs, coded the FAQs into HTML Codes, and created new reports to support the knowledge management activities.• Trending Customer Service Issues on reports to escalate to Product Managers and Engineers for FAQ production and or to act on product issues.• Develop, schedule, and provide Custom Reports on the system• Provide training (customized)• Maintain user profiles and accounts• Troubleshoot any application issuesThese services were provided remotely, allowing the Audiovox team to concentrate on day-to-day operations and sales while performing seamless customer support, application administration, and content management.Please Note 2007-2010 I worked as a full-time contractor for VOXX in this position
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  • Rightnow Technologies
    Principal - Business Development Manager - Professional Services
    Rightnow Technologies Dec 2004 - Sep 2008
    CRM and Customer Experience FocusedBusiness Development Manager - Principal in Professional Services Pre Sales Role, Covered 15 States for both Direct and Install Base customers. Highly effective Sales support and closure - Strategic Account Solutions. Continue to exceed PS sales goals and have increased the PS margin in the Region. PS Sales Training, foster standard processes and tools, and cross-departmental programs.Develop specialty packages to increase PS sales & marginsServe as mentor, recruit, and foster the career development of PS and SC staffAssist in the development of PS Price Guide for professional services and the Sales Team, Developed a Small to Midmarket Implementation cost tool to provide a high-level Estimate and PS Pricing Tool to enable independent sales professionals a SWAG to determine budget fit for potential customers. Heavy contribution to the development of PS Processes & Methodology.At one time responsible for both PS Sales and Customer Delivery for as many as 47 simultaneous client implementations performing a Project/Program management role and leading discovery sessions. Acted as Solutions Architect and or assisted in Business Analysis then often led or supported business discovery so our customers could better understand the power of the software via demonstrations of key portions of the solution. Once customers understood the software's ability, they were better prepared to apply that knowledge to articulate their actual needs. I then drafted the requirements for our delivery teams. I enjoy mentoring junior team members and leading teams.
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  • Siebel
    Principal - Engagement Mgr
    Siebel 1998 - Sep 2001
    CRM FocusedEngagement Manager - Principal - Professional Services Highly effective Sales support and closure - Strategic Account SolutionsServe as mentor, recruit, and foster the career development of PS staffA principal contributor to the development of PS Processes & MethodologyActed as Solutions Architect and or Project Manager who often led or supported business discovery so our customers could better understand the power of the software via demonstrations of key portions of the solution. Once customers understood the software's ability, they were better prepared to apply that knowledge to articulate their actual needs. I then drafted the requirements for our delivery teams. I enjoy mentoring junior team members and leading teams composed of both onshore and offshore resources.
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  • Oracle Usa
    Principal
    Oracle Usa Nov 1998 - Sep 1999
    Engagement/Project ManagerReviewed and Revised Personnel Assignments for a Third Party implementation team at customer request.Established team and project infrastructure along with a documentation repository for the Applications team.Led Oracle team and project managers and acted as liaison with a third-party integrator providing additional resources for the Oracle Supply Chain and Financials Implementation portion of this effort. Developed and Recommended business process revisions for a corporate application team. Reviewed user manuals, training materials, and lab exercises for accuracy and improvement.
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  • Mastech
    Saber Cargo Program Manager - Us Air Coversion To Saber Cargo
    Mastech 1996 - 1998
    Fort Worth, Texas
    Program Manager overseeing efforts of 16 project managers and their staff for US Airways conversion to Saber Cargo Systems.Managed timeline, reporting and documentation repository within established Project Control standards. Prepared and reviewed need for data warehouse sub-project for this effort. Recommended and led effort for extensive Business Process and Code Review resulting in several Y2K and service level risks being exposed and mitigated.
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Jequita "Jacki" Sutton Holmes Skills

Crm Enterprise Software Professional Services Customer Experience Saas Cloud Computing Leadership Sales Operations Business Development Integration Pre Sales Business Analysis Knowledge Management Training Business Intelligence Crm Software Software Implementation Software Documentation Project Management Content Management Requirements Gathering Inventory Management Call Center Hands On Training Operations Management Business Process Customer Relationship Management Erp Software Process Development Process Simulation Software As A Service Accounting Software Inventory Software Software Training Electronics Real Estate Development Transportation Financial Accounting Bookkeeping Shipping/receiving Software Rightnow Cx Project Delivery Project Control Program Management Financials Consulting Project Implementation Enterprise Resource Planning Resource Management Change Management

Frequently Asked Questions about Jequita "Jacki" Sutton Holmes

What is Jequita "Jacki" Sutton Holmes's role at the current company?

Jequita "Jacki" Sutton Holmes's current role is Senior Solutions Manager | CRM Software, Project Implementation.

What is Jequita "Jacki" Sutton Holmes's email address?

Jequita "Jacki" Sutton Holmes's email address is ja****@****ons.com

What are some of Jequita "Jacki" Sutton Holmes's interests?

Jequita "Jacki" Sutton Holmes has interest in Children.

What skills is Jequita "Jacki" Sutton Holmes known for?

Jequita "Jacki" Sutton Holmes has skills like Crm, Enterprise Software, Professional Services, Customer Experience, Saas, Cloud Computing, Leadership, Sales Operations, Business Development, Integration, Pre Sales, Business Analysis.

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