Jack Lane Email and Phone Number
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Jack Lane phone numbers
• Experienced leader in Customer Experience and Business Process Outsourcing, Enterprise SAAS Sales, and Business Development Leader. Accomplished professional partnering with companies to deliver quality customer experiences in fast paced, start-up and scale up environments. Companies where strategic vision, expertise in client relations, customer experience, and revenue growth is held at a premium. • Performance driven, results focused business leader with a strong record of delivering value and strong CX results with start-ups to Fortune 5000 and government accounts. Deliver a focused, consultative, "customer first" sales approach, and help all stakeholders reach their organizational goals with Business Process Outsourcing and Cloud based (SAAS) software applications.• Expert Command of complex sales cycles with proven success selling Business Process Outsourcing, Cloud based CRM, knowledge sharing and Customer Care Solutions and professional services into clients like: (Expedia, AAA, Dell, Fujitsu, NOAA, NPR, Careerbuilder, Blackboard, Microsoft). • Effective Communicator with the ability to translate complex business requirements into technical product specifications, resulting in the recommendation of products and services that are narrowly tailored to meet the unique needs of each client across a variety of industries.• Passionate about growing personally and professionally, developing long term relationships, and delivering great value by partnering, educating and caring for the clients we partner with.
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Director, Contact Center SolutionsKellyconnect | Contact Center SolutionsSeattle, Wa, Us
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Senior Manager / Managed Services @ Ttec AgilityTtec Agility Jan 2024 - PresentTTEC Agility is the next step in the evolution of FCR + TTEC. Startups, Scale-Ups, and growth-stage companies need a reliable outsourcing partner to support them through their entire journey from seed to scale. Our mission is to connect disruptive brands with passionate CX talent worldwide, and to deliver the necessary processes, expertise, and technology to make exceptional customer experiences infinitely scalable.
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Growth ManagerFcr Jun 2018 - Jan 2024Greenwood Village, Co, UsFCR is the premier provider of live agent contact center and business process outsourcing solutions. We provide a wide range of contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy. -
Account ExecutivePrint Nw Nov 2016 - Nov 2017Offset Print, Digital Print, Wide Format Print, Graphic Design, Direct Mail, Branding, Corporate Identity
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Managed Network ServicesKelley Imaging Systems Feb 2016 - Oct 2016
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Managed Network Services Sales SpecialistSharp Electronics Nov 2014 - Nov 2015Montvale, Nj, Us• Lead SAAS and Managed Network Services Solution Sales for Sharp Business Systems in Washington. Delivering >100K in new IT service and annual recurring revenue during the first fiscal year. • Exercised superior subject matter expertise to coach and mentor colleagues on the principles of effective SAAS sales strategies and successfully implemented and managed full sales cycle for all customer MNS sales activity.• Built and implemented the successful (MNS (BDR, RMM, MDM, and Helpdesk) solution sales processes for Sharp Washington.• Increase recurring revenue from 0 to over 100K annually in the first year by implementing strategic sales and marketing processes in concert with an effective MNS staff training program. • Design and sell complex Managed Network Solutions that exceeded customer expectations. -
Regional Sales DirectorFuzedigital Jan 2010 - Sep 2014Bellevue, Wa, UsFuze Digital Solutions provider of an award-winning SAAS knowledgebase, content management, and messaging solution for contact centers and websites facilitates education, communication, and collaboration with your customers and community during the support process. Getting people to better answers, faster. • Fulfill a critical role driving company SAAS sales revenue with new and existing customers including deal strategy, relationship building, pricing, negotiations, and successful implementation. • Cultivate strong contacts with prospective clients while strengthening existing account relationships with a diverse roster of clients that include Dell, NPR, Careerbuilder.com, Expedia.com and AAA..• Negotiate long-term Agreements and increased new re-curing revenue, (SAAS), over 250%.• Proven track record of exceeding sales quota and year over year revenue goals. • Closed new Enterprise Accounts (Expedia, Dell, AAA, Blackboard, TelePerformance)• Developed outbound email and cold call campaigns for companies self and assisted service.• Developed Salesforce ISV (App-Exchange) partner program messaging and recruited partners.• Implemented Salesforce.com to track all sales and marketing activity. -
Sr. Account ExecutiveFuzedigital Aug 2003 - Jan 2010Bellevue, Wa, Us• Exercised decisive business leadership to execute all aspects of the full sales cycle including prospecting, lead qualification, needs assessment, solution demonstration, successful contract negotiation, deal closure and implementation. • Developed and implemented "Solution Selling" sales process to win strategic accounts including (AAA, CareerBuilder, Fujitsu, Sutherland Global Services, SonicWall, NOAA)• Increased recurring SAAS revenue through a period of significant growth, expanding to over 350K annually, of over 350%.• Developed and deployed innovative and effective marketing strategies designed to be effective across all channels including email communications, trade show participation, and industry networking events.• Proven ability to identify, qualify, and close new sales and manage complex sales cycles..
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Strategic Account ManagerSutherland Global Services Jan 2001 - Jul 2003Responsible to grow BPO business in existing Strategic Accounts and develop new business in new Strategic Accounts. (Microsoft, ATT Wireless, Boeing, Starbucks, T-Mobile) I met the challenge. Delivering consistent revenue and profit gains for this 600MM Business Process Outsourcing Company and leading provider of superior CRM and contact center technology solutions. Sustained a revenue stream of over 1.5MM/year securing contracts with Fortune 500 Companies. )Increased Professional Services revenue over 1.3 Million in year over year billings in my first year.Generated several new Professional Services / PM engagements with Microsoft, and ATT Wireless.
Jack Lane Skills
Jack Lane Education Details
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Washington State University - College Of Business And EconomicsBusiness Administration - Finance
Frequently Asked Questions about Jack Lane
What company does Jack Lane work for?
Jack Lane works for Kellyconnect | Contact Center Solutions
What is Jack Lane's role at the current company?
Jack Lane's current role is Director, Contact Center Solutions.
What is Jack Lane's email address?
Jack Lane's email address is jl****@****ail.com
What is Jack Lane's direct phone number?
Jack Lane's direct phone number is +142545*****
What schools did Jack Lane attend?
Jack Lane attended Washington State University - College Of Business And Economics.
What are some of Jack Lane's interests?
Jack Lane has interest in Boating, Children, Skiing, Civil Rights And Social Action, Environment, Education, Athletic Events, Human Rights.
What skills is Jack Lane known for?
Jack Lane has skills like Saas, Salesforce.com, Solution Selling, Strategic Partnerships, Go To Market Strategy, Crm, Business Development, New Business Development, Enterprise Software, Lead Generation, Customer Relationship Management, Cloud Computing.
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