Jack Alexander Email & Phone Number

Omaha, NE, US

• Plan, coordinate, and design all operational activities of the IT Department and provide direction and support for IT solutions that enhance mission-critical business operations. Primary areas of focus are security.
• Working directly with the CFO and Owners to implement technical operations strategies that advance the short- and long-term goals of the company.
• Develop, implement, and maintain policies, procedures and training plans for network resource administration, appropriate use, disaster recovery, and business continuity.
• Negotiate with vendors, outsourcers, and contractor to secure products and services.
• Create, manage, and maintain budget requirements and projections for entire IT department including recommendations/approvals of all IT purchases for capital assets as well as consumables.
• Provide advisory services and pre-sales consulting to assist the sales team in selling, deploying, and providing third tier support for REI products and services.

Omaha, Nebraska, US

• Improve Efficiency: Enhance the level of systems availability and reliability by identifying and remediating single points of failure. Create efficiencies by analyzing data to recommend changes to existing policies and.
• Leadership and Mentoring: Provide leadership and guidance to coach, motivate, and drive team members to their optimum performance levels ensuring they are focused on delivering the highest possible service for.
• Process Improvement: Maintain departmental budget while periodically reviewing IT expenses to ensure lowest possible cost to both department and company overall. Maintain and ensure proper documentation and deployment.

• Service Desk Management: Provide leadership to all IT Service Management processes for 650+ employees across NMC’s 18 facilities spanning 5 states. Oversee requests, incidents and problems. Act as final escalation.
• Improve Efficiency: Provide an effective and workable IT framework utilizing a blend of ITIL and Lean Six Sigma for management and continual improvement of IT Service Management by leveraging enterprise client.
• Leadership and Mentoring: Train, coach, and mentor IT Staff on NMC Values and Culture. Responsible to oversee staff activities. Provide leadership guidance through mentoring team members and helping them achieve higher.
• Process Improvement: Provide leadership for key project initiatives. Manage IT equipment, standards, and purchases. Effectively identify, deploy, and manage enterprise resources. Provide research, guidance, and.

• Designed, configured, implemented and administered network server hardware, operating systems, routers, switches, wiring closets, and other communications links providing solutions that integrated computer and voice.
• Optimized LAN/WAN for optimal performance, maximum availability, minimal maintenance and competitive cost. Performed preventative and fault isolation maintenance on LAN/WAN.
• Designed, configured, implemented, and administered network security features for LAN/WAN including VPN, Firewall, Web Content Filtering, Anti-Virus/Anti-Malware software and appliances.
• Designed, acquired, deployed, and maintained all NMC Phone equipment including phone system, call center, and mobile phones.
• Evaluated, reviewed, and recommended vendor support contracts based on technology needs.
• Maintained a wide range of end user hardware and software. Performed remote hardware and software installation and upgrades.

• Responded to requests for Service Desk issues.
• Ensured all Service Desk requests are logged, assigned, and followed through in a timely manner.
• Identified and escalated issues requiring urgent or confidential attention.
• Diagnosed technical issues and determined solutions by researching issues using available resources and documentation.