Jack Lainton Email & Phone Number

Cheltenham, Gloucestershire

Responding to and resolving first and second line support queries including but not limited to repairs, Microsoft 365, sysadmin, internet, filtering, printing and any other technical issue or advisement within. Main responsibility of local backup set-up, management and troubleshooting using Veeam Backup and Replication.

Cheltenham, England, United Kingdom

- Contributed to software development in support of project teams, focusing on CRM platform enhancements and client solutions.- Provided first-line support to end users, addressing and resolving technical issues.- Monitored inbound issues and requests from various sources, logged tickets, and escalated urgent matters as needed.

Cheltenham, England, United Kingdom

- Conducted comprehensive subject matter research to support client projects.- Developed and refined causal AI models tailored to specific client needs.- Cleansed and prepared client data, producing synthesised test data for integration and ingestion into the Geminos Causeway AI platform.- Performed causal analysis and documented insights using Geminos Causeway.

Cheltenham, England, United Kingdom

- Providing IT support to customers through email, telephone, remote desktop support and premises visits.- Diagnosing, repairing and upgrading computer systems to make them appropriate for their use case. - Working in a team.- Managing computers and users on Windows Domains (Administrator). - Management and setup of Office 365 (Administrator).- Encrypting TPM and non TPM equipped machines using Bitlocker and other Encryption mediums.- On site audits.

Cyber And Computer Security Bsc (Hons), Cyber Security

Learning to protect businesses and individuals alike against cyber-crime before it happens and mitigate the effects of a security breach..

Btec Level 3 Extended Diploma In It, Cyber/Computer Forensics And Counterterrorism, Cyber Security And Networking, Distinction* Distinction* Distinction

9 Gcses