Jack Meyer Email & Phone Number

Ottawa, Ontario, Canada

I lead Cybersecurity Operations, Threat Intelligence, Crisis Management, Incident Response, and Security Engineering, and Vulnerability Management at EDC, helping to support Canadian companies take on the world!

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Managed the Provisioning and Asset Management portfolios, setting priorities for deskside support resources, providing budgeting and strategy expertise for the Technology leadership team, and reducing cost and unnecessary bureaucracy where possible

Gatineau, Quebec

- Provided strategic and operational support in the insourcing of all helpdesk, deskside, and end user services from an MSP- Served as the technical lead of a desktop transformation program- Completed purchases of end user hardware from manufacturers and resellers- Maintained inventory and stock levels at 7 “hub” sites across Canada and the US- Created process and procured toolsets to support the newly insourced function- Managed third party services such as mobility, printing, and wireline telephony- Created easy to use tools to manipulate data and audit vendor performance- Wrote concise processes for use in collaborating with different business silos- Maintained both the capital and operating end user services budget, including forecasting, accruals, and variance analysis- Coached and mentored helpdesk staff in their development as professionals- Prepared the End User Hardware Lifecycle Management Policy

Gatineau

- Created process documentation with accompanying templates for IT requirements of other business units- Assisted in the management of several vendors in a hybrid IT deployment- Provided subject matter expertise on retention policies for several IT services- Created dynamic and interactive metrics and reporting tools using Microsoft Power BI- Designed and implemented enhancements to services available in Office 365- Served as a point of escalation for desk side support resources

Gatineau, Quebec

- Created process documentation and built standardized procedures for keybusiness functions- Daily monitoring of revenue-affecting data, and the applications that use it- Helped manage trade confirmations and worked with traders to ensure theirtrades were entered accurately- Assisted in the approvals of pricing of energy- Completed large data reviews with little or no assistance- Used business intelligence tools to create reports and validations leveraged bythe business to optimize their positions in the market

Gatineau, Quebec

Worked as a student on a small and specialized team supporting the North American IT platform for all security and compliance needs, including:- Execution and process improvement of the quarterly SOX ITGC audit- Daily monitoring of compliance processes and active remediation where required- Real-time malware response and prevention.- Coordination and support of security related activities- Collaboration with multiple IT vendors to build and improve operational readiness for BAU tasks- Provided security recommendations as part of the change management and project consultation processes- Helped to facilitate the transition from a single vendor to a multi-vendor IT outsourcing solution- Developed validation and audit processes for privileged IT access

Ottawa, Canada Area

Developed curriculum, created prototypes, managed groups of up to 20 students and fostered growth and learning in STEM related activities

Architectural Engineering

Activities and Societies: Carleton Student Engineering Society - First Year Representative (2014) -- The Charlatan (Student Newspaper).

Education record