Jack Klopfenstein Email & Phone Number

Dallas, Texas, US

Commit Consulting is a white glove consulting firm that specializes with clients of all sizes to close the gap between business needs and the technical nature of Workday – optimizing and enhancing end-user experience.

Detroit, MI, US

• Facilitate agile ceremonies, manage dependencies for the team, provide visibility into team plans & progress, and enable continuous improvement within the team and organization while ensuring that deadlines are met.
• Coordinate delivery and dependencies across multiple teams, prioritize tasks and deliverables, and provide status updates to stakeholders and leadership pertaining to delivery, risks/issues and progress, ensuring.
• Own the Azure DevOps system with regards to process flows, kanban boards, clean-up activities, maintenance, and organization of documentation, transparency, and reporting, ensuring that information is up-to-date and.
• Conduct Agile training sessions for new team members and stakeholders, helping to onboard them into the team, promote a shared understanding of Agile principles and processes, and ensure that they are able to work.
• Aligning with our Quality Assurance developers to stay up to date on our manual testing and automation for new features.
• Curating a close relationship with the Product owner ensuring developers understand product vision and deadlines

Detroit, MI, US

• Lead for IT refresh project, imagining and shipment process of over 250 machines within three months
• HR on-boarding Engineer facilitator, coaching new hires about the support process & computing troubleshooting
• Managed IT support across multiple teams, LC companies, and locations during COVID
• Collaborate with dev. team/QA team to review data or code changes to resolve deployments
• Summarize meetings & resolutions with LV2 & LV3 core teams, development & QA teams
• Provide periodic status reports to IT leadership to issue trends/recommendations for resolutions

• Developed and managed digital content for a variety of clients, including web and social media content, video, and podcast production
• Facilitated interviews with clients, stakeholders, and subject matter experts, ensuring that their perspectives and insights were accurately represented in the final content
• Traveled across the country to conduct interviews and gather footage in different environments, adapting to different shooting conditions and working with local crews as needed
• Managed multiple projects simultaneously, prioritizing tasks and deadlines to ensure timely delivery of high-quality content
• Collaborated closely with clients to understand their needs and goals, providing guidance and feedback to help them achieve their objectives
• Built and managed teams of freelancers and contractors, and videographers, to ensure that projects were completed on time and within budget

79409, TX, US

• Interviewing coaches and students athletes
• Digital Content Producer; producing day-of content for social media platforms
• Director/Producer for daily events and games throughout each week
• Editing and creating packages for weekly student broadcast show on local channels

79409, TX, US

Texas Tech University, Rawls College of BusinessBachelor of Administration, Management

St Louis, MO, US

• Provided remote technical support to stores for kiosk-related issues, troubleshooting problems with third-party technicians and store managers.
• Developed detailed troubleshooting documentation manuals to guide store managers, kiosk support teams, and technical support staff in resolving kiosk-related issues efficiently and effectively.
• Proactively analyzed and identified service issues and end-user feedback, enabling improvement of user kiosk experience.
• Played a key role in supporting the development, leveraging end-user feedback and service data to identify and prioritize new features and enhancements.
• Worked closely with other members of the technical support team to develop and implement new processes and procedures to improve the efficiency and effectiveness of kiosk support services.
• Demonstrated a strong ability to learn quickly and adapt to new technologies and procedures in a fast-paced, high-pressure environment.

Bachelor'S Degree, Mass Communication/Media Studies

Bachelor’S Degree, Electronic Media And Communications

Management Information Systems, General

Education record