Senior It Support Engineer
2e-volve are a Managed Service provider providing IT support for around 60 small businesses in central Scotland. Here we provide technical support for a range of industries in areas such as hardware and software support, telecommunications, networking infrastructure, project deployment, system administration and security. Key responsibilities:• Provide technical support to end users working on tickets that range from simpler 1st /2nd line issues to more complex 3rd line tasks. • Provide client assistance and troubleshooting via phone, email and remote screensharing sessions with onsite call outs when required.• Maintain client systems such as servers, routers, switches etc. Ensuring correct configuration of firewalls, applying of upgrades and patches, configuration changes and continued optimised performance of devices. • Assist with client Network Infrastructure changes and implementation.• Maintaining up to date and correctly kept documenting of client information. • Assist companies with achieving cyber essentials security basic certifications to maintain client security posture and ensure continued adherence to framework requirements.• Administration of the 3cx phone system including system upgrades, phone provisioning, call flow behaviour and user management.• Project management work involving Microsoft 365 migrations, phone system version upgrades, client office moves, broadband installations etc.2018-2020 – Support desk engineer 2e-volve UK Ltd2016-2018 – Support desk Apprentice 2e-volve UK Ltd
