Jackline Njeru work email
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Highly skilled and resourceful cross-functional Executive Assistant, Office administrator, Customer service, Communications and Public relations professional with a strategic approach towards excellence in operations and service delivery, customer centricity and effectiveness in organization. With over 8 years’ experience, I have excelled in collaborating with teams to implement strategies that have resulted into streamlined processes, value creation, profitable relations, strategic innovations and increased productivity among workforce. I have the capability to set targets that can help an organization develop core competencies needed to achieve a sustainable competitive advantage. This includes the ability to drive a customer centric culture by continuously engaging with various teams empowering them to deliver top class experience to the customers. Over the years, I have continued to demonstrate the ability to significantly reduce costs by standardizing processes and streamlining procedures ensuring that an organization enjoys a competitive edge. I am adept at managing all executive operations in a wide select of business environments. My objective is to create an environment that demands initiative, innovativeness and good expertise to build and increase value.My areas of expertise include:- Business administration and Office operations management.- Organizational strategic planning.- Resource administration.- Credit control, Analysis and portfolio management.- Debt management and collection- Inventory management and Loss control.- Formulation of functional internal controls and procedures.- Ability to position customer experience as a key lever to drive customer retention.- Innovation of strategic ways to drive leading customer experiences.- Excellent customer focus and conflict management.Recent Achievements in my Current Organization include:Provided inspired leadership by making important policies, planning and strategic decisions towards effectiveness and value creation.Took the responsibility to control administrative operations, implement and deliver on plans, objectives and strategies.Analyzed internal operations, identified key areas of process improvement and restructured working procedures and processes to make them more effective.
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Executive AssistantFinNairobi County, Kenya
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Executive AssistantFin Kenya Jul 2020 - PresentNairobi, Kenya•Coordinating high-level meetings with executives and external stakeholders, resulting in increased collaboration and successful outcomes.•Managing the schedule and communications of the CEO, ensuring timely and efficient coordination with internal and external stakeholders.•Building strong relationships with internal and external stakeholders, demonstrating excellent communication and interpersonal skills.•Resolving complex issues related to travel arrangements, logistics, and event planning, resulting in successful outcomes and high levels of satisfaction from executives and stakeholders.•Organizing and executing company events, including monthly management meetings, board meetings, and corporate retreats, ensuring seamless execution, and a positive experience for all attendees while ensuring compliance with company policies and budgets.•Conducting market research and analysis to support strategic decision-making, providing valuable insights into market trends, customer preferences, and competitive landscape.•Managing the administrative needs of a growing team of 70+ employees while maintaining high levels of accuracy and attention to detail.•Implemented new administrative processes and workflows that reduced costs by Ksh30,000 per month and improved efficiency by 10%.•Maintaining strict confidentiality and discretion in handling sensitive information, such as financial data, legal documents, and personal information of clients and employees.•Improved record-keeping systems, resulting in accurate and up-to-date records that could be easily accessed and analyzed, enabling the executives to make data-driven decisions.•Developed and executed a social media campaign that resulted in a 20% increase in website traffic and a 10% increase in customer inquiries.•Improved customer satisfaction by 20% by implementing new communication channels and responding to inquiries within a shorter timeframe resulting in better customer experiences and satisfaction.
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Credit AnalystGetbucks Microfinance Bank Mar 2018 - Jun 2020Nairobi, Kenya• Conducted comprehensive credit risk analysis, resulting in a 25% reduction in loan defaults and an improvement in overall portfolio quality, which enabled the company to expand its lending capacity and increase revenue.• Conducted thorough credit reviews and audits, ensuring accuracy and compliance with regulatory requirements.• Managed ongoing monitoring of credit portfolios, identifying potential risks and developing risk mitigation strategies, which resulted in a 20% reduction in credit losses.• Managed loan documentation and approvals, ensuring timely processing and compliance with company policies and procedures.• Identified and resolved discrepancies in credit applications and documentation, ensuring the integrity of the lending process and minimizing risk.• Worked closely with sales, customer service, and finance teams to ensure timely and efficient loan processing, resulting in a 90% customer satisfaction rate.• Developed and maintained relationships with external partners and clients, including banks and other financial institutions, resulting in improved efficiency. -
Field Research AssistantNielseniq Mar 2014 - Feb 2018Nairobi From the customer satisfaction surveys I participated in, companies like Safaricom, Unilever, Proctor, and Gamble (P&G), Sawake (makers of Indomie), and CBA bank among others, grew their clientele and got positive feedback. As a result of the key insights, these clients grew their businesses to stand out from the competition, differentiate their products, develop new products, and identify new opportunities Acted as the primary point of contact for clients, managing relationships and ensuring their needs were met, resulting in a 90% client satisfaction rate. Conducted accurate and timely data collection in the field, resulting in a 95% success rate in meeting project deadlines. Performed data cleaning and analysis, ensuring data quality and integrity, resulting in a 20% improvement in data accuracy. Conducted research and analysis to identify areas of improvement in data collection and analysis processes, leading to a 10% increase in data quality and accuracy. Conducted market research and analysis, providing insights and recommendations to project stakeholders, resulting in a 30% improvement in client satisfaction. -
Corporate Relations InternDiageo Jul 2015 - Sep 2015NairobiRoles:• Assisted in the development and implementation of new corporate social responsibility initiatives, resulting in a 15% increase in positive feedback from key stakeholders.• Planning and executing events related to corporate social responsibility initiatives, such as Ndakaini Marathon, KBL Investor Briefing, EABL Foundation celebrating 10 years, DrinkIQ training, sustainability initiatives, and employee volunteer programs.• Coordinated logistics and scheduling for corporate social responsibility initiatives, ensuring timely and efficient execution, resulting in a 20% reduction in project timelines.• Worked collaboratively with cross-functional teams, including marketing, legal, and finance, to support the execution of corporate communications initiatives, resulting in a 90% satisfaction rate among team members.• Conducted research and analysis on key issues related to the company's corporate social responsibility efforts, including market trends, competitor initiatives, and best practices.• Assisted with the development of key messaging and communication materials, including press releases, speeches, and social media content, resulting in a 20% increase in engagement in the corporate social media channel.• Coordinated logistics and scheduling for corporate social responsibility initiatives, ensuring timely and efficient execution, resulting in a 20% reduction in project timelines.• Contributed to the development of thought leadership content with the team.• Organized the corporate calendar for the KBL Corporate team. -
Media Monitoring InternMinistry Of Information Communication And Technology Kenya Jan 2015 - Apr 2015NairobiMain Role : Data collection, documentation and analysis of government publications in national newspapers and social media platforms, the mainstream media and advertising monitoring.
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Sales ExecutiveNevira Company Limited Aug 2011 - Mar 2014Nairobi, Accra RdMain Role: Established new business, organized sales visit, maintained accurate records both of sales and stock keeping, reviewed sales performance and aimed to achieve monthly and annual sales targets.
Jackline Njeru Skills
Jackline Njeru Education Details
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Second Upper -
Kenya Institute Of ManagementCredit
Frequently Asked Questions about Jackline Njeru
What company does Jackline Njeru work for?
Jackline Njeru works for Fin
What is Jackline Njeru's role at the current company?
Jackline Njeru's current role is Executive Assistant.
What is Jackline Njeru's email address?
Jackline Njeru's email address is ja****@****sen.com
What schools did Jackline Njeru attend?
Jackline Njeru attended Moi University, Kenya Institute Of Management.
What skills is Jackline Njeru known for?
Jackline Njeru has skills like Research, Microsoft Excel, Microsoft Word, Powerpoint, English, Microsoft Office, Teamwork, Windows, Engineering, Html.
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Jackline Njeru
Virtual Assistant -Data Annotation| Data Entry| Email Management | Calendar Management | Social Media Management| Crm (Customer Relation Management) Assistance| Chat Support|Nairobi County, Kenya -
Jackline N.
Business Analyst| Demand Planner | Virtual Assistant | Insightful Data Analyst | Data Visualizer & Storyteller | Data EnthusiastNairobi County, Kenya -
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