Jackline Nsiimenta Email & Phone Number

Kampala, Central Region, Uganda

Kampala, Central Region, Uganda

Calvary General Hardware located in Wakiso deals in general hardware materials, cement, plumbing materials, Tiles, general construction materials, water, Building, metal bars etc. As an operations manager, I am responsible for overseeing the day-to-day activities in the Hardware, such as receiving, storing, and distributing products.• Increased the return on assets, inventory turnover, and capital employed by 5.7%, 12 times, and 7% respectively in a period of 10 months.• Managed onboard a new local transportation truck company where we reduced operation costs by 2%.• Efficient pricing and catalog management through market research which resulted in a 20% growth in sales within the last year.• Planning and organizing the layout and space utilization of the hardware to ensure efficient inventory flow and optimal productivity.• Managing and supervising the hardware staff, including hiring, training, coaching, and evaluating their performance.• Reviewing and maintaining inventory records and reports, as well as implementing process improvement initiatives and quality control measures.• Preparing and managing the hardware budget and resources, as well as analyzing and forecasting the hardware demand and supply.

Uganda

Oversaw all the administrative tasks for the CEO including;• Managed and coordinated a high-profile project, resulting in a 10% increase in revenue and a 15% improvement in customer satisfaction.• Developed and implemented an efficient filing system, reducing document retrieval time by 30% and improving overall organization.• Developed and maintained a comprehensive database of contacts, resulting in a 15% increase in successful business connections.• Managed CFO budgets and reconciled corporate credit card statements, resulting in a 10% reduction in expenses and improved financial accuracy.• Provided detailed minutes of meetings and tracked the progress of key projects, resulting in a 15% increase in project completion rates and improved communication among team members.• Coordinated scheduling for the CFO, streamlining appointments, meetings, and travel plans, resulting in a 20% reduction in scheduling conflicts.

Kampala, Central Region, Uganda

Africell Uganda, whose full legal name was Africell Uganda Limited (AUL), was an information and communication technology network company in Uganda It was the third-largest telecommunications company in the country, by customer numbers However, the company closed all its businesses in Uganda in 2021 based on a careful assessment of the long-term commercial outlook for the business.• Managed large amounts of inbound calls in a timely manner minimum of 150 per day• Mastered communication “scripts” when handling different topics to ensure consistency and Quality.• Identified customers’ needs, clarified information, and provided solutions to any problem raised by customers.• Met and maintained company quotas with a 97% call average for excellent customer service.• Maintained a 99 % customer service fill rate.• Trained 15 new customer service representatives.• Dedicated customer service keeping less than a 10% cancellation rate.• Earned highest individual customer service survey results in the top 10% 3 months consecutively