Jack Leighton Email & Phone Number

Lethbridge

Proficient with implementation, support and administration of vMware vSphere, ESXi, Active Directory, Exchange server, 365, DNS, DHCP, Server Migrations, XenCenter, Hyper-V, network support, Meraki switches.

Cagary, AB, Canada

• Interacted daily with IT team bringing to resolution any major incidents within the global IT environment documented within the Remedy ticketing system.
• Over $250K annual cost savings achieved with transition of SSL server certificates to new vendor, initial 1300 grew to over 2100 SSL certificates due to vendor consolidation, increased confidence and ease of use.
• Assisted with the implementation of Follow the Sun support model for global IT incident management resulting in 65% reduction of regional off hours work.
• Implemented scheduled metrics reporting to show all work accomplished by outsourced support companies which allowed management to view service level agreement accomplishments / shortfalls.

Collaborate with multiple support teams for prompt and complete resolution of problems assigned from data centres within the Canada and Latin America regions. (CANLA). Provide day to day support of servers across the region (O/S, backup, anti-virus, security, etc). Management and creation of Active Directory security groups and group policies..

• Implemented Bridge Trak help desk ticketing system to effectively support customer sites and increase team productivity. Provided help desk training to all employees to increase effectiveness and efficiency. Managed.
• Ensured effective communication of corporate teams on all IT projects and initiatives for the business unit so they were understood and met. This allowed smoother implementations and prevented any misunderstanding of.
• Implemented procedures to increase productivity and effectiveness of networking team with daily tasks. Created documentation for build processes, including VM servers, SAN volumes and servers, Citrix installation and.
• Conducted, as needed, conversations with employees to help resolve conflicts or concerns individually and within the team, this helped to create a positive and productive work environment

Implemented process improvements. Ensured all backend systems functioned properly. Trained end users on new IT processes. Established procedures for back-up and recovery. Resolve routine operating problems and coordinate the resolution of more complex issues. Install new or enhanced applications and/or hardware; assist in the installation of servers..