Independent consultant focused on strategic operations support for Customer Success in marketing and sales. Built a successful consultancy centered on the strategy and execution of projects and systems supporting sales and marketing operations including; territory alignment, sales reporting, sample accountability, field force automation, incentive compensation and training.

For intricate multi-site events, I created media material, scripts, and staging specifications to guarantee a seamless and interesting event experience. I created, developed, and ran a global multisite video production streaming system that made it possible to stream and distribute video content effectively between various sites. As a subject matter expert, I helped the organization achieve overall success and growth by navigating challenging situations and coming up with solutions that put the requirements of the customers, the team, and the company first.Selected Achievements:• Accomplished end-to-end design, development, management, and installation of state-of-the-art broadcast media production facility with a worldwide reach that optimized production process, increased efficiency, and reduced operational costs.• Streamlined training, enhanced brand image, and improved sales performance through production of video and graphics materials and programs to support sales training and corporate communications initiatives.• Met and exceeded customer expectations by providing customer support to all levels of management on content creation.• Realized annual savings through effective cost-saving measures/process improvements.• Served as producer/director, delivering 200+ live, virtual, and hybrid events to meet domestic/global communication needs.• Won President Award for outstanding contribution to the company's success by keeping it operational during the pandemic.• Achieved consistent success in exceeding client/customer needs as well as high level of customer satisfaction and repeat business by building and maintaining strong loyalty/trust.

I was instrumental in helping sales and marketing management define business objectives and communicate technical requirements to design and implementation teams. By creating the first-ever data governance charter and assuring efficient information management and data governance, I increased data quality, accessibility, and compliance. I created and led training sessions for the deployment of new systems to ensure successful adoption and effective use of new technology.Selected Achievements:• Increased operations efficiency by designing, developing, implementing, and managed both hardware/software business systems, including sales reporting, incentive compensation, sample accountability, and aggregate spend compliance reporting. • Directed transformation and mobility of CRM systems, deploying a new platform utilizing Veeva/Salesforce.com, resulting in improved customer relationship management and enhanced mobility capabilities.• Optimized sales performance and profitability through development of IMS NPA/DDD data, providing crucial insights and strategic value to both management and field sales teams. • Enhanced accountability and transparency of sales process by creating and leading a prescription sample accountability system and process, ensuring adherence to industry regulations and promoting ethical sales practices. • Delivered technology for federally mandated Physician Payments Sunshine Act, ensuring accurate tracking and reporting of payments made to physicians and other healthcare providers focused on promoting compliance and avoiding penalties.

• Developed and maintained strong customer support relationships to Executive Management and Field Sales Teams.• Design, develop, implement and manage marketing support services to support field sales including; Sales Reporting, Sample & Literature distribution, sample accountability, field communications, forecasting, meetings, fleet services, etc.• Production of all Video and Graphics materials and programs to support Sales Training and Corporate Communications.• Managed business & sales meeting logistics including dates, locations, air & ground transportation, F&B staging and meeting content. Accountable for all timelines and budgets.• Manage the sales data collection, analytics and reporting process for all IMS physician lists and prescription sales.• Develop and maintain territory alignments, tracking market share data against individual Territory and District performance.• Develop and manage sales incentives programs against market share increase/decrease.

• Primary Customer Support to Executives, Field Management and Sales forces for all operational related issues and questions.• Design, implement and manage systems and processes to control all aspects of Sales Operations including Physician Target lists, Territory Alignments, Sales Force Operations Roster, Sample Accountability and Field Force Automation for 15 distinct sales forces accounting for approximately 5,700 sales representatives.• Production of all Video and Graphics materials and programs to support Sales Training and Corporate Communications.• Develop and manage sales incentives programs. Develop and manage monthly incentive compensation and sales reports to all sales reps and management. • Insure appropriate communications and training to all levels related to Sales reporting and Incentive Compensation.

• Identified, implemented and managed staff and procedures to improve costs and performance.• Develop and manage training for all new system deployments• Directed and developed a full time staff of 22.• Developed/directed $2.5 million operational budget and responsible for $35 million fleet inventory.• Developed and managed project budgets up to $6 million.• Managed all meeting functions including securing locations, 2nd party vendors, and production schedules.• Managed logistics for Video and Graphic creative production, content and entertainment for sales/product launch meetings.