Providing welfare and dedicated customer service in venues. This role has enabled me to interact with an abundance of people from diverse and varied backgrounds, with the clients at the forefront of my practice. Being able to actively listen to customers, understand their pain points and provide solutions is a key element to being successful in this role. Diffusing conflict and keeping calm under pressure when faced with physical danger.

Responsible for leading the team of youth workers and volunteers alongside the Centre manager. Utilising a CRM system to input and interpret data stored on young people to access the service in order to contribute to care plans/ track attendance and conduct. Responsible for creating and planning projects to benefit the young people that access the service. Meeting with stakeholders and identifying their developing needs. Mentoring clients on a 1:1 basis, understanding their pain points and providing solutions collaboratively. Multiagency working to meet the needs of clients as well as attending professional networking events to share and promote the service.

Responsible for managing a team of up to 15 volunteers each session and supporting themthroughout in their youth work practice, engagement with young people and providing support tokeep consistent boundaries. Responsible for managing and assessing risk throughout the session aswell as effective safeguarding and reporting concerns to the DSL. Effectively diffusing conflicts between young people and managing challenging behaviour including confrontation, vandalism, physicalaltercations, and verbal abuse with a professional and restorative approach. Engaging in outreachevents and representing the organisation in the public space and encouraging others to volunteer forthe fantastic organisation.

I am responsible for supervising the team of youth workers at our Drop in Centre, responsibility for the risk management and running of the session when the manager is off-site. Tackling antisocial behaviour in the community by working together with Police and other community stakeholders. Providing a safe and inclusive space for young people to relax or take part in a variety of activities available on an ad hoc basis. Supporting my colleagues in their professional development by assisting them in skill development throughout sessions such as conflict resolution, consistent boundary forming and activity leadership. Being resourceful and creating an engaging space when resources are low to fund any new equipment or external organisations.

Social Work (Bsc) Degree (Interrupted) | Buckinghamshire UniversityStudied and passed the Law Exam in year two based in the Childrens act 2014 and the Care ActGained knowledge of theories and approaches used in skilled helper professions.In depth training in safeguarding young people and adults individually and contextually.

Managed a caseload of young people with various needs including physical disabilities, ASDand dyslexia under the provision providing 1:1 support in building skills and adapting mainstreameducation to suit the needs of the individual. Assisted in group support for young people to haveshared experiences through games to build social skills outside of the classroom. Utilised CRM totrack metrics related to the young people under my care, interpreting data about attendance,behaviour, and academic attainment as well as contacting parents and other professionals involved inthe young person’s care. I would also contribute to the adjustment of needs within the youngpersons Education and Healthcare Plan meeting with other professional to discuss their progress andcreating a report to provide an overview.