Jack L. Email & Phone Number

Boston, Massachusetts, Us

San Francisco, California, Us

- established a new team of SFDC administrators and project managers- centralized ownership of the sales tools tech stack- developed strategy, recommendation and alignment for sales tools consolidation to optimize sales efficiency, eliminate tool redundancy, and save money- provided sales leaders and sales operations support and guidance to execute strategic initiatives

San Francisco, California, Us

- Project managed the launch of a new sales team and sales motion by coordinating business systems, sales comp, product, and sales enablement- Supported the NPI of SMS and Collaborator Seats- Partner with Business Systems to align on Sales Operations priorities

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

- Planned, designed, and led a 12-week pilot program which improved sales effectiveness by 30% and increased booking by 15%- Program managing the delivery of a new sales support model by collaborating with Deal Desk, Billing Support, Human Resources, Systems and other cross-functional stakeholders to ensure a successful launch- Oversee and prioritize the system enhancement backlog by analyzing ROI and partnering with Systems for execution and communications- Provide project status communications to global sales and operations leadership

Sunnyvale, Ca, Us

- Partner with project sponsors to identify gaps, develop improvement recommendations, drive consensus and facilitate change- Provide regular status updates to executive sponsors, project sponsors and key stakeholders- Document business needs into validated functional and non-functional requirements- Manage process change in support of advancing sales productivity

Sunnyvale, Ca, Us

- Supervise Global Order Management Team (~15 Globally) with three direct reports- Assist with all OM escalations via email, phone, face-to-face, WebEx- Coordinate with global team to organize workload and manage process improvement projects- Create and manage internal communication documents on process updates- Manage adherence to SLA and coach OM to reduce error rates- Operate cross functionally on OM related projects- Support and hold quarterly training sessions on complex OM cases- Create and manage SFDC dashboards in support of Sales Operations- Create and analyze data reports- Review and complete all audit reports, including splits, close dates, debook/putback, swaps, etc.- Work with comp and finance teams to complete monthly recon- Process Senior cases- Provide proposals to respective teams for process improvements- Facilitate weekly Global OM meeting, weekly senior OM meeting and weekly team meetings- Biweekly 1-1 meetings with direct reports to discuss OKRs and long-term goals

Sunnyvale, Ca, Us

-Administer the order approval and entry process through Salesforce CRM and Oracle ERP System-Work cross functionally with other business groups to ensure timely and accurate processing of transactions-Assist other groups/individuals in solving issues-Provide support to LinkedIn sales reps around the world

Taipei City, Taipei, Tw

- Report to the Senior Director of OPBG Sales – North America East Region- Manage direct and reseller accounts in NY & Chicago region, visit customer sites, and maintain a constant communication flow with Buyers/Purchasers- Create and provide training presentations on all ASUS OPBG Product Lines for Channel Distribution’s sales force and resellers’ sales force- Analyze runrate reports and work with Buyers to maintain healthy sell-out and buy-out rates on daily basis- Develop marketing and quarterly programs to drive development of ASUS brand and products in the North American retail marketAccomplishments:- Received ASUS' "Pursuit of Excellence Award of 2012"- Increased key NYC reseller accounts' revenue by 300% YoY ('11-'12)- Developed overall reseller accounts revenue by 20% YoY ('11-'12)- Secured a long sought after 6000 pc motherboard project from key account

Pasadena, Ca, Us

• Communicated directly with high net-worth clients to assess the eligibility of receiving secured or unsecured personal lines of credit• Maintained and updated loan portfolio and loan achievement reports• Collaborated closely across the department with Relationship Managers and team of associates• Trained with official Commercial Banking and Home Loan Executives

B.A., Economics

Graduate Certificate - Lead - Strategy, Leadership, Innovation, Design Thinking