Jacklin Ezzat Email & Phone Number

Dubai, United Arab Emirates

• Serve as the primary point of contact for group leaders and clients, providing exceptional customer service and addressing any inquiries or concerns promptly.
• Plan and coordinate all aspects of group travel, including transportation, accommodations, activities, and meals, ensuring all details are executed seamlessly.
• Negotiate contracts and rates with transportation providers, hotels, restaurants, and other suppliers, ensuring competitive pricing and favorable terms.
• Develop detailed itineraries and schedules for group travel, taking into account factors such as transportation times, sightseeing opportunities, and leisure activities.
• Prepare and manage budgets for group travel programs, tracking expenses and ensuring adherence to financial targets.
• Identify potential risks and hazards associated with group travel and implement appropriate measures to mitigate them, ensuring the safety and security of all participants.

Dubai, United Arab Emirates

• Starting the Holidays department
• Setting up strategies and framework
• Setting up the team
• Compile holidays packages
• Continuous introduction of new products
• Design the packages as per the market requirements.

Dubai, United Arab Emirates

• Negotiating and contracting of rates, special offers, allocation, release periods, overrides, terms conditions for hotels, self-catering or serviced apartments ensuring the best available rates and availability; in.
• Analyzing the product of our different competitors in order to ensure our best conditions in the market
• Analyzing weekly product/sales reports to identify market trends and revenue/room nights sales growth opportunities
• Analyzing opportunities for opening of new destinations and product development
• Assisting in resolving complaints and administrative issues of our suppliers and Hotels.
• Coordinating with the Head Office team the loading, check, positioning of the contracts

Dubai, United Arab Emirates

• Issuing tickets on Amadeus, Galileo and Sabre
• Handling all refunds, reissues and manual pricing
• Handling all the BSP refund applications, EMD, ACM, ADM, groups payment
• Handling the VIP requests
• Receiving travel requests and checking them for correctness
• Reviewing and verifying travel request to ensure conformity with applicable rules

Cairo Governorate, Egypt

-Arranging flights, insurance, and accommodation-Using a booking system to secure holidays-Collecting and processing payments-Advising clients on travel arrangements, e.g. visas and passports-Sending out tickets to clients-Keeping clients up to date with any changes-Dealing with complaints or refunds