Jack Killian Email & Phone Number

Riyadh, Sa

Al Malqa, Riyadh, Sa

Chicago, Illinois, Us

San Francisco, Ca, Us

Builder and owner of Databricks Public Sector Customer Success Engineering Team with the ultimate goal of driving customer adoption, education, expansion, and retention. In parallel owning and running the company’s global retention forecasting. A trusted advisor and executive sponsor for Databrick's largest and most strategic PubSec customers. Facilitate and orchestrate the creation of success plans to drive cross-functional teamwork ensuring optimal business outcomes. Build and nurture executive-level customer champions Ownership of reference program and PAB enrollment. Act as escalation manager for urgent customer issues.

San Francisco, Ca, Us

Builder and owner of Databricks Mid-Market, Commercial, & Public Sector Customer Success Engineering Teams with the ultimate goal of driving customer adoption, education, expansion, and retention. In parallel owning the company’s global retention forecasting. A trusted advisor and executive sponsor for the largest and most strategic MM/Comm/PubSec customers. Facilitate and orchestrate the creation of success plans to drive cross-functional teamwork ensuring optimal business outcomes. Build and nurture executive-level customer champions. Ownership of reference program and PAB enrollment. Act as an escalation manager for urgent customer issues.

San Francisco, Ca, Us

Builder and owner of Databricks Enterprise, Commercial, & Mid-Market Customer Success Engineering Teams with the ultimate goal of driving customer adoption, education, expansion, and retention. In parallel owning the company’s global retention forecasting. A trusted advisor and executive sponsor for the largest and most strategic Ent/Comm/MM customers. Facilitate and orchestrate the creation of success plans to drive cross-functional teamwork ensuring optimal business outcomes. Build and nurture executive-level customer champions. Ownership of reference program and PAB enrollment. Act as an escalation manager for urgent customer issues.

San Francisco, Ca, Us

Head of the North American - Enterprise Customer Success Team with the ultimate goal of driving customer adoption, education, expansion, and retention. Trusted advisor and CS leader for AppDynamics largest and most strategic customers. Construct account plans and roadmaps to align with customer business objectives. Facilitate and orchestrate cross-functional teamwork to drive optimal success for customers. Act as escalation manager for urgent customer issues. Establish and nurture executive level champions within the customer base.

San Francisco, Ca, Us

Head of the North American - East Enterprise Customer Success Team with the ultimate goal of driving customer adoption, education, expansion, and retention. Trusted advisor and CS leader for AppDynamics largest and most strategic customers. Construct account plans and roadmaps to align with customer business objectives. Facilitate and orchestrate cross-functional teamwork to drive optimal success for customers. Act as escalation manager for urgent customer issues. Establish and nurture executive level champions within the customer base.

San Francisco, Ca, Us

AppDynamics APM: Manager and strategy leader of the Americas enterprise customer success team with the ultimate goal of driving customer adoption, education, expansion, and retention. Trusted advisor and success manager for the largest and most strategic customers. Construct account plans and roadmaps to align with customer business objectives. Facilitate and orchestrate cross-functional teamwork to drive optimal success for customers. Act as escalation manager for urgent customer issues. Establish and nurture executive level champions within the customer base.

Apttus Quote-to-Cash: Maintain high levels of client satisfaction by guiding strategic best practice. Construct customer road maps to better understand overall goals and business objectives. Develop standard processes for efficient and timely customer interaction and proactive ways to identify business needs. Engage in continuous collaboration with cross-functional teams to address product gaps, ensure timely resolution to open issues, communicate best practices, demo product features, publish webinars on key topics and execute timely communication regarding ongoing releases.

Austin, Texas, Us

Oracle Service Cloud CSM: Maintain high levels of client satisfaction by guiding strategic best practice. Act as a trusted adviser to provide solution and industry best practices, new feature education, drive increased customer product adoption and identify expansion opportunities. Serve as a client advocate. SaaS Products Supported Include: Oracle Service Cloud (RightNow), Policy Automation (OPA), Social Relationship Management (SRM), & Oracles Marketing Cloud (Eloqua)- Federal/Civilian CSM with experience managing a large book of high profile public sector clients - Clients include but not limited to: DHS, IRS, UN, USPS, & USAID- Developed positive relationships with all levels of agencies & organizations (C Level - End User)- Constantly working with clients to set and expand budget for product/license expansion- Successfully expanded client contracts by 30% last year- Helped client stand up mirrored Spanish translation site to help out ongoing immigration reform- Successfully migrated all of my clients over to Oracles FedRAMP certified cloud- Provide product updates and new product demos to clients- Support clients during product upgrades and cloud migrations- Manage all renewals and product expansion opportunities- Conduct weekly client meeting to discuss new initiatives and pain points- Promote and empower clients to publish product case studies and success stories - Encourage clients to speak at conferences and events regarding solution success stories- Perform Opps Reviews with clients once a month to go over license usage and projected growth- Conduct QBRs with clients to go over all current and past product service requests- Support clients with customization needs through partners and Oracle Consulting Services- Developed loyalty and trust within each account by providing optimal value and assistance

Austin, Texas, Us

Primary objective is to drive net new business for Customer Relationship Management (CRM), Cloud, and Social Relationship Management (SRM) applications in State and Local government. Exceptional communication and people skills. Established loyalty quickly within accounts and with account managers. Extremely punctual and prides oneself in retaining others attention and allegiance. Strategically identify, qualify, and execute new applications license agreements within the State and Local space. Supporting central and west coast account managers throughout the sales process from inception to close. Responsible for establishing go-to-market strategies and leveraging Oracle marketing campaigns in order to covert opportunities to revenue. Consistently achieved 300% of quota each quarter. Awarded FY14 MVP of Business Development for Public Sector.

Gaithersburg, Md, Us

United Business Technologies is an industry leader in imaging solutions that is committed to providing quality Canon and Hewlett-Packard digital copiers, printers, color copiers and facsimile products supported by award-winning technical service and the most comprehensive array of customer guarantees and warranties in the industry. Included in these guarantees is the industry's only unconditional one year money back guarantee, making your decision entirely risk free.

Leesburg, Virginia, Us

Marketing Intern: K2M Complex Spine Innovations, Leesburg, VA Researched competitive companies to broaden current market research. Developed hands on experience with products through cadaver labs and open surgeries. Worked with corporate events on internal gatherings and company lunches. Assembly and shipment of marketing literature upon request. Fall 2006 – Winter 2011Sales Support Intern: K2M Complex Spine Innovations, Leesburg, VADeveloped an in depth understanding for Oracle’s JD Edwards program. Processed Delivery Orders as well as Sales Orders. Completed the Auto-Batch reports everyday during the summer months. Generated many organizational techniques necessary for the workplace. Summer 2011 - Present