Jack Lewis Tucker Email & Phone Number

Leeds, United Kingdom

I support all young people on their journey through Education. Offering them Social, Emotional and Spiritual support, guiding them to a place where they can make educated choices of their own. This ranges from Key Stage 1 to Key Stage 5, SEN and Special Inclusion Learning.

U.K & Ibiza

Conceived on the White Isle and birthed in the UK - Real Gang Records is a VINYL ONLY LABEL bringing you the freshest wax from rawest underground producers.

U.K & Ibiza

REAL > GenuineGANG > A group or gathering of peopleA gathering of Genuine people. Our concept which was born on the island of Ibiza holds a deeper meaning that transcends past the material. Each one of our 6 founding members arrived as an individual from different backgrounds and cultures to unite together and share our natural gifts, talents, love and energy which ignited the birth of our family's clothing brand and a movement that captured the hearts of the people, inspiring all conscious beings on the island with a once individual-now collective mindset just like ours, to be Real with themselves and to be One with all. With this our family continued to grow and we hosted many dusk till dawn gatherings at our mountain top finca in Cala Salada where humans from all walks of life were welcome to nourish their mind, body and soul with love, music, laughter and warmth, enabling them be their truest self in their natural environment. To this day we continue to host gatherings of genuine people, sharing the love, the concept and the brand.

San Rafael, Ibiza

I was living in the village of San Rafael on the Balearic Isles of Ibiza. It is here that I lived with a young family from Argentina, helping them to rebuild their home, grow organic vegetables, and transform the land into a place of healing in which we hosted Medicinal Plant Workshops and Holistic Yoga Retreats to help fund the children's school tuition fees where they attended The Steiner Waldorf School; a place where children educate themselves outdoors and express their natural beauty. In return for working with them and giving my unconditional Love & Energy, these beautiful souls, which are now my family provided me with food and accommodation all through my time living in their home. Our relationship is free of financial agreement and there was never any money passed between our hands. Just love. This was a soul searching experience and was built on the energy and purity in our hearts to give to one another.For this I am eternally grateful.

Ibiza

During the Summer season myself and my friends founded a powerful unity, we built a family and provided our services to The Zoo Project on the Balearic Isles of Ibiza. We used our natural gifts, talents and ever growing network to raise awareness of the brand, generate sales and bring joy to the hearts of the island's beautiful natives and many visitors.This included:- Handling Merchandise - Events Planning- Events Promotion- Networking

Ibiza

With our work rate and results being so effective we were simultaneously requested by Cocoon to implement the equivalent strategies, as we did for The Zoo Project, to the islands inhabitants for their brand also. Cocoon is hosted at Amnesia Nightclub, renowned for being the heartbeat of the island's music scene so it was a great achievement for our family and friends to receive this recognition.

My role involved performing Technical Support engineer duties at Node4, taking 1st line calls, monitoring the data center variables and providing resolutions to issues raised by clients as well as providing access to co-located assets requested by client engineers.

Maintaining the Esendex estate of desktops, laptops, mobile devices, servers, hardware and software whilst pro-actively taking responsibility for upgrades. Providing support to users both remotely and at desk-side. I establish system specifications by conferring with users; analyzing workflow, access, information, and security requirements. Other responsibilities include:- Maintaining system performance by performing system monitoring and analysis, and troubleshooting system hardware, software, and operating and system management systems; escalating application problems to vendors.- Managing all users within the organization using Active Directory and GPO- Monitoring ticket queues and reacting to live end user issues- Assisting with the inventory management of software licenses, software, hardware, and other IT supplies.- Procurement of software, hardware and other IT supplies- Maintaining our ISO certificationAs an Internal Operations Engineer I act as a key member of the team working alongside the Development teams: working to maintain and improve Continuous Integration and Delivery processes, and the hardware platforms Esendex solutions run on.Within a highly collaborative and continuously improving team I help to deliver fabulous solutions that we are proud to say “I built that”. We’ve embraced practices such as Test Driven Development and Automated Acceptance Testing, Continuous Integration, Continuous Delivery and Automated Deployment; and with our mandate of continuous improvement we typically:- Each attend at least one conference a year- Run regular dojos, technical presentations and guided learning sessions- Dedicate time for research, innovation and learning- Regularly focus on improvement in team retrospectivesAs an Operations team we’re striving to be the best we possibly can.

On a daily basis I performed the following:- Manage ticket queues while ensuring efficient service delivery- Use my experience and confidence to resolve escalated tickets- Use my experience and confidence to liaise with technical department heads- Have the ability to ensure correct technical diagnosis and troubleshooting processes are followed and review tickets for service quality- Show willingness to provide advice and technical assistance to junior technicians and support staff- Gained experience assisting with customer complaints and work to ensure high levels of end-user satisfaction- Maintain a strong technical aptitude and ability to perform logical technical diagnosis in unfamiliar environments- Remain calm under pressure, and escalate or consult a senior engineer when unsure of a solutionBy performing these tasks on a regular basis I have gained strong knowledge and experience working with SBS, Exchange, 2008 R2, Windows 7, Windows XP, Windows Vista, Windows 8, Active Directory, Group Policies and Sage Products. I have developed excellent customer service expertise, communicational skills that are second to none and always present myself in a composed and professional manner.

Derby, United Kingdom

I enrolled into a 12 month intensive course which would give me the vital qualifications I would need to start my career in IT. This programme assisted me in gaining an Advanced Apprenticeship at Level 3, this is equivalent to two A-levels. To do this I had to divide my time between my place of work and the IT Academy. The time I spent at Centurion IT was where I got to learn practical skills from seeing the real working environment. I shadowed qualified members of staff so that I was able to learn first-hand how to go about the job. I also got the opportunity to assist in the activities and complete tasks that would be liable of the IT Engineers role. I immediately began to pass my assessments and CompTIA A+ and Microsoft certification exams and progressed through the course promptly, this enabled me start completing tasks that any IT Engineer would have to deal with on my own. To ensure I was competent in completing tasks on my own, I had a personal Remit assessor whom visited me periodically at my work place to complete reviews and assessment testing with myself which always finished positive and successful. At the Academy I studied intensely for 50 hours a week for a 3 week period where I would then take exams and return to work.