Jackline M.

Jackline M. Email and Phone Number

Co-Founder @ Keniobi Coffee Ltd
Nairobi County, Kenya
Jackline M.'s Location
Nairobi County, Kenya, Kenya
About Jackline M.

I'm passionate about transforming customer experiences and helping businesses thrive! With over a decade of experience as a Customer Experience Consultant, Business Strategist, and Social Media Marketing Specialist, I know how to turn challenges into opportunities for growth.Whether boosting customer engagement, streamlining operations, or creating a standout brand presence, I’m all about making a real difference. I’ve worked across industries like e-commerce and service, consistently delivering strategies that increase customer satisfaction, loyalty, and profitability. If your business could benefit from a fresh perspective or some fine-tuning, feel free to reach out—I’d love to chat about how we can create a lasting impact together.

Jackline M.'s Current Company Details
Keniobi Coffee Ltd

Keniobi Coffee Ltd

View
Co-Founder
Nairobi County, Kenya
Employees:
2
Jackline M. Work Experience Details
  • Keniobi Coffee Ltd
    Co-Founder
    Keniobi Coffee Ltd
    Nairobi County, Kenya
  • Self-Employed
    Customer Experience & Business Coach
    Self-Employed Jun 2022 - Present
    I help businesses refine their customer service strategies and optimize operations for growth. With a decade of experience, I offer tailored coaching to empower teams, improve customer satisfaction, and drive business success. I’m focused on providing personalized guidance to companies and individuals looking to enhance their customer engagement, streamline processes, and build stronger brands.
  • Serene Valley Spa
    Founder
    Serene Valley Spa Feb 2022 - Present
    Kenya
  • Far Dimensions International
    Customer Experience Specialist
    Far Dimensions International Jun 2022 - Jun 2024
    Remote
    Successfully built and maintained strong client relationships, achieving a 95% satisfaction rate and 90% engagement. Led service quality enhancements, driving a 45% increase in ratings within a year. Leveraged client feedback to implement key improvements, boosting retention by 34% and increasing client lifetime value by 20% through strategic initiatives.
  • Kenya Airways
    Inflight Crew
    Kenya Airways Nov 2011 - Aug 2018
    Nairobi County, Kenya
  • Dulu(Do You Like Us)
    Sales And Marketing Specialist
    Dulu(Do You Like Us) May 2009 - Apr 2011
    London Area, United Kingdom

Jackline M. Education Details

Frequently Asked Questions about Jackline M.

What company does Jackline M. work for?

Jackline M. works for Keniobi Coffee Ltd

What is Jackline M.'s role at the current company?

Jackline M.'s current role is Co-Founder.

What schools did Jackline M. attend?

Jackline M. attended Strathmore Business School (Sbs), Kim.

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