Jack Lane Email & Phone Number

Seattle, Wa, Us

TTEC Agility is the next step in the evolution of FCR + TTEC. Startups, Scale-Ups, and growth-stage companies need a reliable outsourcing partner to support them through their entire journey from seed to scale. Our mission is to connect disruptive brands with passionate CX talent worldwide, and to deliver the necessary processes, expertise, and technology to make exceptional customer experiences infinitely scalable.

Greenwood Village, Co, Us

FCR is the premier provider of live agent contact center and business process outsourcing solutions. We provide a wide range of contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy.

Offset Print, Digital Print, Wide Format Print, Graphic Design, Direct Mail, Branding, Corporate Identity

Montvale, Nj, Us

• Lead SAAS and Managed Network Services Solution Sales for Sharp Business Systems in Washington. Delivering >100K in new IT service and annual recurring revenue during the first fiscal year. • Exercised superior subject matter expertise to coach and mentor colleagues on the principles of effective SAAS sales strategies and successfully implemented and managed full sales cycle for all customer MNS sales activity.• Built and implemented the successful (MNS (BDR, RMM, MDM, and Helpdesk) solution sales processes for Sharp Washington.• Increase recurring revenue from 0 to over 100K annually in the first year by implementing strategic sales and marketing processes in concert with an effective MNS staff training program. • Design and sell complex Managed Network Solutions that exceeded customer expectations.

Bellevue, Wa, Us

Fuze Digital Solutions provider of an award-winning SAAS knowledgebase, content management, and messaging solution for contact centers and websites facilitates education, communication, and collaboration with your customers and community during the support process. Getting people to better answers, faster. • Fulfill a critical role driving company SAAS sales revenue with new and existing customers including deal strategy, relationship building, pricing, negotiations, and successful implementation. • Cultivate strong contacts with prospective clients while strengthening existing account relationships with a diverse roster of clients that include Dell, NPR, Careerbuilder.com, Expedia.com and AAA..• Negotiate long-term Agreements and increased new re-curing revenue, (SAAS), over 250%.• Proven track record of exceeding sales quota and year over year revenue goals. • Closed new Enterprise Accounts (Expedia, Dell, AAA, Blackboard, TelePerformance)• Developed outbound email and cold call campaigns for companies self and assisted service.• Developed Salesforce ISV (App-Exchange) partner program messaging and recruited partners.• Implemented Salesforce.com to track all sales and marketing activity.

Bellevue, Wa, Us

• Exercised decisive business leadership to execute all aspects of the full sales cycle including prospecting, lead qualification, needs assessment, solution demonstration, successful contract negotiation, deal closure and implementation. • Developed and implemented "Solution Selling" sales process to win strategic accounts including (AAA, CareerBuilder, Fujitsu, Sutherland Global Services, SonicWall, NOAA)• Increased recurring SAAS revenue through a period of significant growth, expanding to over 350K annually, of over 350%.• Developed and deployed innovative and effective marketing strategies designed to be effective across all channels including email communications, trade show participation, and industry networking events.• Proven ability to identify, qualify, and close new sales and manage complex sales cycles..

Responsible to grow BPO business in existing Strategic Accounts and develop new business in new Strategic Accounts. (Microsoft, ATT Wireless, Boeing, Starbucks, T-Mobile) I met the challenge. Delivering consistent revenue and profit gains for this 600MM Business Process Outsourcing Company and leading provider of superior CRM and contact center technology solutions. Sustained a revenue stream of over 1.5MM/year securing contracts with Fortune 500 Companies. )Increased Professional Services revenue over 1.3 Million in year over year billings in my first year.Generated several new Professional Services / PM engagements with Microsoft, and ATT Wireless.