I'm passionate about transforming customer experiences and helping businesses thrive! With over a decade of experience as a Customer Experience Consultant, Business Strategist, and Social Media Marketing Specialist, I know how to turn challenges into opportunities for growth.Whether boosting customer engagement, streamlining operations, or creating a standout brand presence, I’m all about making a real difference. I’ve worked across industries like e-commerce and service, consistently delivering strategies that increase customer satisfaction, loyalty, and profitability. If your business could benefit from a fresh perspective or some fine-tuning, feel free to reach out—I’d love to chat about how we can create a lasting impact together.
Keniobi Coffee Ltd
View- Website:
- keniobicoffee.com/public
- Employees:
- 2
-
Co-FounderKeniobi Coffee LtdNairobi County, Kenya -
Customer Experience & Business CoachSelf-Employed Jun 2022 - PresentI help businesses refine their customer service strategies and optimize operations for growth. With a decade of experience, I offer tailored coaching to empower teams, improve customer satisfaction, and drive business success. I’m focused on providing personalized guidance to companies and individuals looking to enhance their customer engagement, streamline processes, and build stronger brands.
-
FounderSerene Valley Spa Feb 2022 - PresentKenya -
Customer Experience SpecialistFar Dimensions International Jun 2022 - Jun 2024RemoteSuccessfully built and maintained strong client relationships, achieving a 95% satisfaction rate and 90% engagement. Led service quality enhancements, driving a 45% increase in ratings within a year. Leveraged client feedback to implement key improvements, boosting retention by 34% and increasing client lifetime value by 20% through strategic initiatives.
-
Inflight CrewKenya Airways Nov 2011 - Aug 2018Nairobi County, Kenya -
Sales And Marketing SpecialistDulu(Do You Like Us) May 2009 - Apr 2011London Area, United Kingdom
Jackline M. Education Details
Frequently Asked Questions about Jackline M.
What company does Jackline M. work for?
Jackline M. works for Keniobi Coffee Ltd
What is Jackline M.'s role at the current company?
Jackline M.'s current role is Co-Founder.
What schools did Jackline M. attend?
Jackline M. attended Strathmore Business School (Sbs), Kim.
Not the Jackline M. you were looking for?
-
-
Jackline M Ndwiga, MBA, CPA
Nairobi County, Kenya -
Jackline M. Wafula
Senior Project Manager @ Path | Pmi Certified Member | Health Equity | Vaccines & Immunizations | Clinical TrialsKenya2gmail.com, path.org -
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial