Jacqueline Vidrick Frazer Email & Phone Number

Arlington, Virginia, US

Arlington, Virginia, US

Partner with companies in the mortgage industry to provide Product Management, QA, Training and Business Analysis services during software implementations. Complete gap analysis and process review to provide solutions to optimize performance. Certified Agile Scrum Master, SAFe Agile Practitioner, and certified in Employee Professional Development Coaching.

Torrance, CA, US

Jacksonville, FL, US

Director of the Business Analysis Center of Excellence responsible for training, employee effectiveness, process and procedure alignment and employee engagement. Collaborates with corporate training to create and deliver training for employee development to support corporate learning initiatives. Facilitates employee certification efforts for the Certified.

Jacksonville, FL, US

Manager of training, documentation and client services in the financial software industry. Leads corporate initiatives to improve employee engagement, organizational effectiveness and learning and development. Directs the Black Knight Training Department for both internal employee on-boarding and external client training. Manages a team of Software.

City Of Industry, CA, US

Responsibilities:Sales and marketing of high quality handbags, shoes, jewelry and related accessoriesStore management and customer satisfaction on returns and complaintsOpening and closing reports, e-mail management, daily shipment tracking and inventoryCreate and maintain a customer sales book of business

Sales and Software training manager for financial consultants. Licensed Series 7. Managed the training and support of a major commercial financial software platform. Trained new consultants on sales, networking, telephone skills, portfolio presentation and wealth management.

Manager for all internal and external client training for a benefits administration software provider. External training to clients on the use of the software, best practices and process management. Internal employee training included leadership skills, interpersonal communications, effective sales techniques, customer service skills, and effective time.

Training manager for a leading software provider of mortgage default technology solutions.

Software design and communications training for major corporations Created custom training documentation for each clientInterface with a variety of internal and external clients for project management and technical trainingCall Center administration and design

Minneapolis, Minnesota, US

Achievements:Territorial Sales Representative for 4 state areaMaintained consistent above average sales ratings for 4 yearsDeveloped and delivered training for bankers and field sales representatives Created corporate-wide training programs in sales, production, time management and customer relationsRecognized for many internal awards and.

Achievements:Created and designed a Peer Education and Recognition ProgramPromoted to Team Lead to handle difficult customersChosen by peers for AT&T's Council of Leaders Award for outstanding job performanceResponsibilities:Collections and Credit of Long Distance Telephone BillsTrained new employees and track training effectiveness

Executive Coaching Certificate

Bachelor'S, Psychology And Sociology

Education record