Jackline W. Email & Phone Number

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Conducting campus tours to potential students, parents and stakeholders maintaining a positive image of the university. Answering questions from potential students and their parents about the University, its courses, and facilities. Taking part in open day, career fairs and acting as the face of university during the duration of study.

Finolhu

• Managed the day to day operation of the spa whilst driving treatment and retail sales to meet financial targets and ensure all financial paperwork is processed both timely and accurately.• Managed and supervised spa team and ensure all spa treatments are conducted as per the SOP.• Developed and maintained good working environment for customers and the team.• Ensured a successful hiring and on boarding of new team members.• Forecasted , budgeted and prepared CAPEX budget within target date• Managed operational budgets suggesting cost saving initiative during low season.• Managed and assessed the team performance and directed the team to achieve success where everyone contributes.

Finolhu Cove Club

• Managed and assessed the team performance and directed the team to achieve success where everyone contributes.• Ensured a successful hiring and on boarding of new team members.• Managed operational budgets suggesting cost saving initiative during low season.• Performed walk around on regular and scheduled bases to ensure, minimized defect and follow- up when required.• Prepared monthly profit and loss report and presented it to management and monthly basis.• Trained and accessed the team in accordance to Seaside hotels LQA standards.

Amillafushi

• Assisted in managing and running of the spa reception ensuring that the spa facilities are well maintained, and service standards are being adhered to.• Worked closely with Spa manager and assistant spa manger to ensure highest standard of operation within treatment rooms are adhered to.• Ensured all consumable inventories are at a PAR level acceptable to business.• Collaborated with the team to ensure safe and hygienic environment is maintained.• Managed appointments and creating a welcoming atmosphere for all guests and visitors and providing exceptional customer service.• Developed relationships with guests to meet their needs and satisfaction for repeated service

Amillafushi

• Organized, facilitated operational checklist for all treatment rooms and surroundings• Managed the roster with off days, leave and ensured spa is running at optimum level.• Ensured grooming standards are kept for highest standard.• Worked closely with SM to ensure budget requirement is achieved.• I was responsible for the operation and procedures and suggest improvements to the manager.• Organized and performed treatments courteously and to the highest professional standard.as.

Amillafushi

• Delivered a variety of Spa services in a safe and comfortable manner and ensuring that all treatments are carried out as per the SOP.• Recommended and promote retail products, services and other wellness activities.• Ensured that every guest understand the spa concept and educating the guests about specific wellness concerns.• Cooperated with and reported to head of department on any arising issues.• Assisted in all areas of the spa operation as requested by management.Trainer• Implemented training manuals and ensured all the treatment protocols were followed.• Conducted product knowledge training to new spa staff.• Ensured therapist are trained and updated with product and treatment knowledge and adhering to the spa’s SOP

Kenya

• Inquired about guests' medical conditions and allergies before providing spa services.• Ensured that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.• Maintained detailed records of massages, treatments, and therapies performed on each spa guest. • Maintained high level of hygiene and observed health and safety policies in the spa environment.

Ba (Hons) 1St Class, Business Management

Activities and Societies: Student Ambassador

Diploma, Spa Management

Diploma, Anatomy And Physiology, Distinction

Activities and Societies: Debate team

Diploma, Level 3 Itec Diploma In Reflexology,Massage ,Sports Massage And Aromatherapy, Merit

Diploma, Computer Engineering, Distiction

Diploma in computer hardware and maintanance

Diploma, Spa Management